Experience

chargeguard

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Certified Recovery Specialist

  • Feb 2021 - Present

  United States As a Certified Recovery Specialist, I work on behalf of the brands and manufacturers. I am a brand advocate, empowering brands with the knowledge, actionable insights and thought leadership needed to even an unfair playing field. By providing brands and manufacturers visibility to the Amazon fees resulting from chargebacks and shortages, and I help them recover fees resulting from erroneous charges. ✔ Want To Learn More?:



MediQuant

• United States
• Information Technology & Services
• 100 - 200 Employee

• Financial Implementation Consultant

  • May 2018 - Oct 2020

  United States • Serve as the client's application expert, ensuring the system set up supports workflow decisions • Requirements gathering, workflow analysis, gap analysis, solution design, software configuration, prepare deliverables and related documentation • Assists in managing client expectations by balancing individual client needs with overall Implementation Team/company goals • Establish an open, collaborative environment for Internal Project team that ensures all team members understand the… Show more • Serve as the client's application expert, ensuring the system set up supports workflow decisions • Requirements gathering, workflow analysis, gap analysis, solution design, software configuration, prepare deliverables and related documentation • Assists in managing client expectations by balancing individual client needs with overall Implementation Team/company goals • Establish an open, collaborative environment for Internal Project team that ensures all team members understand the expectations/intricacies of the client and project ensuring that all team members are in the loop on any changes affecting their work to ensure a solid delivery experience • Utilize senior level application and domain knowledge to assist clients and provide training and knowledge transfer as they utilize and manage the deployed solutions. • Identify & document issues and provide resolutions and other solutions that include troubleshooting issues with other members of the project team to obtain a solution. • Deliver advice, guidance and recommendations on system configuration and implementation best practice Show less



Randstad Technologies US

• Mobile Technology Trainer (Contractor)

  • Sep 2017 - Dec 2017

  Cleveland/Akron, Ohio Area • Conduct project kick-off and pre-activation meetings •Assist Project Manager with project updates, status reports and customer scheduling • Facilitate end-user training via classroom and WebEx • Provide Go-live support and monitoring, reporting and support



IT People Corporation

• RCM Implementation Consultant

  • Nov 2016 - Apr 2017

  Raleigh-Durham, North Carolina Area • Carry out the implementation of Allscripts PM software following a detailed project plan and in accordance with the contracted project scope • Utilize senior level application and domain knowledge to assist clients to deploy and configure Allscripts PM. • Provide training and knowledge transfer to enable clients to utilize and manage the deployed solutions. • Serve as the client's application expert, ensuring the system set up supports workflow decisions • Identify and… Show more • Carry out the implementation of Allscripts PM software following a detailed project plan and in accordance with the contracted project scope • Utilize senior level application and domain knowledge to assist clients to deploy and configure Allscripts PM. • Provide training and knowledge transfer to enable clients to utilize and manage the deployed solutions. • Serve as the client's application expert, ensuring the system set up supports workflow decisions • Identify and troubleshoot issues encountered during the implementation of Allscripts PM and when interfacing to third-party systems • Deliver advice, guidance and recommendations on system configuration and implementation best practice • Document problem resolutions, issues, and other solutions and make them available for future reference by other Consultants Show less



Deloitte Consulting

• Consultant

  • Nov 2013 - Feb 2016

  Greater Atlanta Area • Provided subject matter expertise, input and advice regarding information system capabilities and functions to customer organizations including knowledge transfer to clients and project team members • Facilitated and supported system design meetings with client project team and internal team members • Create project deliverables for client and firm initiatives that provided assessment and solutions. • Developed analytical and insightful recommendations to meet deliverable targets… Show more • Provided subject matter expertise, input and advice regarding information system capabilities and functions to customer organizations including knowledge transfer to clients and project team members • Facilitated and supported system design meetings with client project team and internal team members • Create project deliverables for client and firm initiatives that provided assessment and solutions. • Developed analytical and insightful recommendations to meet deliverable targets and complete project tasks within budget and to customer satisfaction. • Identified assignment conflicts/issues and communicate to Engagement Manager or Task leader via conference call, email or presentation. • Fostered positive client and peer relationships by developing an understanding of customer's business and project scope. • Planned and supported community awareness and fundraising events. • Knowledge sets include: System architecture SME, full-cycle implementation methodologies and best practices. Clinical and financial systems training, ICD-10 testing, SDLC and knowledge transfer. Show less



