Experience

Triton Environmental Consultants Ltd.

• Canada
• Environmental Services
• 200 - 300 Employee

• Human Resources Generalist

  • Sep 2022 - Present

  Calgary, Alberta, Canada - Review and creation of policies, processes, and procedures. - Maintenance of confidential employee records through BambooHR. - High volume recruitment through JazzHR ATS. - Attendance at job fairs and college recruitment events - Engaging with educational institution contacts and maintaining positive relationships - Maintenance of job boards, pre-screening of resumes, conducting phone interviews. - Onboarding and offboarding of employees.



University of Calgary

• Canada
• Higher Education
• 700 & Above Employee

• HR Helpdesk Analyst

  • Sep 2017 - Sep 2022

  -Provide human resources support via phone and email to a variety of clients across campus. -Assess, resolve or escalate human resources challenges including recruitment, time entry, payroll, benefits, and OH&S safety training. -Remain up-to-date on multiple union collective agreements and provide direction in accordance to these documents. -Deliver meaningful, courteous, timely, and professional customer service to clients while dealing with discreet and sensitive issues. -Review… Show more -Provide human resources support via phone and email to a variety of clients across campus. -Assess, resolve or escalate human resources challenges including recruitment, time entry, payroll, benefits, and OH&S safety training. -Remain up-to-date on multiple union collective agreements and provide direction in accordance to these documents. -Deliver meaningful, courteous, timely, and professional customer service to clients while dealing with discreet and sensitive issues. -Review and develop tools and templates to ensure consistency and quality of service. -Participate in the collection and organization of pertinent data for the purpose of managing operations on a daily and weekly basis. -Recognize and analyze trends to provide preventative rather than reactive service. -Work with a team of HR and finance professionals to deliver consistent and accurate support. -Provide technical support using PeopleSoft, Cognos, ServiceNow, and PureCloud.

• Administrative Assistant

  • Sep 2016 - Sep 2017

  -Evaluate and manage changing priorities in a high-stress environment based on urgency and team needs. -Working within ARCHIBUS and PeopleSoft Systems including purchase requisitions, reviewing invoices, reconciliation of credit cards, expense reimbursement, and time entry. -Demonstrate excellent customer service skills while dealing with internal and external clients, departments, and external resources. -Establish and maintain files in keeping with departmental systems. -Provide… Show more -Evaluate and manage changing priorities in a high-stress environment based on urgency and team needs. -Working within ARCHIBUS and PeopleSoft Systems including purchase requisitions, reviewing invoices, reconciliation of credit cards, expense reimbursement, and time entry. -Demonstrate excellent customer service skills while dealing with internal and external clients, departments, and external resources. -Establish and maintain files in keeping with departmental systems. -Provide support, assistance, and back up to the Customer Care Centre. -Preparation of various reports, correspondence, and other documents in an efficient, effective and professional manner. -Developing and maintaining Standard Operating Procedures (SOP). -Planning and execution of events.

• Customer Care Representative

  • Sep 2015 - Sep 2016

  Calgary, Canada Area -Received and dispatched emergency maintenance requests from across campus. -Received and accurately recorded service requests via telephone, e-mail, and on-line, clarified the request information, decided which unit would be the most appropriate to handle the request, and forwarded the request to that unit for action. -Accurately recorded maintenance request specifics, correctly gauged priorities, promptly assigned work to the appropriate teams, and precisely evaluated appropriate… Show more -Received and dispatched emergency maintenance requests from across campus. -Received and accurately recorded service requests via telephone, e-mail, and on-line, clarified the request information, decided which unit would be the most appropriate to handle the request, and forwarded the request to that unit for action. -Accurately recorded maintenance request specifics, correctly gauged priorities, promptly assigned work to the appropriate teams, and precisely evaluated appropriate account information. -Tracked and followed up with Facilities Maintenance and the customer on the status of maintenance requests through all stages of processing. -Consistently worked to innovate processes in order to most accurately, effectively, and efficiently complete assigned tasks.

• Office Assistant

  • Dec 2012 - Apr 2016

  Duties include organizing, filing, and retrieving confidential materials, as well as minor data entry.