Training and Recruitment Coordinator

• Aug 2022 - Present

Digital Communication Specialist

• May 2022 - Aug 2022

• Developing and implementing communication strategies to further organization’s objectives, vision and mission. • Maintain a content calendar by using Hootsuite, and create revenue-generating as well as educative content to grab the attention of the stakeholders.• Co-ordinating and encouraging the mentees to be vocal about their struggles by using a friendly, collaborative and proactive approach.• Writing LinkedIn posts on success stories of the mentees by interviewing them. • Conducting weekly meetings with the coordinator to plan the content calendar using Hootsuite. Show less

Technical Support Representative

• Aug 2021 - Feb 2022

• Handled customer inquiries via phone calls, chats & email. Carefully responded by building rapport & confidence. • Identified customer need & ensured transmission of client value in every interaction. • Coordinated with supervising a team to ensure successful campaign execution. • Provided excellent customer support through active reading and listening on every interaction, while depicting a support approach. • Aimed to resolve issues by proactively demonstrating advanced product knowledge. Show less

Information Assistant

• Sep 2012 - Mar 2021

Digital Media • Individually created and managed dedicated LinkedIn, Facebook and Twitter pages of the department during the COVID-19 pandemic. • Gained 2.5k followers on Facebook and Twitter in the initial 60 days by consistently creating clear and factual content for the public. • Monitor analytics and report insights to develop strategies, solve issues and provide customer support. • Created Government’s first e-newsletter, gained 1500 subscribers in the initial month and saw a 60% increase in the following three months. • Updated the website by putting factual and timely content on an everyday basis. Public Relations • Conducted excellent market research to plan publicity strategies and campaigns for the public in general and sector-specific audiences such as farmers, women entrepreneurs and youth. • Wrote news reports, success stories and articles on welfare schemes by the Government. • Created factually correct and professionally written responses in crises to uphold Government’s integrity, and maintain character and reputation. Events and Outreach • Lead a team of 10 people to successfully organized outreach events and campaigns for farmers, women entrepreneurs, and youth. • Collaborated with stakeholders and coordinated with various government departments by displaying excellent organization skills and interpersonal networking abilities. Show less

Casual Announcer

• Jun 2015 - Nov 2016

• Worked as a Radio Jockey (Casual Announcer) in regional language Konkani for Frequency 105.4 Mghzt FM Rainbow & 1287 Khz Mhadai Channel (Panaji Channel A) • Hosted audio music shows and phone-in programs • Reading short news updates. • Conducting interviews of artists, writers, young achievers, and people with distinguished backgrounds and achievements • Arranged Radio talk shows on health & educational topics for the general public. Did research by contacting noted experts in the field, penned scripts to record the program for future transmission. Show less

Features Writer

• Jul 2011 - Aug 2012

• Researched and wrote feature stories, articles, interviews, success stories, stories on special occasions, and Sunday leisure leads. • Co-ordinated with the photographer on a special occasion for photoshoots to go alongside the stories and with a graphic designer for the page layout. • Edited content submitted by freelancers and stringers in adherence to the newspaper’s policies and stylesheet. • Attended public events and functions to expand the network and generate leads to pitch new story ideas. Show less

Journalist

• Dec 2009 - Jan 2011

Writing features Writing features