Experience

URBAN WORD NYC
• Mentor In Residence

  • Oct 2022 - Present


TripActions

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • Feb 2022 - Oct 2022

  - Manages post-sales activity for corporate customers - Serves as trusted advisor and consultant with key team members to ensure goals are aligned from a business strategy perspective - Works efficiently across teams to ensure support issues are resolved in reasonable timeframe - Manages post-sales activity for corporate customers - Serves as trusted advisor and consultant with key team members to ensure goals are aligned from a business strategy perspective - Works efficiently across teams to ensure support issues are resolved in reasonable timeframe



InsideView, A Demandbase Company

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2021 - Jan 2022

  - Educated, advised, and consulted with InsideView customers to enable their organizations to overcome roadblocks and drive for better results.

• Data Hygiene Consultant

  • Feb 2020 - Feb 2021

  - InsideView helps B2B companies drive rapid growth with the only platform that empowers business leaders to quickly and confidently make go-to-market decisions. My role is to support business leaders who have a need for our valuable sales intelligence tools.



SV Academy

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Sales Development Fellow

  • Oct 2019 - Feb 2020

  -Selected in the top 2% of applicants, offered to individuals preparing for an SDR role in SaaS -Mentored 1:1 by Loren Crundwell (Sales Development Manager at Sprout Social, Inc.) -Rigorously trained and assessed on sales development skills by three instructional coaches EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization SDR workflow: consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, midmarket, and enterprise accounts Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Genius

  • Jun 2016 - Feb 2020

  -Served and created solutions for over 2,100 customers, year to date-Encouraged team to complete repairs on products in compliance with company standards -Researched company source material to find technical solutions and sales options-Educated customers with troubleshooting techniques; instruct on proper device usage

• Technical Specialist

  • Oct 2015 - Jun 2016

  -Ranked top 10 among 300 departmental employees in customer satisfaction-Introduced over 100 new customers to Apple Business services-Generated over $50,000 in business revenue in one quarter

• Product Zone Specialist

  • Jun 2014 - Oct 2015

  -Actively listened to customer needs -Sold products and services to customized to their needs -Generated millions of dollars in revenue sales