Experience

Electronic Office

• United Kingdom
• 1 - 100 Employee

• Service Delivery Dispatcher

  • feb. de 2020 - - actualidad



Mission Health

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Coordinator Nursing Education

  • ene. de 2019 - ago. de 2019

  • System administrator in company's Learning Management System, NetDimensions, HealthStream, and Enrollware. Responsible for creating classes and learning modules, completing rosters, assigning online training, running compliance reports, and performing general troubleshooting and support for students and instructors across the enterprise.• Assisted with data entry for the National Database of Nursing Quality Indicators and performed related data analytics for various projects and reports. • Responsible for managing department timekeeping and payroll.

• IT Service Management Assistant

  • jun. de 2018 - ene. de 2019

  • Coordinated training for all IT staff surrounding the roll-out of new enterprise-wide service management tool, ServiceNow. Scheduled courses with consideration to instructors’ schedules, booked rooms, prepared training materials, and collected survey data from class participants. • Responsible for moderating attendance, scheduling and creating training courses, and performing other various admin work in company’s Learning Management System. • Managed the statistical data regarding training. Designed reports and spreadsheets in Excel using pivot tables to capture complex information.• Personally trained IT staff members in the tool post-Go-Live.• Provided support for the tool by writing and managing instructional materials in our IT Knowledge Base, creating a weekly newsletter, and resolving incidents and fulfilling service requests.• Involved in company’s change management process by taking weekly minutes for the Change Advisory Board and Peer Review meetings. Responsible for writing enterprise-wide communications detailing changes to Mission Health services.



Mars Hill University

• United States
• Higher Education
• 200 - 300 Employee

• Literary Editor

  • ene. de 2016 - dic. de 2017

  • Responsible for evaluating and editing submitted written works for publishing. • Coordinated with other literary and art editors in the design of the magazine as well as pursuing advertisement and student engagement possibilities.

• Acquisition Department Assistant

  • ago. de 2015 - dic. de 2017

  • Introduced a process change that eliminated manual record keeping, lessened the cost of materials and labor, and made the process more efficient and accurate. • Managed the cataloging and recording of new assets, orders, and expenses as well as the processing of new assets in preparation for circulation. • Responsible for property maintenance and the repair of fragile and aged materials. • Assisted customers with finding materials and provided instruction on how to use the various catalogs available as well as providing general technical support.

• Writing Center Tutor

  • ago. de 2015 - dic. de 2017

  • Tutored students across all academic disciplines in writing. Provided feedback on quality of work and grammatical mistakes, and insured that their work adhered to the guidelines of the assignment and citation style of the discipline. • Assisted students in academic research; finding appropriate and helpful sources for their papers and instructing them on how to incorporate and appropriately cite their sources.• Worked closely with professors on specific writing projects, discussing with them the requirements of the assignment and what to pay attention to in the one-on-one sessions I organized and conducted.