Experience

Paul Davis Restoration of Omaha

• United States
• Construction
• 1 - 100 Employee

• Mitigation Manager

  • Jan 2019 - Present

• Project Coordinator

  • Apr 2018 - Present



Airgroup Omaha

• Logistics Operations Manager

  • Sep 2014 - Mar 2018

  • Coordinate the bid process for new projects by working with the business owner and projects team in designing a strategy, pricing, proposal creation, presentation and award. • Coordinate the execution and follow-through for all newly awarded business. Monitor, evaluate and make appropriate adjustments as needed to keep the project on track. Provide continual account management through-out the contract. • Responsible for recruiting, hiring, training, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. • Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans, resolving problems, identifying trends, and implementing change. • Manage and lead the logistics team in strategizing for continued improvements that enhances service while keeping costs to a minimum. • Establish clearly defined policies and procedures for the safety of the drivers and the safe distribution of all freight. • Ensure drivers and equipment are compliant with Department of Transportation rules and regulations. • Work with terminal managers, drivers, and dock workers in order to identify inefficiencies and devise plans for more efficient and cost effective operations. • Investigate accidents, injuries, and other serious incidents in order to determine the root cause and prevent future incidents from occurring. • Meets financial objectives by forecasting requirements, scheduling expenditures, analyzing variances, completing audits, and initiating corrective actions. • Responsible for weekly invoices of clients, reviewing and approving vendor invoices, and following up with customers on overdue invoices. Show less



Ideal Images

• Director Of Operations

  • May 2004 - Aug 2014

  • Manage a team of customer service associates and account managers and oversee 20+ corporate store websites (Mutual of Omaha, MidAmerican Energy, Home Instead Senior Care, Godfathers Pizza, Woodmen of the World, The Maids, etc.) • Work with developers to create functional requirement specifications tailored to the needs of the client. • Coordinate project timelines and implement timely, cost-effective solutions. • Work closely with the clients, developers, and staff to implement, test and deploy system functionality and enhancements designed specific for the client. • Create, manage and update product data, inventory and customer information in the database for all corporate stores. • Communicate with all departments to ensure accurate delivery times of orders, inventory, and system maintenance. • Work with vendors to provide the client with the highest quality products while keeping within their budget. • Extract and compile product and customer data for analysis and routine customer reports. • Prepare procedural and training documentation on current and new system processes and enhancements. • Train and assists Customer Service Associates and Account Managers in daily responsibilities including order processing, product quotes, custom print design, researching and resolving customer problems. • Interview and hire Customer Service Associates and Account Managers. Show less



InfoUSA

• Omaha, Nebraska

• Technical Support Specialist

  • Jun 2003 - Apr 2004

  • Provided first-level technical support to customers over the telephone and through e-mail correspondences. • Diagnosed and resolve network, hardware and software-related issues involving infoUSA software. • Assisted customers of varying levels of technical proficiency with data importing, data manipulation, infoUSA software installations, etc. • Conducted quality assurance beta-testing of new InfoUSA software releases. • Gained proficient knowledge in troubleshooting hardware and software issues in Windows 98SE/NT/ME/2000/XP, Microsoft Internet Explorer, Netscape Navigator, Microsoft Office 97, 2000, and 2002 environments. • Acquired strong analytical and problem solving skills. Show less



Pegasus Solutions/Utell International

• Omaha, NE

• Data Distribution Services Analyst

  • May 1997 - May 2003

  • Analyzed production defects and implemented new ideas to improve quality and ensure system accuracy. • Tested and implemented new products and releases to the Central Reservations System (CRS), Global Distribution Systems (GDS), and Internet websites. • Worked closely with customers during implementation of new products and provided assistance when problems occurred. • Acquired the ability to navigate through the Unix Operating System to identify and resolve problems. • Provided ongoing support via the telephone and e-mail, utilizing communication skills to quickly identify, troubleshoot and resolve problems. • Monitored system performance to detect abnormalities in electronic booking processes. Show less



Utell International

• Omaha, NE

• Airline Supervisor

  • Nov 1986 - Jun 1991

  • Identified and resolved customer problems. • Trained staff in effective use of multiple GDS system databases. • Developed staff plans and work schedules. • Assisted manager in interviewing and hiring of new employees. • Conducted yearly performance reviews of staff. • Identified and resolved customer problems. • Trained staff in effective use of multiple GDS system databases. • Developed staff plans and work schedules. • Assisted manager in interviewing and hiring of new employees. • Conducted yearly performance reviews of staff.