Experience

Luxury Brand Partners, LLC

• United States
• Wholesale
• 100 - 200 Employee

• Account Executive

  • May 2022 - Present

• Freelance Consultant R+Co/Bleu

  • Nov 2021 - May 2022



Shes1oak

• Tri state

• Owner of Shes1oak LLC Makeup and Hairstylists

  • Mar 2014 - Present



Bridal

• New York, New York, United States

• PAISLEY BRIDAL STORE MANAGER

  • Jan 2018 - Jan 2020

  In my capacity as a Store Manager, I ensured the highest level of customer service possible by creating a more engaging and personal shopping experience for all clients and brides by training consultants about the bridal world, making sure that they can differentiate styles and shapes. I handled the scheduling and task delegation to meet store needs on a day-to-day basis. I also developed marketing programs, set up and hosted events to increase company exposure, customer traffic, and sales.… Show more In my capacity as a Store Manager, I ensured the highest level of customer service possible by creating a more engaging and personal shopping experience for all clients and brides by training consultants about the bridal world, making sure that they can differentiate styles and shapes. I handled the scheduling and task delegation to meet store needs on a day-to-day basis. I also developed marketing programs, set up and hosted events to increase company exposure, customer traffic, and sales. Besides that, I effectuated my keen attention to detail in reviewing monthly recaps, and I hosted trunk shows for brands that were not meeting sale goals. Lastly, I supervised a team of 10 consultants, hired 15 people, and implemented a training process for 10 new hires. Show less In my capacity as a Store Manager, I ensured the highest level of customer service possible by creating a more engaging and personal shopping experience for all clients and brides by training consultants about the bridal world, making sure that they can differentiate styles and shapes. I handled the scheduling and task delegation to meet store needs on a day-to-day basis. I also developed marketing programs, set up and hosted events to increase company exposure, customer traffic, and sales.… Show more In my capacity as a Store Manager, I ensured the highest level of customer service possible by creating a more engaging and personal shopping experience for all clients and brides by training consultants about the bridal world, making sure that they can differentiate styles and shapes. I handled the scheduling and task delegation to meet store needs on a day-to-day basis. I also developed marketing programs, set up and hosted events to increase company exposure, customer traffic, and sales. Besides that, I effectuated my keen attention to detail in reviewing monthly recaps, and I hosted trunk shows for brands that were not meeting sale goals. Lastly, I supervised a team of 10 consultants, hired 15 people, and implemented a training process for 10 new hires. Show less



Macy's

• United States
• Retail
• 700 & Above Employee

• Executive Sales Manager

  • Mar 2015 - Oct 2018

• Store manager/ Jewelry Business Manager/ Ready to Wear

  • May 2015 - Oct 2017

  Having served as a Store Manager for Macy's Fine Jewelry/Ready to Wear, I successfully managed the business. I drove sales growth as the customer experience leader on the sales floor. I also demonstrated my impressive strengths in coaching and recognition to lead the push toward selling and deliver team success. I identified best sellers and key items while reviewing and utilizing reports to implement action plans focusing on deficient areas. With my key performance, I initiated… Show more Having served as a Store Manager for Macy's Fine Jewelry/Ready to Wear, I successfully managed the business. I drove sales growth as the customer experience leader on the sales floor. I also demonstrated my impressive strengths in coaching and recognition to lead the push toward selling and deliver team success. I identified best sellers and key items while reviewing and utilizing reports to implement action plans focusing on deficient areas. With my key performance, I initiated strategic planning of short- and long-term goals, liaised with the Merchandising team to plan and execute floor moves, and ensured accuracy of promotional presentation while delivering memorable customer service. I served as a coach for 60 associates to consistently dispense effective selling behaviors, resulting in high customer engagement. In this role, I performed recruitment, training, development, performance management, terminations, and succession planning. In addition, I understood and leveraged visual merchandising filters to create a compelling store environment that grows sales. I focused on clientele to drive radiated sales while arranging conference and video calls to review business with the District Team and discuss top performers and departments, and upcoming events to drive business. I also mobilized 60+ Associates by observing behaviors that would create an excellent environment for customers to shop. On top of that, I boosted the overall profit margin in jewelry and ready-to-wear departments, hosted the first-ever Macy’s event, and became a Magic Maker winner from high sales and coaching associates, improving overall selling behaviors.



Fossil Group, Inc.

