Experience

Macro Kiosk Berhad

• Malaysia
• Telecommunications
• 1 - 100 Employee

• Senior Client Service Executive

  • Nov 2015 - Present

  A) Pre Sales1. Attend prospect enquiries thru calls/e-mail2.To prepare sales documentations such as DO/quotations for banks on monthly basic.3. Assist on sales forms such as test account request formB) Post Sales -1. To support ( send on behalf ) for bank's clients campaigns or broadcast activities.2. To handle invoice submission via online system such as MayBank e-proc/ RHB portal. 3. To support and generate clients' reporting log requests on daily/weekly, adhoc and special request basis.4. To prepare telco breakdown report (by campaigns) as per special request from client to credit control team for billing purpose.5. To support on 3rd party invoicing and follow up with clients letter agreement and pass to Corporate Affair for sign off and posting.C) Handle and resolve client services matters to corporate's account managersClient complaints/ requests on SOB issues, reporting logs,invoice and billingD) AdministrationManage documentation and filling client database once Credit Control has complete the procedures.



Credit Bureau Malaysia

• Data Integrity Executive

  • Aug 2014 - Oct 2015

  -To ensure the consent process (for Non-FI subscriber) is adhered all the times. As such, DI executive is to request the consent letter/application form (with consent clauses) from subscribers in order to confirm that consent has been obtained and signed by data subject prior to extracting credit report. -To request/monitor the submission of Compliance & Surveillance Report Extraction by FI subscribers to ensure compliance of subscribers to the consent requirements in such that, the monthly audit of consent copy is obtained by respective FI. -To verify and ensure the letter of consent comprised of consent clauses which are in compliance to the CRA Act. -To identify/analyze data integrity issues related to credit report and liase/verify with members/customer service/IT and respective data sources/owners (eg. SSM & CCRIS), as well as to perform follow-up on data rectification (if any). -To upload/monitor the non-bank trade data submission from subscribers on monthly/quarterly/ad-hoc basis; and also to perform data cleansing (if necessary) for integrity and good quality of data in such that, the information of data subject is correctly matched and displayed in credit report.-Responsible to liase with other departments for master compilation of any updates or new enhancements/procedures to the existing Operations guidelines/Standard Operating Procedures (SOP)/System Guides/related forms on a quarterly basis. The final outcome is to be reported to Operations Manager for approval.-Responsible for bulk extraction of customized credit report for bureau members that included FI/CIM (Credit Information Member) within a promised timeframe. -Exposed to the XML files in related to the credit reports.-Any other tasks assigned by management.



Regina Development Sdn Bhd.

• Trainee

  • Oct 2013 - Dec 2013

  Assist sales admin department in checking the sales and purchase agreement, loan documents for booked and sold units.-Assist sales admin to generate progressive billing(s).-Assist sales admin to follow up & liaise with purchasers, solicitors and financiers for legal documents/ or loan disbursement.-Assist Finance & Account Executive in bank reconciliation. Assist sales admin department in checking the sales and purchase agreement, loan documents for booked and sold units.-Assist sales admin to generate progressive billing(s).-Assist sales admin to follow up & liaise with purchasers, solicitors and financiers for legal documents/ or loan disbursement.-Assist Finance & Account Executive in bank reconciliation.