Enterprise Account Executive

• Jul 2023 - Present

Customer Success Manager

• Mar 2022 - Jul 2023

Client Success Manager

• Apr 2021 - Mar 2022

Customer Experience Manager

• Jul 2020 - Apr 2021

Room Service Manager

• Feb 2020 - May 2020

● Scheduled and managed department of servers, food runners, and order takers. ● Managed monthly/yearly budgets, payroll, and scheduling. ● Collaborated closely with Learning Manager/HR on Forbes 5-Star Training. ● Supported Sales/Marketing on promotions for high-profile/long stay guests. ● Scheduled and managed department of servers, food runners, and order takers. ● Managed monthly/yearly budgets, payroll, and scheduling. ● Collaborated closely with Learning Manager/HR on Forbes 5-Star Training. ● Supported Sales/Marketing on promotions for high-profile/long stay guests.

Assistant Room Service Manager

• Nov 2018 - Feb 2020

Managed 50 Union team members of servers, food runners, private bar attendants, and coordinators. ● Created and led a training class on emotional intelligence and upselling with the Room Service team. ● Project Manager for Bartech installation in all 360++ guest rooms. ● Managed all incoming special guests requests which included, but not limited to 5-course in-room meal service. ● Prepared and acquired all special items requested from group and celebrity resumes. Managed 50 Union team members of servers, food runners, private bar attendants, and coordinators. ● Created and led a training class on emotional intelligence and upselling with the Room Service team. ● Project Manager for Bartech installation in all 360++ guest rooms. ● Managed all incoming special guests requests which included, but not limited to 5-course in-room meal service. ● Prepared and acquired all special items requested from group and celebrity resumes.

Stewarding Manager

• Jul 2018 - Nov 2018

● Managed 25 stewards across 20,000 sq. footage of event and outlet space. ● Worked alongside HR for coaching, training, hiring, and managing the stewarding team. ● Supported Banquet team with equipment in all corporate and celebratory events. ● Maintained cleaning supplies and equipment necessary to keep all outlets of the hotel, internal and external, clean. ● Handled and organized physically and through data inventory records of all equipment the hotel kept.

Culinary Administrative Assistant

• Nov 2017 - Jul 2018

● Supported Executive Chef by assisting with banquets, upcoming events, and prepping for meetings. ● Assisted with weekly schedules for sous chefs, line cooks, and stewarding team. ● Prepared all weekly food/equipment orders for banquets, room service, and staff cafeteria. ● Managed payroll, expense reports, sales reports, and organizing data into pivot tables on Excel. ● Assisted with training schedules, coaching sessions, and paperwork for the Executive and Sous Chef.

Front Office Agent

• Jan 2017 - Nov 2017

● Handled all customer service-related issues. ● Supported guests with concierge service of car pick-up / drop-off, packages, deliveries, ticket, and dinner reservations. ● Original opening team for brand new hotel. ● Assisted with guests arrivals, departures, credit card transaction forms, and amenities. ● Trained incoming agents on POS, software programs, Standard Operating Procedures, and culture of the brand.

Assistant Studio Manager

• Apr 2015 - Jan 2017

SWERVE Fitness is a cycling studio where the duties included, scheduling riders, helping keep the facilities clean, making smoothies and restocking, customer service. Managing others, keeping track of inventory, scheduling, hiring/training new employees, and fixing bike problems. SWERVE Fitness is a cycling studio where the duties included, scheduling riders, helping keep the facilities clean, making smoothies and restocking, customer service. Managing others, keeping track of inventory, scheduling, hiring/training new employees, and fixing bike problems.