• United States
• Retail
• 700 & Above Employee

• Merchandise Manager

  • Oct 2013 - Mar 2015

  During my employment as a Merchandise Manager, I advanced the overall concept of proprietary brand programs and merchandising strategy for 13+ portfolio brands, including Fossil, Michael Kors, Michele, Burberry, Emporio Armani, Marc Jacobs, Diesel, DKNY, Skagen, and Karl Lagerfeld. I analyzed data regarding assortments, pricing, store presentation, and industry trends while setting and upholding outstanding visuals to meet standards through visual merchandising guide for watch case lines as… Show more During my employment as a Merchandise Manager, I advanced the overall concept of proprietary brand programs and merchandising strategy for 13+ portfolio brands, including Fossil, Michael Kors, Michele, Burberry, Emporio Armani, Marc Jacobs, Diesel, DKNY, Skagen, and Karl Lagerfeld. I analyzed data regarding assortments, pricing, store presentation, and industry trends while setting and upholding outstanding visuals to meet standards through visual merchandising guide for watch case lines as well as fossil men’s and women’s leathers. I also rigorously communicated with Account Executives for feedback, visuals, recaps, and selling stories. Moreover, I showcased my stellar communication skills and strong problem-solving skills in engaging in conference calls with Regional, District Managers, Selling Specialists, and Merchandisers to discuss performance progress and selling opportunities. I order and manage inventory according to what is needed for the shop and to maintain back stock. Also, I informed selling specialists on product knowledge, accomplishments, exceeding sales each month, and building positive business relationships with retail partners, including Macy's, Bloomingdales, Dillards, Lord, and Taylor department stores. Furthermore, I trained and evaluated the team while determining opportunities for the continuous improvement of team performance. Show less During my employment as a Merchandise Manager, I advanced the overall concept of proprietary brand programs and merchandising strategy for 13+ portfolio brands, including Fossil, Michael Kors, Michele, Burberry, Emporio Armani, Marc Jacobs, Diesel, DKNY, Skagen, and Karl Lagerfeld. I analyzed data regarding assortments, pricing, store presentation, and industry trends while setting and upholding outstanding visuals to meet standards through visual merchandising guide for watch case lines as… Show more During my employment as a Merchandise Manager, I advanced the overall concept of proprietary brand programs and merchandising strategy for 13+ portfolio brands, including Fossil, Michael Kors, Michele, Burberry, Emporio Armani, Marc Jacobs, Diesel, DKNY, Skagen, and Karl Lagerfeld. I analyzed data regarding assortments, pricing, store presentation, and industry trends while setting and upholding outstanding visuals to meet standards through visual merchandising guide for watch case lines as well as fossil men’s and women’s leathers. I also rigorously communicated with Account Executives for feedback, visuals, recaps, and selling stories. Moreover, I showcased my stellar communication skills and strong problem-solving skills in engaging in conference calls with Regional, District Managers, Selling Specialists, and Merchandisers to discuss performance progress and selling opportunities. I order and manage inventory according to what is needed for the shop and to maintain back stock. Also, I informed selling specialists on product knowledge, accomplishments, exceeding sales each month, and building positive business relationships with retail partners, including Macy's, Bloomingdales, Dillards, Lord, and Taylor department stores. Furthermore, I trained and evaluated the team while determining opportunities for the continuous improvement of team performance. Show less



Thompson Hotels

• Hospitality
• 200 - 300 Employee

• Front Office Manager

  • May 2010 - May 2013

  Back as a Front Office Manager, I oversaw and directed all service-related concerns, including operations, staff management, and customer satisfaction. I also interfaced with 300 daily hotel guests while leading 20+ employees, including front desk agents, housekeeping, and bellman. I promoted staff performance by assessing performance to determine and implement improvement and training needs. I resolved escalated guest complaints, communicating directly with affected parties to develop… Show more Back as a Front Office Manager, I oversaw and directed all service-related concerns, including operations, staff management, and customer satisfaction. I also interfaced with 300 daily hotel guests while leading 20+ employees, including front desk agents, housekeeping, and bellman. I promoted staff performance by assessing performance to determine and implement improvement and training needs. I resolved escalated guest complaints, communicating directly with affected parties to develop mutually beneficial solutions. Likewise, I ensured that exceptional levels of guest service are provided to all guests, and hotel standards are constantly applied. I processed all payments according to established hotel requirements and input and accessed data in Opera computer Systems. Lastly, I performed daily duties with attention to detail, speed, accuracy, follow-through, and cooperativeness. Show less Back as a Front Office Manager, I oversaw and directed all service-related concerns, including operations, staff management, and customer satisfaction. I also interfaced with 300 daily hotel guests while leading 20+ employees, including front desk agents, housekeeping, and bellman. I promoted staff performance by assessing performance to determine and implement improvement and training needs. I resolved escalated guest complaints, communicating directly with affected parties to develop… Show more Back as a Front Office Manager, I oversaw and directed all service-related concerns, including operations, staff management, and customer satisfaction. I also interfaced with 300 daily hotel guests while leading 20+ employees, including front desk agents, housekeeping, and bellman. I promoted staff performance by assessing performance to determine and implement improvement and training needs. I resolved escalated guest complaints, communicating directly with affected parties to develop mutually beneficial solutions. Likewise, I ensured that exceptional levels of guest service are provided to all guests, and hotel standards are constantly applied. I processed all payments according to established hotel requirements and input and accessed data in Opera computer Systems. Lastly, I performed daily duties with attention to detail, speed, accuracy, follow-through, and cooperativeness. Show less