Client Services Coordinator

• Apr 2023 - Present

Team Lead / Credit Manager 2

• Feb 2006 - Jan 2023

• Minimizes Bank's credit risk and supports profitability of Home Loan Business by practicing due diligence and investigation of information • Ensure efficiency and quality of credit underwriting process. • Maintains sound credit portfolio quality by properly screening and evaluating loan applications and renders appropriate credit decision on all processed applications in accordance with the approved policies and procedures, within acceptable turnaround time. • Prepares financial and bank statement analysis. • Provides approval for exceptions according to established policy and standards. • Provide technical expertise, credit risk coaching and training newly hired Credit Officers, Analysts and Investigators. • Formulates process improvements based on emerging trends and developments. • Conducts regular internal meetings with team members to discuss issues and policy updates. • Ensures that team members are performing their duties and discharging their responsibilities in an efficient and professional manner by constantly reviewing performance and give coaching and direction for improvement. • Performs team (staff / officers) Performance Review. • Interacts with different units when necessary, to support business objectives. • Attends required internal and external meetings (regular, periodic or adhoc). • Supports a positive work environment, teamwork and collaboration among the members, and ensure timely communication and providing solution to issues and concerns. • Performs other administrative functions such as, but not limited to the following: a) ensuring that bank policies and procedures are properly carried out and implemented, b) coordinates and prepares Travel Orders for Official Business Trips, c) facilitates hotel and flight bookings and other transportation arrangements, d) entertains phone and electronic inquiries of internal and external clients and e) maintains organized manual and electronic filing systems. Show less

Branch Accountant / Cluster Administrative Assistant / Teller

• Nov 2002 - Jan 2006

Branch Accountant • Records and summarizes daily transactions of the branch. • Prepares Journal Entries and ledgers for daily and monthly transactions. • Checks the accuracy and validity of Official Receipts, Disbursement / Check Vouchers, Loan Information Sheets, Collection Reports, Cash Count Report, Journal Vouchers and Petty Cash Vouchers. • Conducts inventory count of all Furniture, Fixtures and Equipment, and supplies of the branch and calculate depreciation. • Prepares monthly Loans Receivable Summary, Past due Summary, Aging of Past Due, Unearned Income Summary and Financial Statements, including supporting schedules. • Prepares monthly and annual Financial Statements. • Prepares Income Tax Returns. • Renews the Business Registration of the company annually. Cluster Administrative Assistant • Performs Administrative functions of the Cluster • Assists in processing transactions of the different branches covered by the cluster. • Entertains queries of branches and walk-in clients • Attends to phone and electronic inquiries. • Monitors booking of branches. • Maintains orderly filing of documents and ensures that all loan applications, Disbursement / Check Vouchers and Instruction for Disbursements for the day are accounted for. • Maintains manual and computerized information filing systems. • Ensures that all company policies are cascaded and complied. • Formulates enhancements on new administrative procedures. • Monitors accomplishment of the Cluster on a daily basis, ensuring that deadlines are met. • Regularly attends meetings and prepares the minutes. • Renews the Business Registration of the company annually. • Coordinates activities of the entire Cluster such as, but not limited to office relocation, Official Business Trips, team building, seminars and conferences. • Purchases needed office supplies. Teller • Prepares Official Receipts for cash and check payments of clients. • Prepares Daily Collection and Cash Count Reports. • Office Supplies Custodian. Show less