Experience

Namecoach

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Development Representative

  • Jul 2022 - Present



Vendition

• United States
• Software Development
• 1 - 100 Employee

• Sales Development Representative

  • Jun 2022 - Jul 2022

  Vendition - Apprenticeship Vendition - Apprenticeship



Global Equity Finance

• United States
• Financial Services
• 100 - 200 Employee

• Senior Mortgage Loan Processor

  • Mar 2021 - Feb 2022

  • Serve as the main point of contact for title companies, real estate agents, mortgage loan officer/ mortgage loan originator, borrowers, and mortgage underwriters to facilitate a timely loan closing • Obtain and verify that all loan documentation, such as title insurance, appraisals, loan applications, credit reports, and income and asset declarations are accurate and provided promptly to underwriters for loan approval • Order third party documentation and reports for residential home loans, create and maintain the mortgage loan file, and assist in clearing underwriting conditions as requested • Input loan file documentation accurately into necessary software programs • Ensure that all loan files, credit packages, and disclosure packages comply with company lending policies, as well as state and federal lending guidelines



Sharecare

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Customer Service Representative-Supervisor

  • Mar 2018 - Mar 2021

  · Assist incoming caller with Medical Record requests and · Taking incoming calls, assisting with status of medical record request, billing issues or disputes. · Follow up with patients, attorneys, and hospital facilities to provide status updates regarding medical record requests and court ordered subpoenas. · Assuring that all releases of sensitive requests are in compliance with the proper authorization, company policy, and HIPAA regulations. · Onboarding new team members into organization or familiarizing them with services, regulations, and proper procedures. · HIPAA Certified



Hakkasan Group

• United States
• Hospitality
• 700 & Above Employee

• Sales- VIP Bottle Service

  • Aug 2015 - Mar 2021

  Delivered exceptional VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele Maintained updated knowledge of menu, specials and liquor brands to use persuasive selling techniques to maximize sales Provided friendly, attentive, and genuine service while establishing rapport with guests Used upselling methods and techniques to increase the average final customer bill by 50% Delivered exceptional VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele Maintained updated knowledge of menu, specials and liquor brands to use persuasive selling techniques to maximize sales Provided friendly, attentive, and genuine service while establishing rapport with guests Used upselling methods and techniques to increase the average final customer bill by 50%



LOBEL FINANCIAL

• United States
• Financial Services
• 100 - 200 Employee

• Underwriter

  • Nov 2014 - Mar 2018

  ▪ Reviewed auto finance loan applications submissions from dealers of potential vehicle purchases and render appropriate credit decision within credit policy and in compliance with all regulations. ▪ Structure approvals to maximize profit and enhance dealer relationships ▪ Oversee entire auto financing process including application, origination, underwriting and closing ▪ Review loan applications and documents for accuracy and completeness▪ Communicate decisions to the dealers in a concise and timely manner ▪ Onboard new team members and assist them with keys, passcodes, and security procedures



First Quality Insurance Services

• Chula Vista, California, United States

• Insurance Agent

  • Jun 2013 - Nov 2014

  ▪ Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. ▪ Keep records of customer interactions and transactions, recording details of inquiries, complaints,and comments, as well as actions taken. ▪ Determine charges for services requested, collect deposits or payments, and/or arrange for billing. ▪ Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. ▪ Review insurance policy terms in order to determine whether a particular loss is covered by the insurance



Sunglass Hut

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Keyholder/ Supervisor

  • Jan 2013 - Jul 2013

  ▪ Provided customer service for and handle the payments of hundreds of customers daily. ▪ Effectively communicated brand image to customers by explaining company philosophy and style. ▪ Responsible for payroll for all current employees. ▪ Delivered outstanding customer service and provide consumers with an overall positive store experience. ▪ Lead efforts to drive sales revenues, meeting or exceeding sales quotas. ▪ Responsible for all bank transactions such as deposits after closing



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Cashier Customer Service

  • Aug 2008 - Nov 2011

  ▪ Assisted customers with queries in a professional, courteous and friendly manner. ▪ Opened and closed cash registers, performing tasks such as counting money, separating change slips, coupons, and vouchers, balancing cash drawers and making deposits. ▪ Effectively made suggestions to customers for additional items, increasing personal and department sales. ▪ Prepared store for upcoming sales, marking displays, shelves, and racks with appropriate signage ▪ Assisted customers with queries in a professional, courteous and friendly manner. ▪ Opened and closed cash registers, performing tasks such as counting money, separating change slips, coupons, and vouchers, balancing cash drawers and making deposits. ▪ Effectively made suggestions to customers for additional items, increasing personal and department sales. ▪ Prepared store for upcoming sales, marking displays, shelves, and racks with appropriate signage