Experience

Premio DMC Costa Rica

• Costa Rica
• Travel Arrangements
• 1 - 100 Employee

• Business Unit Manager

  • May 2019 - Present

  - budget planning- analyzing market trends- training and mentoring of both Sales and Operations staff- present goals and motivate others to meet these goals at top level performance- implement strategies to reach targets/goals- build strong relationship with the clients through sales calls, fairs, webinars- work together with Marketing team to launch new products and stay on top of mind of active clients- monitor and review project activities

• Senior Account Executive

  • Nov 2017 - May 2019



Corporacion de Viajes TAM

• Senior Sales Executive

  • Feb 1999 - Nov 2017

  • Planning and organization - Create interesting and unique programs in Costa Rica for foreign clients with specific interests- Coordinate/reserve all the details for an unforgettable incentive experience that matches the clients and the objectives of the incentive program- Elaborate documents with the incentive program descriptions and itineraries- Write descriptions of the tours, events and room gifts- Go out in the field to inspect new tours, new venues and room gifts for future programs- Turn in expense reports of each service that was part of the while program• Negotiation with suppliers- Annual negotiation with the different suppliers to secure favorable pricing- Work out extra deals to increase profit for the company or give a surplus to the client• Sales- Sell and promote the specific designed incentive programs through site inspections with potential new and re-occurring clients - Sign contract with new accounts- Direct sale of tours at the hospitality desk- Sales calls/meetings at incentive houses in USA, Canada and Europe through presentations to re-occurring and new clients- Invoicing the clients of services operated• Client service- Maintain professional, business relationships with repeated clients- Customer service through follow-ups - Participation at International Incentive, Event & Congress Fairs



Unique Interim

• Recruitor

  • 1998 - 1998

  Seek new clients for open job position (on temporary as well as permanent basis), control of payment, updating jobs according to the Social Laws of the country Seek new clients for open job position (on temporary as well as permanent basis), control of payment, updating jobs according to the Social Laws of the country



Restair

• General Management Assistant

  • 1996 - 1998

  Assisting General Management of the 08 restaurants at the International Airport in Zaventem, planification of work itineraries and vacations of the employees of the 08 restaurants, inventory of the products at the 08 restaurants, cash control, client service, control of operations at the different restaurants, brainstorming of new promotions of products Assisting General Management of the 08 restaurants at the International Airport in Zaventem, planification of work itineraries and vacations of the employees of the 08 restaurants, inventory of the products at the 08 restaurants, cash control, client service, control of operations at the different restaurants, brainstorming of new promotions of products