Jani Zabangwa
Academic IT Specialist at Educore Services- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Credentials
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Hands-On Labs in Google Cloud for Networking Engineers
CourseraOct, 2022- Sep, 2024 -
Networking in Google Cloud: Hybrid Connectivity and Network Management
CourseraOct, 2022- Sep, 2024 -
Preparing for Google Cloud Certification: Cloud Network Engineer Specialization
CourseraOct, 2022- Sep, 2024 -
Google Cloud Fundamentals: Core Infrastructure
CourseraSep, 2022- Sep, 2024 -
Windows Server Management and Security
CourseraJan, 2020- Sep, 2024 -
Certified Member of the Information and Communications Technology Association of Zambia (ICTAZ)
Information and Communications Technology Association of Zambia -
Networking in Google Cloud: Defining and Implementing Networks
Coursera
Experience
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Educore Services
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Zambia
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Education Management
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1 - 100 Employee
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Academic IT Specialist
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Jan 2017 - Present
Drive the effective operation of the IT infrastructure at Trident College Solwezi and Trident Prep Solwezi schools.Provide expert IT support, including analyzing and resolving technical issues, ensuring compliance with security regulations, and delivering outstanding customer service.Serve as the first point of contact for computer users, offering both phone and in-person support for hardware and software issues.Develop comprehensive training materials to enhance the skills of staff and maintain a high level of technical support across the organization.Ensure that the needs of staff are met by proactively answering questions, identifying potential problems, and quickly resolving network and computer issues. Show less
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Assistant ICT Coordinator
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Jan 2015 - Dec 2016
Ensured the seamless availability of network and servers through regular maintenance and upgrades of hardware and software.Implemented Asset Management software to track and monitor all IT assets, including physical hardware and software products.Created comprehensive documentation of all IT systems, procedures, and maintenance activities, as well as maintaining a detailed log of all faults to enhance support and troubleshooting.
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ICT Officer
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Apr 2014 - Dec 2014
One of my key responsibilities was managing the T24 platform, including running T24 reports and performing end-of-day procedures to ensure accurate reporting and accounting. I worked closely with other departments to ensure the timely and accurate processing of transactions, and collaborated with developers to resolve any issues that arose. My responsibilities included network configuration, management, and maintenance, hardware and software management, user support, and system documentation. One of my key responsibilities was managing the T24 platform, including running T24 reports and performing end-of-day procedures to ensure accurate reporting and accounting. I worked closely with other departments to ensure the timely and accurate processing of transactions, and collaborated with developers to resolve any issues that arose. My responsibilities included network configuration, management, and maintenance, hardware and software management, user support, and system documentation.
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Bank of Zambia
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Zambia
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Banking
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500 - 600 Employee
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ICT Technician
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Nov 2012 - Dec 2012
Participated in the review and development of the IT infrastructure, monitored and maintained bank networks, administered the Active Directory server, and tested and resolved system and user software issues. Participated in the review and development of the IT infrastructure, monitored and maintained bank networks, administered the Active Directory server, and tested and resolved system and user software issues.
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IT Technician
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Apr 2011 - Jul 2011
Performed software updates and general computer maintenance, troubleshooting, and repair. Managed computer domains and resolved domain-related errors and issues. Performed software updates and general computer maintenance, troubleshooting, and repair. Managed computer domains and resolved domain-related errors and issues.
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Education
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2021 - 2022
Mulungushi University
Postgraduate Certificate, Teaching Methodology -
2009 - 2013
The University of Zambia
Bachelor of Computer Science, Computer Software Engineering -
2005 - 2007
Chengelo School
Cambridge GCE Ordinary Level Certificate
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