Experience

Trust Payments

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Senior Audit and Remediation Analyst

  • Aug 2022 - Present

  Birkirkara, Malta



RS2

• Malta
• Financial Services
• 100 - 200 Employee

• Card Scheme (Visa + Diners) Product Owner

  • Jan 2022 - Jul 2022

  Malta

• Senior Card Scheme Compliance Analyst

  • Apr 2021 - Dec 2021

  Malta ▪ Plan the delivery dates of the different aspects of the card scheme changes carried out in April and October. This includes assessment documents, presentation meetings with different client teams, development, testing and delivery ▪ Analyse scheme publications from Visa, MasterCard and Diners and other minor schemes ▪ Attend scheme webinars ▪ Create pages on Confluence for each article published to be able to create the RS2 Documentation for the scheme ▪ Analyse, discuss… Show more ▪ Plan the delivery dates of the different aspects of the card scheme changes carried out in April and October. This includes assessment documents, presentation meetings with different client teams, development, testing and delivery ▪ Analyse scheme publications from Visa, MasterCard and Diners and other minor schemes ▪ Attend scheme webinars ▪ Create pages on Confluence for each article published to be able to create the RS2 Documentation for the scheme ▪ Analyse, discuss and agree (along with the technical resource) the impact of articles on the system and determine if changes are mandated or optional from RS2’s system perspective ▪ Create high level test cases to help client teams in their testing ▪ Track/ manage the issues raised by the different teams while testing and make sure these are resolved in a timely manner ▪ Responsible of keeping up to date the repository of schemes documentation (such as bulletins and manuals) on Confluence ▪ Point of reference to the other teams in the company in relation to any scheme changes ▪ Liaise directly with the schemes Visa, MasterCard and Diners via email

• Senior Business System Analyst

  • Jan 2018 - Apr 2021

  Malta

• Business Systems Analyst

  • Nov 2015 - Dec 2017



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Officer - Cards Systems

  • Apr 2014 - Oct 2015

  Malta ▪ Responsible for retrieving, analysing and take action on card schemes bulletins ▪ Preparation and coordination of testing areas and PCs ▪ Preparation of test cases ▪ Testing of the system changes ▪ Liaise with card schemes on issues clarification and Test Cases ▪ Liaise with our software provider and HSBC IT department for all issues that arise ▪ Query databases using SQL ▪ Providing support in issues found in both test areas and live systems ▪ Handle and manage the… Show more ▪ Responsible for retrieving, analysing and take action on card schemes bulletins ▪ Preparation and coordination of testing areas and PCs ▪ Preparation of test cases ▪ Testing of the system changes ▪ Liaise with card schemes on issues clarification and Test Cases ▪ Liaise with our software provider and HSBC IT department for all issues that arise ▪ Query databases using SQL ▪ Providing support in issues found in both test areas and live systems ▪ Handle and manage the card schemes online users accounts ▪ Carry out monthly and quarterly user reviews

• Remediation Team Leader

  • Jan 2014 - Mar 2014

  Malta ▪ Supervise my team’s day to day work and make sure that it is up to the required standards ▪ Update a log sheet reporting the risk level of the documents found in the customer data file ▪ Assist colleagues whenever required during the day to day operations ▪ Responsible for the vault and secure areas of the building ▪ Keep track of the files being taken out of the vault and check that they are returned at the end of each day ▪ Hold one-to-one meetings with the team members… Show more ▪ Supervise my team’s day to day work and make sure that it is up to the required standards ▪ Update a log sheet reporting the risk level of the documents found in the customer data file ▪ Assist colleagues whenever required during the day to day operations ▪ Responsible for the vault and secure areas of the building ▪ Keep track of the files being taken out of the vault and check that they are returned at the end of each day ▪ Hold one-to-one meetings with the team members, discussing their overall performance

• Remediation Analyst

  • Sep 2013 - Dec 2013

  Malta ▪ Handling of sensitive data such as business customers files ▪ Carry out due diligence on international banking corporations customer ▪ Identify if a client has connections with high risk countries and determine whether s/he is of a special category ▪ Check if the customer data in file is verified according to the Banks’ standards ▪ Draw organisation charts to identify Ultimate Beneficial Owners, Directors and Signatories ▪ Keeping track of the data in an excel sheet



Grand Hotel Excelsior Malta

• Malta
• Hospitality
• 1 - 100 Employee

• Food & Beverage Server

  • May 2009 - Dec 2013

  Valletta Malta ▪ Greet guests, present menus, inform of any specials, make recommendations and answer questions regarding food and beverage items. ▪ Take food and beverage orders and relay to kitchen and bar staff in a timely fashion ▪ Up-sell wine and beverage items to complement food selections ▪ Serve all food and beverage orders efficiently using proper techniques ▪ Ensure guest satisfaction and report any problems or concerns to supervisor