Experience

OnSIP

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Director of Product Management

  • Dec 2021 - Present



Freelance

• Product Management Specialist

  • Oct 2019 - Dec 2021

  ▪ Non Profit: Research and design for mobile app to provide in-context financial literacy and support for domestic abuse survivors in New York City ▪ Education: Enterprise-wide research and synthesis of operational process and tools, identifying opportunities for efficiency and scaleability



Vemo Education

• United States
• Financial Services
• 1 - 100 Employee

• Lead Product Manager

  • Feb 2018 - May 2019

  Greater New York City Area ▪ Recruited and led cross functional teams to deliver solutions empowering school financial and admissions administrators and students through origination and servicing of Income Share Agreements. ▪Led user and stakeholder research and workshops, drawing key insights to inform product strategy and identify opportunities for growth and innovation, ensuring Vemo could expand the servicing of ISA’s across a diverse portfolio of post-secondary education providers. ▪ Facilitated design… Show more ▪ Recruited and led cross functional teams to deliver solutions empowering school financial and admissions administrators and students through origination and servicing of Income Share Agreements. ▪Led user and stakeholder research and workshops, drawing key insights to inform product strategy and identify opportunities for growth and innovation, ensuring Vemo could expand the servicing of ISA’s across a diverse portfolio of post-secondary education providers. ▪ Facilitated design sprints to foster collaboration, customer empathy and innovation for solutions that remove the friction of financing post secondary education and to continuously validate those ideas with customers. ▪ Envisioned a platform to support configurability, data security, compliance and servicing automation so that Vemo could scale to meet the increasing need of educators to provide students with ISA financial solutions. Show less



Watermark

• United States
• Education Administration Programs
• 200 - 300 Employee

• Manager, Product Managment

  • Jun 2014 - Jan 2018

  Greater New York City Area ▪ Instrumental in the delivery of an innovative product to drive accountability and transparency of teaching and learning across higher education. ▪ Delivered high-value solutions by conducting extensive user research to understand complex workflows and problems, develop personas and map user journeys ▪ Synthesized qualitative and quantitative data across multiple customer and user streams to build and maintain product roadmap ▪ Generated and maintained a well-groomed product backlog… Show more ▪ Instrumental in the delivery of an innovative product to drive accountability and transparency of teaching and learning across higher education. ▪ Delivered high-value solutions by conducting extensive user research to understand complex workflows and problems, develop personas and map user journeys ▪ Synthesized qualitative and quantitative data across multiple customer and user streams to build and maintain product roadmap ▪ Generated and maintained a well-groomed product backlog aligned to the product and business strategy ▪ Conducted compelling product demonstrations to internal and external audiences including webinars, sales meetings and conferences Show less



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Senior Product Manager

  • Jul 2013 - May 2014

  Greater New York City Area ▪ Achievement in product road-mapping through proficient documentation, prioritizing, and communicating well-defined user problems and needs ▪ Articulate complex workflows and highly technical requirements with a persistent view to delivering end-user benefit ▪ User research with teachers and students within school districts, providing reports for upper management, client services. ▪ Propel the drive of project decisions and operational readiness for back-to-school roll-out to 300,000… Show more ▪ Achievement in product road-mapping through proficient documentation, prioritizing, and communicating well-defined user problems and needs ▪ Articulate complex workflows and highly technical requirements with a persistent view to delivering end-user benefit ▪ User research with teachers and students within school districts, providing reports for upper management, client services. ▪ Propel the drive of project decisions and operational readiness for back-to-school roll-out to 300,000 users ▪ Use case analysis to drive product decisions and inform operational readiness Show less



GroupM

• United States
• Advertising Services
• 700 & Above Employee

• Product Manager - Enterprise Applications

  • Oct 2008 - Jul 2013

  Greater New York City Area ▪ Facilitated enterprise collaboration and social applications as a skilled Product Manager ▪ Oversight of end-user engagement for requirements gathering, release testing, training and product launches ▪ Maintained and communicated product roadmap and product portfolio ▪ Managed the transition from Waterfall to Agile and Scrum framework

• Product Support Analyst

  • Jun 2007 - Sep 2008

  GroupM ▪ Trained and supported +10K, globally distributed users at the launch of collaboration application + features ▪ Developed a thorough understanding of user needs, usability and functional issues and worked with the Project Team to document and deliver requirements for driving business efficiencies ▪ Promoted self-service for business teams with best practices guides and user manuals



MEC

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Online Marketing Communications Manager

  • Sep 2003 - Jun 2007

  London, United Kingdom ▪ Manage online projects in the design, implementation, and testing across websites, intranets and micro-sites ▪ Develop new corporate website with external agency; skilled with on-time and in budget management ▪ Facilitate roll-out of website CMS to local markets ▪ Manage ongoing technical developments and enhancements with vendors and internal IT network - Write and publish content for multiple corporate websites and intranets ▪ Source and edit web content from internal… Show more ▪ Manage online projects in the design, implementation, and testing across websites, intranets and micro-sites ▪ Develop new corporate website with external agency; skilled with on-time and in budget management ▪ Facilitate roll-out of website CMS to local markets ▪ Manage ongoing technical developments and enhancements with vendors and internal IT network - Write and publish content for multiple corporate websites and intranets ▪ Source and edit web content from internal sources ▪ Maintain brand consistency across corporate websites and intranet, globally and locally ▪ Analysis of website and intranet usage data for monthly management reporting Show less



lastminute.com

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Operations Manager - Hotels

  • Mar 2001 - Sep 2003

  London, United Kingdom - Oversight of training and management of external copywriting team (33 team members) based in New Delhi, India - First point of contact for coordination of global network process – copy translation, operational process - Cross-selling products over international sites – increased international sales by over 30% in 12 months - Initiated testing and roll-out of new site features across international sites