Experience

Hansen International, Inc

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2017 - Present

  Process customer orders without errors Answer calls received and transfer to the appropriate party Maintaining current and accurate information of all personal customer accounts Updating and maintaining inventory including input of new customer part number references Communicating with customers effectively via email Process customer orders without errors Answer calls received and transfer to the appropriate party Maintaining current and accurate information of all personal customer accounts Updating and maintaining inventory including input of new customer part number references Communicating with customers effectively via email



Labcorp

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Call Center Support Representative

  • Mar 2017 - Jun 2017

  Answer calls and provide exemplary customer service File patient’s claims to insurance, Medicare, or Medicaid Explain to patient’s insurance denials, account billing, and the breakdown of their E.O.B Reinvoice patient’s bills if they were originally billed incorrectly Answer calls and provide exemplary customer service File patient’s claims to insurance, Medicare, or Medicaid Explain to patient’s insurance denials, account billing, and the breakdown of their E.O.B Reinvoice patient’s bills if they were originally billed incorrectly



Fist Stop Auto Sales

• Durham, North Carolina, United States

• Clerical Assistant

  • Oct 2011 - Dec 2015

  Opening insurance claims and ensuring claims are paid out promptly and closed within a timely manner Verifying insurance for 300+ customer accounts on a month to monthly bases Answer calls received and Maintaining current and accurate information of 300+ customer accounts Making daily collection calls, 60-100 per day Updating and maintaining inventory including input of new vehicles and expenses Managing an email database used for advertising promotions and sales to bring in new customers and business Maintaining a central filing system Prepare documents and presentations using software applications including Word and Excel and generate reports as needed Prepare DMV paperwork for processing and ensure that it is correct, completed, and sent off in a timely manner to avoid fees Show less