Janice Maala

Planning & Optimization Supervisor at CAFU
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
United Arab Emirates, AE

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Operations 101 on Safety, Customer Experience and Logistics Operations
    Noon Express
    Jan, 2017
    - Nov, 2024
  • CPR, AED and BAsic First Aid
    American Safety & Health Institute
    Dec, 2016
    - Nov, 2024

Experience

  • CAFU
    • United Arab Emirates
    • Technology, Information and Internet
    • 400 - 500 Employee
    • Planning & Optimization Supervisor
      • Apr 2019 - Present

      • Responsible for ensuring all assets (Drivers and Trucks) are used to maximum productivity.• Overseeing the truck scheduling and optimization.• Liaises with own staff to develop an efficient plan to minimize Non-Productive Time (NPT) and safely maximize the efficiency of all resources.• Co-ordinate with Maintenance department regarding the new truck’s status for planning/zone allocation.• Co-ordinate with HR department in manpower planning.• Ensures daily dispatch plan will be completed on daily basis and will be sent to the Control Center on time, monitor daily operating schedules and adjust accordingly to ensure adequate working levels that support operational demands and business objectives.• Ensuring that all SOP in Salesforce will be reviewed and approved and B2B deal has robust SOP considering all HSSEQMS requirements.• Supporting Operations in licensing/permits/passes for Pilots & Trucks to complete upon deals.• Ensures all trucks in dashboard accurately reflect the scheduled and B2B deal times.• Ensures all issues and requests from different departments are actioned. Manages customer’s dispute. Show less

    • Fleet Supervisor
      • Dec 2018 - Apr 2019

      • Oversees day to day operation and depot daily activities.• Manage the pool of drivers, assign tasks to them and follow up on completion, quality etc.• Liaise with logistics team to efficiently manage the Diesel and petrol loading plan for Cafu trucks and maintain inventory report.• Resolve problems concerning operations or customer’s issues• Manage customer service escalations through Zendesk and interface with driver if necessary.• Coaching drivers to improve performance, conducting performance evaluations and administering corrective action if needed.• Acts as focal point for all Fleet Supervisor actions/suggestions/issues for the Head of Operations.• Creating the rota for fleet supervisors• Executing B2B deals which are outside of the App.• Coordinate the investigation of accidents, injuries, or unsafe conditions through the application of company safety standards. Show less

  • noon
    • Saudi Arabia
    • Retail
    • 700 & Above Employee
    • Operations Executive
      • Nov 2016 - Aug 2017

       Centrally handling the Dispatch system – Monitoring Pick-ups & Deliveries as per schedule.  Systemically manages & guide a team of delivery & pick up associates and/or drivers  Manages associate on-road productivity, ensuring associates meet the customer’s expectation.  Ensures associates report & end shift on time.  Supports training to associates on mobile app & on road processes  Provides real time support to associates on road.  Use the Ticket system (JIRA) to report any exceptions in operations, safety & Security.  Follow up and solve process-related area issues as required.  Ensures delivery associates meet the customer experience standards.  Ensures drivers arrive on time and are aware of the delivery practices.  Ensures delivery associates are meeting customer requirements and stepping an extra mile to enhance the experience.  Being innovative to provide solutions on areas of improvement.  Develop an effective logistics and warehousing process to smooth-en out processes.  Exception Handling – Urgent request, Redirect, Stop and return requests etc.  Ensuring systemic reconciliation of all packages end of day.  Follow contingency plans.  Daily Communication & interaction with associates / Sort center / Customer Service.  Perform and support daily management of department duties.  Carry out duties in accordance with trained Standard Operating Procedures.  Supervise the operations of "Shop, Drop & Deliver" at The Dubai Mall. Show less

  • Atlantic Maritime Group FZE
    • Admin / Transport Supervisor
      • Sep 2009 - Nov 2016

      Administration Duties •Managed AMG’s fleet requirements in terms of transport for all divisions of the Group •Managing the daily roster of all the companies drivers to ensure adequate scheduling and personnel to cover all transport requirements •Training junior staff and overseeing their progress •Monitoring of Hamriyah gate pass for employees and preparing of required documents. •Processing and Ticketing for all international travel for the group. Transport Duties •Daily planning with the supervisors and department heads for both the ship repair and ship owning divisions of AMG to confirm and arrange transport for: - The distribution and collection of all workers to the contract sites throughout the UAE - Distribution and collection of all equipment required for the daily running of the groups vessel and ship repair operation. •Receiving and processing all Transport requests, schedules driver assignments and dispatching 0f drivers & vehicles. •Issuance of vehicle keys & maintaining key log book. •Prepares driver’s overtime. •Preparing of monthly report of usage on petrol, salik, transport activities, mileage, insurance & all expenses. •Updates the vehicle preventive maintenance schedule (5,000 km service for the vehicles). •Making of inquiries, taking quotations & preparing of LPO for approval on services, repair & all vehicle expenses. Arranging payment from accounts dept. •Arranging of insurance, registration card renewal & vehicle passing. •Reporting any accident & handling insurance claim, police report & communication with insurer & service workshop. •Monitoring of Salik for the vehicles and recharge the account if needed. Monitoring of traffic fines. •Making appointment for vehicle services & repair, follow up on quotation & service. •Maintaining all services record & vehicle files. Maintaining list of services workshop, contact details, type of services. •Inspects vehicles for damage and compliance with safety standards. Show less

  • Solanki Group of Companies
    • Receptionist cum Secretary
      • Dec 2006 - Nov 2008

      • Handling all incoming telephone calls and transferring to the concerned staffs. • Maintain records of all incoming invoices. • Handling all incoming & outgoing faxes and maintain records at the same. • Act as a front desk, perform “meet & greet services and directing them to concerned department. • Handled office tasks such as file management and documentation. • Assisting the General Manager. • Taking dictations and preparing correspondences. • Preparing of reports such as daily, weekly and monthly report and other reports for sites. • Purchase of new office supplies. • Making of inquiries and coordinate with the suppliers. • Coordinate with the site offices for some required documents and updates. Show less

Education

  • Information Industrial Institute of Technology
    Office Management Technology
    2000 - 2002

Community

You need to have a working account to view this content. Click here to join now