Experience

Spoor & Fisher

• South Africa
• Law Practice
• 200 - 300 Employee

• Names Database and FICA Administrator

  • Jun 2018 - Present

  Primary responsibilities:Strict maintenance of Names databaseMonitoring shared mailbox Responding to Names requests and queries Opening new creditor entries Opening of applicant name entries Opening of new instructor entries Adding of attention names to instructor entries Correcting name entries Creating new joiner entries Updating leavers details on names database Reviewing spylist and addressing with users Reviewing client’s standing instructions and updating the Names database Reviewing client’s names-related enquiries and routing to the correct department/PHM Consolidating multiple name entries Filing correspondence on DMS / physical files with any SI and names-related queries Providing training to staff on Names database and maintenance of Name dept training manual Any other ad hoc duties relating to Names database Opening FICA cases and checking compliance Sending letter of engagements and FICA forms to new clients Sending FICA forms to all clients who are not yet FICA compliant Monitoring FICA shared mailbox and responding to requests and queries Updating the FICA case for debtors Ensuring that the correct FICA documentation is provided Requesting outstanding FICA forms from client, sending reminders Updating FICA case with clients FICA compliance Assisting the accounts departments with FICA queries Assisting staff with FICA non-compliant matters Providing FICA training to new joiners and maintenance of the FICA dept training manual Attending to any requests from FICA Compliance Officer Testing Inprotech Names and FICA rules and sql reportsBack-up dutiesGlobal Case updates for names-related changes on Case Pulling P2 forms from the CIPC database to check status Adding of attention names and client references to Case Show less

• Names Database and FICA Administrator

  • Jun 2018 - Present



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Conference Centre Lead

  • Mar 2016 - Jan 2018

  Managing the maintenance of the buildingHandling of complaintsPeople management (2 staff members)Function co-ordinatingHostessingQuotes and InvoicingMonthly reporting on events and training held at the Conference CentreGeneral enquiries regarding the Conference Centre

• Support Administrator / QA Team Leader

  • May 2006 - Mar 2016

  Recruitment – Interviews, workshops, Telephone reports – Checking of Support staff individual telephone reports and the administration thereofOvertime – Collating overtime and travel re-imbursements of all Support staff, submitting to manager for approvalHR related duties – Drawing up contracts, service obligationsFilingMinute takingQA – Coaching of calls taken by Support staff to ensure effective and efficient service is providedPeople Management (3 staff members)Arranging of team buildings and Support year end functionsCustomer Care – Calling clients to follow up on queries and service receivedCreating and updating of Support Policy and Procedure documents Show less

• Receptionist

  • Jul 2002 - May 2006

  ReceptionSwitchboardClient queries and liaisonOperations



South African National Parks (SANParks)

• South Africa
• Leisure, Travel & Tourism
• 700 & Above Employee

• Financial Assistant

  • Mar 2001 - Jul 2002

  Reconciling accounts Reconciling daily figures Capturing of daily statistics Taking in all methods of payment Relief at call centre Client queries and liaison Reconciling accounts Reconciling daily figures Capturing of daily statistics Taking in all methods of payment Relief at call centre Client queries and liaison