Senior Executive, Operations

• Dec 2021 - Present

- Manage operations for a busy outpatient clinic serving an average of 300 patients per day. - Supervise a team of 40+ staff and guide them in troubleshooting and completing tasks to meet patient needs and maintain high levels of patient satisfaction. - Investigate and escalate patient complaints and feedback, working closely with colleagues across departments to ensure prompt resolution and prevent future issues. - Collaborate with colleagues across different departments to implement new services and streamline workflows, managing stakeholder expectations effectively. - Co-led a sub-committee of 6 to oversee logistics and operational matters for a successful public outreach event, with an attendance of over 2,000 participants. - Coordinated inputs from stakeholders across all departments to develop the institution’s annual Work Plan report, ensuring a successful presentation by the CEO to SingHealth Cluster. Show less

Healthcare Management Executive, Office of Strategy Management

• Jul 2018 - Nov 2021

- Support strategic management activities by developing and implementing strategy planning tools (Balanced Scorecard) across SingHealth - Work with internal and external stakeholders to ensure that deliverables are met in an efficient and timely manner - Prepare accurate and insightful dashboards and reports to improve performance for executive level reporting that supports informed decision making - Coordinated with institutions and domains across SingHealth to develop the Cluster’s annual Work Plan report presented to the Board of Directors - Provide secretariat support and ensure accurate documentation of notes of meeting during key leadership meetings Show less

HR Intern (Talent Management Team)

• May 2017 - Jul 2017

Administrative Assistant

• Apr 2014 - Jul 2014

Teaching Intern

• Jan 2014 - Mar 2014