Experience

Balfour Beatty Homes
• United Kingdom
• Construction
• 1 - 100 Employee
• Customer Care Coordinator

  • Sep 2022 - Present

Bellway
• United States
• Manufacturing
• 1 - 100 Employee
• Customer care administrator

  • Jan 2021 - Sep 2022


Contract Supplies (White Goods) Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Customer Service Administrator

  • Jul 2018 - Jan 2021

  • Advise on after-care on a range of kitchen appliances,investigating the damages and deciding whether the company is at fault and decide if the revisit should be chargeable or non-chargeable • Ordering and tracking the delivery of spare parts for the appliances • Liaise with site managers, engineers, fitters, home owners, Builders and Manufacturers • Build and maintain relationship with builders, Taylor Wimpey, Bloor Homes, Bellway Homes, Bovis Homes and Hill Partnership • Respond to a large volume of emails and telephone calls quickly and efficiently, within the time frame expected (48 hours) • Arrange repairs with builders and home owners and keeping them updated on any changes, whilst liaising with scheduling • Log and update reports • Work within deadlines taking into account sites CML’s and HQI’s • Liaise with manufacturers i.e. Electrolux, Hotpoint, Bosch on behalf of customers and builders regarding repairs • Dealing with complaints and problem solving, to maintain important client relationships Show less



Prospect Housing Limited

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Support Worker

  • Feb 2018 - Jul 2018

  • Assist and support residents in all key areas. e.g. health, leisure, budgeting, personal safety, community involvement,training, education and employment with the aim of increasing their independence. • Support residents to access and engage with the community services • Manage caseloads effectively • Produce in discussion with residents, personalised initial needs assessments, risk assessment/ management plan. • Record all support sessions on the approved paperwork • Ensure that appropriate, accurate and up to date records are kept in respect of the residents, including support notes and contact sheets with signatures of both staff and residents. • Monitor and review risk management and support plans on a quarterly basis making recommendations as appropriate. • Alert line manager to potentially serious residents issues including safeguarding alerts, complaints and incidents. • Assist residents to fulfil their responsibilities within the licence agreement, as far as possible by advising/liaising with the landlords and ensuring the residents dignity is respected. • Facilitate the participation of residents in decision making about themselves and the running of their home. • Assist residents to prepare for independent living. • Working with external agencies regarding residents to improve the residents journey e.g. St Basils Youth Hub, Probation Services, Midland Heart, Drugs and Alcohols abuse agencies and Mental Health Teams. Show less



USN UK - Ultimate Sports Nutrition

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2016 - Feb 2018

  USN UK Ltd- Order Processing/ Customer Service Assistant/Receptionist Processing orders for Amazon, DW Sports USN Athletes, Staff and Sponsors on Sage Take payments for orders via card machine Deal with online customers queries via email and telephone Liaise with the warehouse regarding orders Refund customers’ orders where we are out stock (paypal, Sage pay, and Amazon pay), or make calls to advise if they would prefer a different product Track customers’ orders and delivery via Hermes, DPD and CCL system Preparing paper work for the warehouse on orders being collected (routing request and labels) Deliver a friendly, efficient customer service to both internal and external parties by answering incoming calls Manning the reception desk and supporting with other administration-related duties Meeting and greeting visitors Telephone duties First point of contact for any queries both by telephone and email as well as screening incoming calls for the company Accurately record information and pass to relevant departments Maintaining records and issuing passes to those visiting the site Review and update on a regular basis the staff contact and telephone extension lists Assist in keeping the reception area clean and tidy, always Managing and distributing the incoming/outgoing post and deliveries Maintaining meeting rooms booking and preparation for meetings including refreshments and lunches, as required Maintaining supplies of company amenities – catering, stationery as well as ensuring accurate records kept and checked against invoices Arranging courier as and when required. Arranging taxis, travel bookings (flights, airport parking and hire cars) and hotel reservations in conjunction with external companies as well as ensuring accurate records are kept, to check against monthly invoices. Show less



Catalyst Housing Limited

• United Kingdom
• Construction
• 300 - 400 Employee

• Maintenance Administrator

  • Mar 2010 - Jul 2016

  • Priorities work load, make appointments and liaise with contractors as necessary to facilitate the completion of the repairs• Raise specialist contractor maintenance orders and liaise with contractors as appropriate• Arrange gas inspection appointment with tenants and contractor• Coordinate overdue gas letters to tenants• Ensure gas inspections are up to date• Process invoices• Carry out monthly telephone surveys• Maintain and coordinate filling system for maintenance• Collate from contractors details of all completed works; to enter completion dates and other data onto the system to assist in monitoring of contractors performance• Maintain records of all Aids & Adaption works for disabled persons up-dating files as necessary• Book appointments Show less

• Community Centre Administrator/Receptionist

  • Oct 2006 - Mar 2010

  • Presenting a professional and friendly first impression of the company to all visitors and clients• Providing Administrative support to the Centre Manager and the service users.• Answering calls promptly and politely.• Organising stationery orders and liaising with suppliers to meet business requests• Key holder of the premises• Show Customers around the facility.• Organise the premises for hiring• At present there is no Centre Manager, so all the day to day responsibilities of running the center has been left down to me.• Supervise the work of staff that support the running of community centre including the caretaker, cleaners and volunteers• To provide customer feedback on use of the facility• Be at the forefront when functions are taking place, to make sure it runs smoothly.• Insure all repairs, are carried out. Show less