Experience

C2FO

• United States
• Financial Services
• 700 & Above Employee

• Director Of Implementation

  • Jan 2022 - Present

  Promoted within ten months to lead the implementation team, which includes team members in both the US as well as Mexico. Responsibilities include; hire, mentor, develop and direct the implementation team to perform daily tasks and execute on cross-functional initiatives required to successfully implement C2FO with enterprise clients. • Ensure operational metrics, KPIs, and OKRs are met while emphasizing process improvement and exceptional client service. • Elevate team performance by cultivating healthy team dynamics focused on building transparency, emphasizing on performance goals and accountability, and developing individual career planning and a succession plan. • Act as primary stakeholder while operationalizing the implementation process for C2FO’s newest product offering, Dynamic Supplier Financing, which integrates 3rd party funding through multiple banks into C2FO’s core product offering. Participated in the process of defining, documenting, and analyzing customer requirements, business processes and procedures, and workflows during the early product lifecycle. • Successfully created open lines of communication with various global functioning teams including Product, Account Management, Marketing, Engineering, Business Intelligence, Sales, Relationship Management and Global Growth teams, allowing for seamless implementation and successful adoption of existing product expansions and new product adoption. • Collaborate with C2FO executive team to budget and build out quarterly department action plans based on company targets. Designed, developed and delivered team roles, responsibilities, and goals through data analysis, all while aligning to the company’s OKR targets and revenue growth. Show less

• Senior Implementation Manager

  • Feb 2021 - Jan 2022

  Managed end-to-end technical implementations for eleven enterprise clients within the first year in the role; 55% higher execution than expected for the implementation manager role. Successfully completed implementations with clients such as; Apple, Best Buy, HPE, HP Inc and Walmart. • Led all business and technical aspects of the client software integrations, including pre-sales presentations, requirements and design gathering, technical development and testing for the client’s ERP (SAP, Oracle, JD Edwards, Homegrown ERPs), and program business launch. • Simultaneously acted as both the implementation manager and the program manager for the implementations that were launched, which accounted for $250B in loaded accounts payable, giving client’s the opportunity to drive performance improvement through working capital benefits and cash management.• Developed strong, collaborative partnerships with external stakeholders by managing client expectations, meeting operational targets, and ensuring processes are in place for quality implementations. Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Implementation Manager

  • Oct 2018 - Feb 2021

  Leverage leadership expertise and management skills to establish the direction of daily activities for a team of twelve implementation team members. Accountable for successfully delivering $5 million in time and attendance projects to over 200 clients each year. This is accomplished through ensuring efficient operations, creating a productive workforce, and managing forecasting for monthly financial targets. Accomplishments include: • Responsible for $5 million in client projects each year • Client satisfaction through net promoter score growth from 56.5 to 85.7 in a single year • Delivering workforce management solutions for over 200 clients per year • Improved project implementation timeline by 25% in a single year • Completed Lean Six Sigma process improvement project resulting in $580K in cost savings Show less



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• President - Jarvis Press

  • Jun 2014 - May 2016

  Led all aspects of the company including strategy, sales, service, operations, finance and HR. Responsibility included full P&L ownership. As a sales and operations expert within the printing industry, my goal as president of Jarvis Press was to facilitate the delivery of effective print, fulfillment and technology solutions created to enhance our client’s brand and profitability. Administered strategy collaboration in industries including healthcare, retail, and manufacturing. Recognized as a leader who drove results through effectively coaching the team of 55 individuals including 8 sales representatives and 3 direct report managers. Accomplishments include:• Generated sales of $20 million at a 10% sales growth from previous year • Increased earnings by 60% over prior year and 30% over budget • Facilitated the delivery of effective print and communication solutions for 350 clients • Created a strong metrics-driven and continuous improvement culture Show less

• President - Watermark Press

  • Oct 2011 - Jun 2014

  Led the operation to improved competitive positioning by creating a strategic plan that facilitated revenue and profitability growth through continually improved plant procedures. Innovative and customer driven solutions allowed for a 275% growth in digital sales and created a high return on investment for clients. Accomplishments include:• Generated $12 million yearly sales revenue with a team of 8 sales representatives • Increased operating income 23% in year one by sales growth and operation improvements • Grew digital sales 275% in two years through client education and new client growth • Reduced labor expense by 7% as a result of improved processes and employee accountability• Implemented print on demand technology sites for over 15 clients within 2 years Show less

• Operations Manager - Frederic Printing

  • Jan 2010 - Oct 2011

  Responsible for $16 million sales volume which encompassed 39% of entire company revenue. Effectively handled the day to day operations of the digital department which included the staffing and scheduling of six digital presses for operations 24 hours/day. Implemented continuous improvement projects including workflow and quality through automated processes and procedures.Accomplishments include; • Headed up $16 million operations department • Produced 20%-27% operating income during my tenure • Managed 30 full time employees plus up to 15 temporary employees • Implemented daily processes and procedures such as quality controls to reduce spoilages Show less

• Leadership Development Program Associate

  • Jun 2007 - Dec 2009

  Consolidated Graphics’ Leadership Development Program is a structured hands-on training program that allows associates to learn the printing manufacturing business from the ground up. From loading ink onto presses, to learning financials, the program encompasses a holistic approach in teaching the business. During the two year program I rotated through various departments including customer service, offset and digital production, account management, purchasing, and estimating. During my tenure my accomplishments include:Technology Coordinator • Sold and supported technology services through our Print-On-Demand Storefront sites • Managed 5 large accounts including LaQuinta, MetLife, Overhead Door, and Interstate Battery • Executed the production entry of 25+ orders per day and maintained turn times that met or exceeded client expectationsDigital Production Manager• Responsible for ticket write-up, daily production meetings, customer communication, proof approvals press checks, pricing, and estimating assistance• Acted as a liaison between production and outside vendors to negotiate pricing and schedules• Managed $150,000 in monthly sales volume through 35 jobs per month Digital Management Bootcamp Attendee – Memphis, Tennessee • Three month training program designed to provide a complete understanding of what it takes to effectively manage a digital department• Led 65 employees and daily production of 4,000 orders which generated $1 million in monthly revenue • Developed skills in project management, inventory management, and workflow automation Show less