Janis Gems
Manage ICT Professionals at DEAC European Data Center Operator- Claim this Profile
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Bio
Credentials
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Accredited Tier Designer (Certificate of Course Completion)
Uptime InstituteOct, 2020- Nov, 2024
Experience
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DEAC European Data Center Operator
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Latvia
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Information Technology & Services
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1 - 100 Employee
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Manage ICT Professionals
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May 2019 - Present
Supervision of up to 25 FLST and SLST team members. Responsibilities: to get excellence in individual and team work; improve technical support and data center services' quality supplied for customers and internal use; improve communication skills with customers; investigate incidents, to find root causes and eliminate them for future with most effective solutions; develop and improve operational procedures; increase overall and individual productivity of team members; improve technical skills of team members according to responsibilities; regular team meetings; reports to management.To achieve goals:>For service quality monitoring I use customer satisfaction survey, external and internal. Negative feedbacks are investigated and worked on them to implement changes.>For workload and productivity monitoring I use ticketing and task registration system’s data, process it with Microsoft Power Bi. Use calculations and output charts for analytics and reports to my management.>For technical skills improvement we use regular learning and certifications and develop algorithms, so the team members get the tasks according to their responsibilities and technical duties.>To get excellence in work is not dependent on one tool or just of technical skills. This goal is most difficult to achieve as it consists of the personal qualities/competencies, skills and team. Keep working on my self and team to get there.
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Pre-sales | Presales | Technical Consultant | Vendor and Supplier Relations
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Jan 2013 - May 2019
6 years experience as a Presales in Information Technologies, Data Centers, Cloud Solutions, Managed Services and open source solutions.Relations with vendors like: Microsoft, VMware, Veeam, IBM, DELL EMC, HPE, Cisco, Arista, Juniper and others.Relations with data centers and ISPs like: Equinix, Telecity, Interxion, Dataline, Vega Telecom, NewTelco, Leaseweb, ReadySpace, Lumen, British Telecom. AT&T, GTT, Telia, Megafon, RETN, Cogent.Supporting sales and customers with technical consultations and help them to understand added value and benefits of our services and solutions. Creating technical proposals according to customers' requirements and needs.Maintain pricelist of services, self costs, create and maintain sales calculators of services and Microsoft licensing. Deep dive into Microsoft licensing of VL, SPLA, CSP, M365. A little bit touched Azure and AWS solutions.This position was a great opportunity to find out there are so many technical solutions as many there are customers. Working with customers face-to-face makes this position more interesting definitely, I loved it.
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Procurement Specialist
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Jan 2013 - May 2019
Experienced specialist in procurements, focused on best solution for business and customer. Purchases were mostly focused on projects for customers, in relation with presales role. In my responsibility was to monitor in stock balance of hardware and components too and office equipment. Relations with vendors, refurbished hardware suppliers, service providers like data centers and ISPs.Operations management for projects processes including presales, procurement, delivery, implementation till project is done 100%
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Sales Representative | Account Manager | B2B
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Jan 2009 - Apr 2013
Being a salesperson in DEAC was a great opportunity to learn B2B field, to work with all kind of industries and businesses from SMB to Large Enterprises. Exciting time with business trips to see customers face to face and to attend business conferences for networking to establish new contacts and make sales opportunities and leads.Doing Cold Calls and Emails to:- contacts from purchased databases,- executive contacts found by my self in internet browsing and studying potential customers' websites,- executive contacts found in LinkedinWarm sales with incoming requests from potential customers' via other sales channels and marketing activities.Account management with active customers' accounts, building long term relationships, solving problems, regular follow up to strengthen customers' loyalty and of course make more sales and increase revenue.
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Education
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Latvijas Universitate
Bachelor's degree
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