janine yolandi Dwayi

Omni - Channel Brand Experience Junior Specialist at Avon Justine
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Languages
  • afrikaans -

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Bio

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Credentials

  • Product Marketing Foundations
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Learning to Say No
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • One-Minute Habits for Success
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • E-Commerce - Introduction to Internet Marketing Strategies for Businesses
    Alison - Empower Yourself
    Aug, 2020
    - Nov, 2024
  • Diploma in Marketing Management
    Alison - Empower Yourself
    Jun, 2020
    - Nov, 2024
  • Marketing Management - Capturing Marketing Insights
    Alison - Empower Yourself
    Feb, 2020
    - Nov, 2024
  • Marketing Management - Capturing Marketing Insights - Revised
    Alison - Free Online Learning
    Feb, 2020
    - Nov, 2024
  • Marketing and Developing Services
    Alison - Free Online Learning
    Feb, 2020
    - Nov, 2024
  • Marketing and Developing Services
    Alison - Empower Yourself
    Feb, 2020
    - Nov, 2024
  • Diploma in Marketing Management - Revised
    Alison - Free Online Learning
    Jan, 2020
    - Nov, 2024
  • E-Commerce - Introduction to Internet Marketing Strategies for Businesses
    Alison - Free Online Learning
    Jan, 2020
    - Nov, 2024
  • Modern Human Resource Management - Recruitment and Selection Process
    Alison - Free Online Learning
    Feb, 2018
    - Nov, 2024
  • Modern Human Resource Management - Recruitment and Selection Process
    Alison - Empower Yourself
    Feb, 2018
    - Nov, 2024
  • Modern Human Resource Management - Training and Induction
    Alison - Free Online Learning
    Dec, 2017
    - Nov, 2024
  • in-bound and out-bound call center
    cautious training academy
    Jun, 2011
    - Nov, 2024
  • matric certificate
    willow crescent secondary
    Jan, 2005
    - Nov, 2024

Experience

  • Avon Justine
    • South Africa
    • Cosmetics
    • 300 - 400 Employee
    • Omni - Channel Brand Experience Junior Specialist
      • Oct 2022 - Present

    • Customer Service Supervisor
      • Mar 2021 - Present

    • Senior Supervisor
      • Mar 2021 - Feb 2022

    • Call Agent
      • Apr 2019 - Feb 2021

      My store agent dealing with inbound calls, social media, resolving emails and Hello Peter complaints, attend to Consumer Complaints queries like damaged items or product reactions

    • Contact Center Supervisor
      • May 2018 - Mar 2019

      Manager my own team as well as the contact centre, gather stats, monitor service levels, coach agents, side by sides, one on one's, and monitor email stats and productivity.

    • Queries Resolution Agent
      • Jan 2014 - Apr 2018

      Inbound calls, Sales, Queries, Credit Control and some MI analyst

    • Call Center Agent
      • May 2012 - Dec 2014

  • nandos eldorado park johannesburg
    • casher
      • Jan 2012 - May 2012

      answer phones and take orders, also be a front cashier answer phones and take orders, also be a front cashier

  • rFact Research
    • data capturing
      • Jun 2010 - Sep 2011

      I did numerical data capturing I did numerical data capturing

Education

  • london school of business management
    undegraduate diploma, Small Business Administration/Management
    2012 - 2015
  • will crescent secondary
    matric, business studies, accounting, mathematics, economics, english, afrikaans
    2005 - 2009

Community

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