Experience

University of Arizona

• United States
• Higher Education
• 700 & Above Employee

• Financial Service Specialist, Senior

  • Mar 2022 - Present

  Performs the student financial account collections activities for the University of Arizona. Reviews and troubleshoots student accounts, analyze data, and invoice third party sponsors. Assists with providing excellent customer service for university departments and student/parents. • Collect on aging student accounts. Offer, process, and track payment agreements. • Create itemized statements upon request. • Provide excellent customer service by responding to high volume of emails, phone calls, and IM's sent to Bursar's Office from students, parents, sponsors, and various University departments. • Submit invoices for payments to third party sponsors which includes emplovers and various branches of military. • Daily correspondence with third party sponsors. • Reconciling third party payments. • Send accounts to outside collection agencies as appropriate. • Track accounts at collection agencies and recall/transfer accounts when necessary. • Post pavments received from collection agencies. • Process various documents and requests such as qualified tuition reductions, withholding tax and insufficient fund checks. • Assist with placing and releasing student registration and payment holds. • Ability to maintain a high level of accuracy, professionalism, integrity, and customer service focus. • Strong written and verbal communication skills. • Ability to take initiative, work independently, collaboratively, and thrive in a fast-paced environment. • Strong analytical and critical thinking skills to review work and proactively act on error resolution. • Flexibility to deal with change and complex situations. • Skill in exercising good judgment and discretion when working with sensitive information and situations. • Strong accounting/bookkeeping background. • Proficient in Outlook and Excel. Show less



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Cashier

  • May 2008 - Feb 2022

  Ensure each customer receives outstanding service by providing a friendly and efficient environment. • Respond to customer queries. Provide information in an exact and customer friendly way, ensuring customer retention and return business, which drives revenue and improves corporate image. • In current position asked by management to learn and perform cash office responsibilities which includes settling tills and safe, data entry, reporting, and creating deposits within corporate time constraints. • Earned top five percent in fundraising campaigns, exceeding management expectations which resulted in thousands of dollars being raised. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Payment Operations Specialist

  • Feb 2000 - Jun 2021

  Analyzed and interpreted individual, small business and corporate accounts to resolve disputes, ensured funds were applied to correct accounts, identified bank errors, and requested refunds to avoid suspension or disconnection of service and increase customer retention. • Considered a subject matter expert. Revised multiple methods and procedures for payment operations, which provided cross-functional training to other team members. • Led cross-training and new hire training in collections, payment research and disputes, providing a seamless and cohesive workload when team members were out of office. -Collected funds on thousands of balance due accounts, performed research on payments and resolved collection escalations, assisting with company’s profitability and bottom line. • Main contributor in reducing 8000 credit card charge backs and $5M in collectible debt. • Top 25% team performer from 2003 to 2021 for disputes closed, quality performance, attendance, and customer satisfaction. • Achieved numerous verbal and written nominations and awards throughout years of service for customer service satisfaction, professionalism, timeliness, accuracy, going over and above duties, assisting other job functions and being detail oriented. • Provided exceptional customer service to internal and external stakeholders through written and verbal communications ensuring each customer had a pleasant experience and promoting return business. Show less