Experience

West Interactive

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Relationship Manager

  • May 2014 - Present

  Responsible for building a strong partnership with assigned clients to improve the level of overall service that West provides; serve as a client advocate ensuring quality and delivery of service and that all issues client or internal, are followed through to resolution in a timely manner; maintain current and up-to-date knowledge and documentation of clients equipment, technology, programs, SLA's, contractual agreements and business objectives; lead internal and external discussions to ensure all established timelines are met and that other teams and departments are performing their activities on behalf of the client in an efficient and timely manner; regularly analyze program performance in conjunction with Client's business goals to provide consultative advice regarding West's suite of business solutions. Show less

• Account Manager

  • Feb 2012 - Present


West Corporation
• Türkiye
• Computer and Network Security
• E-Z Care Service Manager

  • Jan 2011 - Feb 2012

Convergys
• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Sr Client Services Manager

  • Aug 1994 - May 2009

Millard Public Schools
• Primary and Secondary Education
• Elementary School Teacher

  • Aug 1980 - Aug 1990