Janice (Jay) Turber

Front Desk Receptionist at Animal Hospital Of Walnut
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Contact Information
us****@****om
(386) 825-5501
Location
West Covina, California, United States, US
Skills

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Credentials

  • Fear Free certified
    Covina Animal Hospital

Experience

  • Animal Hospital Of Walnut
    • United States
    • Veterinary Services
    • 1 - 100 Employee
    • Front Desk Receptionist
      • Oct 2022 - Present
  • Covina Animal Hospital
    • United States
    • Veterinary Services
    • 1 - 100 Employee
    • Customer Service Specialist
      • Oct 2018 - Oct 2022
  • Monoprice
    • United States
    • Computers and Electronics Manufacturing
    • 100 - 200 Employee
    • Quality Assurance Analyst
      • Jul 2017 - Jan 2018

      Introduced processes and procedures for a structured and organized customer service department. Created and performed phone & email audits as well as QA training power points. Reported weekly & monthly on individual and department QA scores, performances and trends. Introduced processes and procedures for a structured and organized customer service department. Created and performed phone & email audits as well as QA training power points. Reported weekly & monthly on individual and department QA scores, performances and trends.

  • National General Insurance
    • Accounting
    • Call Center Supervisor
      • Oct 2012 - May 2017

      Enforced company guidelines, policies and procedures. Offered support and assistance to both CSR's and customers. Reviewed daily productivity, service levels and availability reports to assure KIP's were met or exceeded. Monitored and coached each CSR and met monthly to review progress or areas of improvement. Interviews prospective employees. Data entry, problem solving and troubleshooting . Enforced company guidelines, policies and procedures. Offered support and assistance to both CSR's and customers. Reviewed daily productivity, service levels and availability reports to assure KIP's were met or exceeded. Monitored and coached each CSR and met monthly to review progress or areas of improvement. Interviews prospective employees. Data entry, problem solving and troubleshooting .

  • Home Depot Distribution Ctr
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 300 - 400 Employee
    • Warehouse Associate
      • Oct 2010 - Oct 2012

      Inbound merchandise sorting and receiving. Team building. Working under extreme pressure and time lines. Customer service. Inbound merchandise sorting and receiving. Team building. Working under extreme pressure and time lines. Customer service.

  • Louisville Slugger
    • United States
    • 1 - 100 Employee
    • Temporary
      • Jun 2009 - Oct 2010

      I work special projects with the engineering department testing equipment for unsafe lead levels. I work special projects with the engineering department testing equipment for unsafe lead levels.

  • WILD ON WHEELS INC.
    • United States
    • Co-Owner
      • Nov 2002 - Sep 2008

      Front office, customer service, marketing and sales. Orders and imports. Trade shows, product testing. Distribution, parts and supplies. Front office, customer service, marketing and sales. Orders and imports. Trade shows, product testing. Distribution, parts and supplies.

Education

  • UEI College
    Medical billing & coding, Medical Office Management/Administration
    2008 - 2009
  • North West Vocational College
    Medical Assisting, Medical/Clinical Assistant
    1987 - 1988
  • South Hills High School
    Graduated, General Studies
    1979 - 1982

Community

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