Experience

PeopleMakeUS

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Content Designer (Contract at Intuit)

  • Sep 2022 - Present



Catalyst Youth Network

• United States
• Individual and Family Services
• 1 - 100 Employee

• Social Media Director

  • May 2022 - Present

  • Develops web content strategy across social media platforms and other comms channels (newsletter, org website, etc.). • Cooperates on various content projects (concept, research, copywriting, design, and editing). • Assesses effectiveness of public-facing content using site analytics, community feedback, and completion of stakeholder goals. • Applies insight from existing discourse to pinpoint opportunities for improving the content. • Assists student interns with market research and social media strategy for 3rd party partners/clients. Show less



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Content Writer (Contract at Google)

  • May 2019 - Sep 2022

  • Wrote and implemented content and strategy for Google hardware products and mobile apps, including support articles, widgets, video scripts, AI assistant, and internal documentation. • Developed task flow and user flow charts for interactive web content. • Implemented voiced, on-display, in-app interactions and responses for an AI assistant. • Performed A/B tests for live article content. • Interpreted findings from usability studies and user query data to improve existing content. • Collaborated with teams across engineering, UX, marketing, and social media teams to deliver user-facing content. • Aligned written content with SEO best practices. • Utilized internal content editing and bug resolution programs. • Configured and navigates products for testing and troubleshooting. • Offered in-depth knowledge about products as well as the organization of internal information databases. Show less



UCSC Learning Support Services

• Peer Mentor

  • Mar 2017 - Jun 2018

  • Provided personal and academic support to students through one-on-one discussions.• Helped each student navigate resources regarding academics, mental health, housing, and finances.• Offered personal experience and advice for succeeding in interdisciplinary majors.

• Small Group Tutor

  • Jan 2017 - Mar 2017

  • Incorporated new learning strategies to develop weekly lesson plans based on course material.• Assessed student progress and adjusted lessons accordingly.• Facilitated activities and discussions in-session.• Reflected on student progress with coworkers and training peers in a presentation-style setting.



Castlemont High School

• United States
• 1 - 100 Employee

• Research Mentor

  • Sep 2016 - Jun 2017

  • Guided high school seniors through their Youth Participatory Action Research (YPAR) projects. • Incorporated lessons to help students assess empirical documents. • Introduced strategies and tools for research that students can use beyond the project. • Helped students find their voice during presentations. • Guided high school seniors through their Youth Participatory Action Research (YPAR) projects. • Incorporated lessons to help students assess empirical documents. • Introduced strategies and tools for research that students can use beyond the project. • Helped students find their voice during presentations.



Brown Sugar Kitchen

• United States
• Restaurants
• 1 - 100 Employee

• Busser

  • Jun 2016 - Aug 2016

  • Served food and beverages to customers. • Cleaned and set up restaurant tables and bar. • Greeted and seated customers. • Assisted in restaurant cleaning during and after open hours. • Served food and beverages to customers. • Cleaned and set up restaurant tables and bar. • Greeted and seated customers. • Assisted in restaurant cleaning during and after open hours.



Oakland Voices

• Oakland, CA

• Journalist

  • Jun 2014 - Apr 2015

  • Wrote opinion editorials about Oakland community and culture. • Collaborated with a community of writers. • Developed working relationships with journalists, photographers, and organization leaders. • Wrote opinion editorials about Oakland community and culture. • Collaborated with a community of writers. • Developed working relationships with journalists, photographers, and organization leaders.



Lotus Bloom's "Room To Bloom" Family Playgroup

• Oakland, CA

• Research Intern

  • Dec 2013 - Jun 2014

  • Conducted a transformative research project on low-income families and childhood outcomes. • Conducted interviews with parents/caregivers/legal guardians in the program. • Collected qualitative data on my experiences interacting with the families in the program. • Distributed and analyzed parent surveys. • Presented the gathered information to a board of community members. • Conducted a transformative research project on low-income families and childhood outcomes. • Conducted interviews with parents/caregivers/legal guardians in the program. • Collected qualitative data on my experiences interacting with the families in the program. • Distributed and analyzed parent surveys. • Presented the gathered information to a board of community members.



Castlemont High School

• United States
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2013 - Jun 2014

  • Organized student attendance and disciplinary records. • Collaborated with Vice Principal and office co-workers to ensure effective communication and strategy. • Corresponded with teachers and faculty across campus. • Provided customer service. • Organized student attendance and disciplinary records. • Collaborated with Vice Principal and office co-workers to ensure effective communication and strategy. • Corresponded with teachers and faculty across campus. • Provided customer service.



Brook Buckman Gardens

• El Sobrante, CA

• Administrative Assistant

  • Jun 2012 - Aug 2012

  • Improved the organization of paper files and other office materials. • Computed and prepared client invoices for mailing. • Supported the business website design process. • Completed miscellaneous errands. • Provided customer service. • Improved the organization of paper files and other office materials. • Computed and prepared client invoices for mailing. • Supported the business website design process. • Completed miscellaneous errands. • Provided customer service.