Lead, Customer Support Group (AsPac and America)

• Jun 2019 - Present

Workstream (www.workstream.is) transforms the way deskless workers work, starting from automating their hiring and onboarding workflows. We help companies to streamline the hiring process with workflow automation, SMS communication and machine learning. Our clients include Jamba Juice, McDonald's, Westin, Marriott, Uber, Subway, Dunkin', Panera Bread, Coupa Cafe, Sightglass Coffee, Equator Coffee and more.We are a team from Stanford, MIT, Google, Y Combinator, Harvard, Cornell, Yelp, Qualtrics, Glassdoor, WeChat and more and are backed by investors including Peter Thiel's Founders Fund, Charles River Ventures, Basis Set Ventures, CEO Zoom, CEO DoorDash, Peterson Ventures, Heartland Ventures, Jay Z, Joe Montana, James Harden, Chairman of Louis Vuitton, and more.Responsibilities:- Work with the Head of Success to identify opportunities, key customer technical objections, and develop the strategy to resolve technical roadblocks.- Working closely with our CS, Product, and Engineering teams to share customer feedback and make recommendations to improve the product, documentation and video tutorials.- Maintain Workstream Customer Support knowledge base.- Responsible for providing our customers with technical expertise and professional services to make sure they are meeting their objectives. - Act as a technical liaison between customers and technical team, simplifying complex technical issues and conveying them in a way that non-technical staff and clients will understand- Manage the technical relationship with customers, including overseeing platform account set up, data transfers, and the coordination of additional technical resources. Show less

Customer Success Associate

• Apr 2018 - Jun 2019

Lead, Collections

• Mar 2019 - Oct 2020

Business Development Associate

• Mar 2017 - Mar 2019

Cropital is a globally recognized organization whose development is being supported by institutions in the United States, Netherlands, Malaysia and Philippines. A social enterprise providing farmers access to scalable and sustainable financing.• Works with prospective business executives in negotiations from conception all the way to the completion of transactions.• Leads the gathering of relevant statistical information across the business, conducting analyses, and the drafting of reports regarding the overall performance of activities undertaken by the business development team.• Reaches out to potential business prospects through telephone, emails, and technological platforms such as social media.• Elaborate business development plans, designs and implement processes to support business growth, through customer and market definition.• Engage in market research to identify new opportunities for business (Cooperative, Farmer's Association, NGO, Microfinancing Organization, et.al)• Explain to potential partners about the various benefits offered by the company products or services; following them to close the business deals• Developing acquisition and sales strategies (Agricultural Business)• Increasing business opportunities through various routes to market• Lead monitoring and collection efforts to existing farmer communities (Regions 3 and 4) Show less

Marketing Associate (Asia-Pacific)

• Sep 2017 - Mar 2018

The Kraft Heinz Company is the fifth-largest food and beverage company in the world. Responsibilities: Budget Planning and Spending • Tracks and reviews budget and actual spending for all Heinz categories/brands to ensure spending is within approved budget. • Raises Program Approval Forms and assists in handling end to end commercial operations for Philippines, Vietnam, Cambodia, Myanmar and Indonesia; Updates sales and marketing team on their actual versus planned spending. Communications Planning • Supports Country Manager and Regional Business Development Managers in planning and executing Heinz campaigns that are aligned with our partner distributors, vendors, marketing and brand objectives. Planning and Execution • Ensures the smooth and adequate flow of information within the company to facilitate other business operations. • Works with Country Manager and Regional Brand Manager to create segment and account specific marketing programs to drive demand Administrative Works • Supervises daily support operations of the team and plan the most efficient administrative procedures; Manages schedules and deadlines; Monitors costs and expenses of the Philippines Office • Oversee facilities services, and maintenance activities Vendor Relationships • Establishes and maintains good relationship with partner local and foreign vendors and/or distributors through close coordination and follow-ups of various transactions • Collects and records databases of all local and foreign vendors and/or distributors. Show less

Plant Practice Program - Reliability Engineer

• May 2015 - Aug 2015

NXP creates solutions that enable secure connections for a smarter world. Driving innovation in the areas of connected car, security, portable & wearable, and the Internet of things. Working at NXP is a challenge - te challenge and experience of being part of a dynamic environment of Front-end Innovation • Responsible for reliability engineering activities or process technologies for NXP. Initiates and executes this in a project together with a team of experts, according to project management guidelines. • Actively work with develolment engineers to devise and implement improvements at devise level My Projects: 1. Ceramic Plate Test 2. Whisker Test 3. Solder Shock Test 4. Sensor Solderability (failure analysis) • Assisted Quality Control Manager in the organization and control of the quality system • Tested sample materials/assembled products for defects and deviations from specifications Show less

Quality and Reliability Engineer - Internship

• Apr 2012 - May 2012

Harbour is currently authorized in handling foreign vessels transporting non-containerized cargoes and all types of domestic vessels shipping both containerized and non-containerized cargoes. It is also the first integrated and modern port terminal in the Philippines that can accomodate all types of shipping vessels. • Being one of the top 3 intern, was able to present before the company's steering committee my project on coal handling. This project, being a success, was expanded after my presentation and lead to a continuing port improvement project with Capex amounting to at least 30 million pesos. • Worked on various process improvement projects such as inspection and monitoring on different shipping vessels to ensure conformance to specifications and standards, discussion of results and recommendations to the management, participation in the requirements meeting and data mapping sessions to understand business needs • Exposure to the total system structure approach, experience with the company's conformity to Quality (ISO 9001), Environment (ISO 14001) and Safety & Health (OSHAS 18001) standards and leadership potential Show less