Janit L. Pike, MSA, RHIA
Chief Operating Officer at Charlotte Plastic Surgery-
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Bio
Credentials
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RHIA
AHIMA
Experience
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Charlotte Plastic Surgery
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United States
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Medical Practices
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1 - 100 Employee
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Chief Operating Officer
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2006 - Present
Manage nationally recognized cosmetic surgery practice with six physicians specializing in retail medicine. Initially served as Chief Operating Officer in a consulting role while with Ethos Partners and Navigant consulting firms before being hired by the practice Partners an employee in 2011. Currently oversee all practice operations, in addition to a staff of 35 employees and physicians. Accomplishments •Maintained stable operating margins despite retirement of two physicians, two additional physicians leaving the practice and the ongoing recession. •Increased ancillary services by 65% over eight years. •Improved balance sheet and practice revenues by cleaning up AP and AR, improving revenue, cutting costs and developing sound financial policies. •Reduced overhead expenses by $350,000 during the first year and improved operating margins by reducing costs and increasing ancillary services and sales. •Improved operating margins by 13% in FY13 by negotiating vendor contracts annually without sacrificing service and improved accounts receivable process, ultimately reducing days in AR and increasing front desk collections. •Developed integrated marketing plans to include website development, digital remarketing, SEO, public relations, TV commercials, social media and branding efforts, all within established budget. •Enhanced competitive strength and consumer knowledge of the practice by increasing media impressions from four million regional and national impressions in FY07, to over 33 million in FY13. Show less
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Navigant Consulting Inc.
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United States
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Information Technology & Services
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1 - 100 Employee
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Associate Director
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2006 - 2012
I served as a consultant in the COO role for Charlotte Plastic Surgery during this time. I served as a consultant in the COO role for Charlotte Plastic Surgery during this time.
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LAKE MICHIGAN HAND CENTER, PC
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United States
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Hospitals and Health Care
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Administrator
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2003 - 2006
Medical Group Management Association better performing surgical practice specializing in hand and upper extremity injuries and disorders. Provided complete care from radiology, to physician and surgical services, to occupational therapy services and supplies. Supervised 40 clinical and administrative direct reports. Accomplishments •Initiated RFP and review process for physicians and staff allowing them to choose new practice management and electronic medical record system. •Worked with local HMO to develop new risk group to achieve better scores on pay-for-performance program; recruited other offices and physicians to join new risk group. •Changed corporate culture to one of collaboration and cooperation between staff and physician teams. Show less
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Saint Mary's Mercy Medical Center
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Grand Rapids, Michigan
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Business Director, Wege Institute
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2000 - 2003
Physician practice encompassing internal medicine, family practice, orthopedics, obstetrics, gynecology, surgery, and complementary therapy. Serves as residency training site as well as provides community education related to health and wellness. Accomplishments •Directed operations of four offices and complementary therapy center, including policy and program development, management of four supervisory-level staff members, quality control, accounts receivable, and physician compensation. •Established $4.6 million budget and led team to exceed targets for revenue and volume. •Completed JCAHO, OSHA, MDCH, and CMS site reviews with successful outcomes. •Reduced accounts receivable from $2.1 million to less than $335,000. Show less
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Education
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1997 - 1999
Central Michigan University
MSA, Healthcare Administration -
1990 - 1993
Ferris State University
BS, Health Information Management
Community