Genesis Bailey Consulting, LLP

• Implementation Consultant/Trainer

  • Oct 2009 - Nov 2013

  Greater Atlanta Area • Utilized Project Management methodologies, best practices and subject matter expertise in various healthcare environments and projects. • Led, coordinated and supported the implementation of software applications and upgrades. • Successfully built, tested and delivered multiple of system applications and major upgrades by diligently gathering requirements and overseeing projects. • Ensured a positive user experience by paying attention to their needs and concerns, then raising their… Show more • Utilized Project Management methodologies, best practices and subject matter expertise in various healthcare environments and projects. • Led, coordinated and supported the implementation of software applications and upgrades. • Successfully built, tested and delivered multiple of system applications and major upgrades by diligently gathering requirements and overseeing projects. • Ensured a positive user experience by paying attention to their needs and concerns, then raising their proficiency levels and confidence through excellent training, follow-up sessions and online user forums. • Delivered 99% of implementations on time and on budget by tracking timelines, financial metrics, scope and quality. • Achieved 98% satisfaction ratings by working with users to determine the optimal interface, functionality, look and feel of each application and its features. • Conducted quality assurance process before application features were delivered. • Author and delivered end-user training via classroom and webinars. • Troubleshoot and resolve software configuration, interface and technical issues escalated from users and the technical support team. • Provided post-implementation support via conference calls, email responses and visits to key departments. • Knowledge sets include: Full-cycle clinical and financial systems implementation methodologies and best practices. Mentoring, knowledge transfer, Project Planning, project scope, project team leader, EDI and SDLC. Registration, Scheduling and Claims billing systems Subject Matter Expertise. Show less



Eclipsys Solutions Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Ambulatory Implementation Consultant

  • Oct 2007 - Feb 2009

  Chicago, IL • Assessed client business needs, conducted and supported requirement gathering sessions • Performed and supported application build/configuration according to functional and technical specifications. • Provided classroom and one-on-one end-user training and activation support • Assisted in evaluating, testing and documenting new features while actively participating in the continuous development and improvement of specific areas of software programs. • Created functional… Show more • Assessed client business needs, conducted and supported requirement gathering sessions • Performed and supported application build/configuration according to functional and technical specifications. • Provided classroom and one-on-one end-user training and activation support • Assisted in evaluating, testing and documenting new features while actively participating in the continuous development and improvement of specific areas of software programs. • Created functional specifications, translated technical specifications, test scenarios and test scripts, etc. • Conduct quality assurance process before application features are delivered. • Provided go-live and post-implementation support onsite and via conference calls, email responses. • Troubleshoot and resolve software configuration and workflow issues escalated from users and internal team members. • Electronically documented all phases of the implementation, time-entry and travel expenses. • Knowledge sets include: Full-cycle clinical systems implementation methodologies and best practices. Knowledge transfer. ADT/Registration, Scheduling and Medical Claims billing processes, clinical workflows, outpatient patient workflows, Ambulatory practice systems and medical claims billing process and ambulatory practices Subject Matter Expertise. Show less



Allscripts

• United States
• Software Development
• 700 & Above Employee

• Implementation Specialist/Project Manager

  • Oct 2002 - Oct 2007

  Raleigh, North Carolina • Defined, maintained and enforced project standards and best practices to meet timelines and milestones for single and combo software implementations • Manage project budget, scope and time/resources • Documented workflows, provide policy & procedure analysis and recommendations; executed comprehensive training plan to achieve up to 90% system utilization by providers and staff • Lead multiple physician practice implementations consecutively for start-up to 20 providers (single and… Show more • Defined, maintained and enforced project standards and best practices to meet timelines and milestones for single and combo software implementations • Manage project budget, scope and time/resources • Documented workflows, provide policy & procedure analysis and recommendations; executed comprehensive training plan to achieve up to 90% system utilization by providers and staff • Lead multiple physician practice implementations consecutively for start-up to 20 providers (single and multiple locations) from kick-off to go-live. • Facilitated and documented meetings with internal and external project team members to kick-off and status project progress and successes. • Assign and monitor project resources schedules and travel for optimum project coverage & outcome. • Optimize end-user training by creating site specific learning tools and documentation. • and designed custom modifications • Develop project documentation (checklist, tip sheets and role specific manuals to support classroom training and go-lives • Maintained constant communication with project resources, throughout implementation until project transitioned to support team. • Consistently adhered to best practices for functionality and overall appearance while maintaining timely, thorough project documentation. • Electronically documented all phases of the implementation, time-entry and travel expenses. • Knowledge sets include: Full-cycle clinical and financial systems implementation methodologies and best practices. Mentoring, knowledge transfer. Registration, Scheduling and Medical Claims billing processes. Project Planning, project scope, project team leader, EDI and SDLC. Show less