Experience

Liquid Capital Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Satisfaction Index Administrator

  • Jan 2013 - Present

  Weekly Internal customer satisfaction consultant validations, Departmental Leave management, Departmental Leave Reconsiliation, Daily Leave roster, Daily Data Distribution (leads), Management Reports, External dealership CSI validations, AMH Dealership CSI Recording Distrubutions, Departmental Administration, Departmental Stationary Management, Monthly Social Departmental Theme Assitant.

• Mystery Shopper

  • Oct 2012 - Jan 2013

  Visiting various dealerships (AMH Group: Hyudai, Kia, Daihatsu, Proton, Foton, Renault, Tata, etc.) assigned to be a perspective client. Rate sales executive’s ability to adhere to The AMH sales process, complete dealership visit surveys accurately and in a timely fashion. Making sure cameras are charged and in correct working order. Working independently. Upload videos for viewing. Administration relating to videos e.g. electronic surveys, emailing of surveys to correct dealerships, taking videos to be edited and deliver to Head Office. Ability to keep to schedule. Ghost Calling – telephonically arrange to purchase a vehicle, Research names, Addresses, possible trade-in vehicles, and cars to purchase. Making-up believable cover stories, rating sales executive’s ability to adhere to AMH sales process. Client Services – Telephonic surveys relating to customer satisfaction for Hyundai. Target VS Actual reports, Mystery Shopping Schedules, General administration.various AMH dealerships nation-wide, acting as a potential client. Rating dealerships on their service as well as following AMH sales process. Show less



Market South Africa

• South Africa
• Advertising Services
• 1 - 100 Employee

• Sales Consultant

  • Feb 2012 - Jul 2012

  Working on behalf of Standard Bank, Nedbank and ABSA, selling credit cards as well as credit limit increases (affinity and non affinity databases). Calling predetermined leads to proactively sell various products. Representing the company in a professional and courteous manner. Adding client information into the database and update information on existing clientele. Answer questions with relation to the company, product or service in question. Logging disposition of calls into database. Working on behalf of Standard Bank, Nedbank and ABSA, selling credit cards as well as credit limit increases (affinity and non affinity databases). Calling predetermined leads to proactively sell various products. Representing the company in a professional and courteous manner. Adding client information into the database and update information on existing clientele. Answer questions with relation to the company, product or service in question. Logging disposition of calls into database.



TNCA

• Appliances, Electrical, and Electronics Manufacturing

• Receptionist / Administration

  • Feb 2009 - Dec 2011

  Reception and Accounting Administrative assistant Switchboard operations, Forwarding calls to respective staff, Taking messages, Front office management, Receiving parcels from couriers and clients, Welcoming clients, Petty-cash management, Weekly processing of timesheets, Invoicing on Caseware Time, Monthly Reconciliations, Maintaining Audit Filing System, Typing of company documentation, Monthly share cost calculation, Debtors, Creditors, Maintaining minute books, Clerical duties (fax, email, printing, copying, etc) Show less