Experience

Empresas Bern

• Panama
• Real Estate
• 1 - 100 Employee

• Aministración y Ventas

  • Aug 2017 - Present



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• National Accounts Executive

  • May 1991 - Dec 2015

  DHL PANAMA, S.A.Commercial Department Panama, Republic of PanamaNational Account Executive July 2014 – December 2015 • Customer Solutions & Innovation (CSI) and Multinational Customers (MNC) clients , a portfolio of mostly pharmaceutical and high tech companies.• Strengthened relationships with decision-makers of my portfolio. • Performed trend reversal for the two major “downtraders” of the country.

• Key Accounts Executive

  • 2001 - Jul 2014

  Key Accounts Executive 2000 – July 2014• Managed a “Premium” portfolio, composed of local and international clients that represent world-renowned brands and generate sales of USD 2.4 million. • Developed a bond with clients and positioned DHL as the first and best option for their shipments. • Identified and executed opportunities that enabled DHL to offer efficient solutions to its customers. • Advised clients on best import/export DHL products based on their needs. • Promoted the use of various electronic tools DHL offers to service client needs. Show less

• Commercial Manager (interim)

  • Oct 2011 - Feb 2012

  Commercial Manager (interim) October 2011 – February 2012, May 2012– July 2012• Led a group of 20 people and was responsible for sales Management of Panama, Colón and Chiriquí.• Met budget targets during my tenure as Commercial Manager. • Monitored and searched for business opportunities focused on PTY-USA route. • Ensured Sales Force compliance to the various in-house monitoring systems: COMET, Global Sales Process and Global Sales Scorecard.• Responsible for the implementation of the following Regional Office initiatives and campaigns: First Time Buyers, Seal the Deal, Leadionaries and Kill Bill. Show less

• Assistant, Marketing and Sales Department

  • 1998 - 2000

  Assistant, Marketing and Sales Department 1998 – 2000• Responsible for coordination and assistance of Sales Department and to Sales Executives. • Organized and managed the Budget of sales and social events for clients. • In charge of the purchase, distribution and delivery of client promotional items. • Liaised with social media and advertising agencies.

• Assistant Operations Department

  • 1996 - 1998

  Operations DepartmentAssistant, Operations Department 1996 – 1998 • Monitored Couriers’ proper use of equipment and the resources available for their mobilization. • Ensured the location and delivery of packages with incomplete addresses. • Performed the initial screening of candidates for Courier positions for subsequent interviews with the Human Resources Department.

• Customer Service Agent

  • 1991 - 1996

  Customer Service Department Agente de Servicio al Cliente 1991 – 1996• Attention to customers at the counter and via telephone for sending and tracking of packages. • Performed tracking agent and location of shipment duties.• Handled customer complaints. • Managed the Department’s petty cash account.