Janete da Silva
Product Researcher at Qminder- Claim this Profile
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Topline Score
Bio
Andreas Brogaard Christensen
I was working alongside Janete during my time as Repair Partner in Voi Technology. It was clear for me since the beginning that Janete played a valuable role in our team. She is a very organised person, has a clear focus, involves everyone, and takes an incredible amount of initiative. She managed to approach our projects with an efficient and clear-cut approach that would clarify what we needed to do, while also making it easy for everyone to document and follow the development. At the start we didn’t have a very clear methodology of how we should operate and, equally important, we didn’t have knowledge of how we worked in relation to the other teams. Janete spent a lot of time analysing, involving the right people, following up, always with a persistent and focused approach that would make sure that we made strides in our work, which ultimately made it easier to define our roles and set up future projects. Her importance was clear, and we saw her influence grow steadily as she became more and more involved in important projects. I can easily recommend Janete to any employer who needs a dedicated, focused, and diligent worker.
Andreas Brogaard Christensen
I was working alongside Janete during my time as Repair Partner in Voi Technology. It was clear for me since the beginning that Janete played a valuable role in our team. She is a very organised person, has a clear focus, involves everyone, and takes an incredible amount of initiative. She managed to approach our projects with an efficient and clear-cut approach that would clarify what we needed to do, while also making it easy for everyone to document and follow the development. At the start we didn’t have a very clear methodology of how we should operate and, equally important, we didn’t have knowledge of how we worked in relation to the other teams. Janete spent a lot of time analysing, involving the right people, following up, always with a persistent and focused approach that would make sure that we made strides in our work, which ultimately made it easier to define our roles and set up future projects. Her importance was clear, and we saw her influence grow steadily as she became more and more involved in important projects. I can easily recommend Janete to any employer who needs a dedicated, focused, and diligent worker.
Andreas Brogaard Christensen
I was working alongside Janete during my time as Repair Partner in Voi Technology. It was clear for me since the beginning that Janete played a valuable role in our team. She is a very organised person, has a clear focus, involves everyone, and takes an incredible amount of initiative. She managed to approach our projects with an efficient and clear-cut approach that would clarify what we needed to do, while also making it easy for everyone to document and follow the development. At the start we didn’t have a very clear methodology of how we should operate and, equally important, we didn’t have knowledge of how we worked in relation to the other teams. Janete spent a lot of time analysing, involving the right people, following up, always with a persistent and focused approach that would make sure that we made strides in our work, which ultimately made it easier to define our roles and set up future projects. Her importance was clear, and we saw her influence grow steadily as she became more and more involved in important projects. I can easily recommend Janete to any employer who needs a dedicated, focused, and diligent worker.
Andreas Brogaard Christensen
I was working alongside Janete during my time as Repair Partner in Voi Technology. It was clear for me since the beginning that Janete played a valuable role in our team. She is a very organised person, has a clear focus, involves everyone, and takes an incredible amount of initiative. She managed to approach our projects with an efficient and clear-cut approach that would clarify what we needed to do, while also making it easy for everyone to document and follow the development. At the start we didn’t have a very clear methodology of how we should operate and, equally important, we didn’t have knowledge of how we worked in relation to the other teams. Janete spent a lot of time analysing, involving the right people, following up, always with a persistent and focused approach that would make sure that we made strides in our work, which ultimately made it easier to define our roles and set up future projects. Her importance was clear, and we saw her influence grow steadily as she became more and more involved in important projects. I can easily recommend Janete to any employer who needs a dedicated, focused, and diligent worker.
Credentials
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Conducting Usability Testing
Interaction Design Foundation (IxDF)Apr, 2021- Oct, 2024 -
Figma for UX Design
LinkedInFeb, 2021- Oct, 2024 -
Interaction Design for the Web
LinkedInFeb, 2021- Oct, 2024 -
UX Design: 2 Analyzing User Data
LinkedInFeb, 2021- Oct, 2024 -
UX Design: 3 Creating Personas
LinkedInFeb, 2021- Oct, 2024 -
UX Design: 4 Ideation
LinkedInFeb, 2021- Oct, 2024 -
UX Design: 5 Creating Scenarios and Storyboards
LinkedInFeb, 2021- Oct, 2024 -
UX Design: 6 Paper Prototyping
LinkedInFeb, 2021- Oct, 2024 -
UX Design: 7 Implementation Planning
LinkedInFeb, 2021- Oct, 2024 -
UX Foundations: Interaction Design
LinkedInFeb, 2021- Oct, 2024 -
UX Foundations: Research
LinkedInFeb, 2021- Oct, 2024 -
UX Foundations: Usability Testing
LinkedInFeb, 2021- Oct, 2024 -
Creating a Leadership Development Program
LinkedInJan, 2021- Oct, 2024 -
Membership Certification
Interaction Design Foundation (IxDF)Jan, 2021- Oct, 2024 -
Measuring Learning Effectiveness
LinkedInNov, 2020- Oct, 2024 -
Developing Managers in Organizations
LinkedInOct, 2020- Oct, 2024 -
Gaining Internal Buy-In for Elearning Training
LinkedInOct, 2020- Oct, 2024 -
How to Design and Deliver Training Programs
LinkedInOct, 2020- Oct, 2024 -
Organizational Learning and Development
LinkedInOct, 2020- Oct, 2024 -
Train the Trainer
LinkedInOct, 2020- Oct, 2024
Experience
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Qminder
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Product Researcher
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Jul 2021 - Present
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Voi Technology
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Sweden
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Consumer Services
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500 - 600 Employee
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Senior L&D Team Lead - Customer Support Operations
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Jun 2020 - Jan 2021
- CS Global L&D Operations and Strategy (team size around 100 people)- Identification and Definition of Learning Gaps with a clear impact on OKR/KPI- Design and Implementation of online, on-demand Training Programmes - Cross-functional role in international teams
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Operations Excellence Lead - Vehicle Maintenance and Warehouse Operations
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Nov 2019 - Jun 2020
- Global fleet maintenance operations & strategy for Nordics, Iberian, Italian and DACH- Support management leadership- Define and monitor KPIs & OKRs - Product Development & Implementation (Warehouse App & Analytics Dashboard)
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Customer Support Operations Team Lead
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Apr 2019 - Nov 2019
- Leading Customer Support Global Operations for Nordics, Iberia, Italy, and DACH regions - WFM, Content Writer, QA and onboarding and L&D- Establish and monitor OKRs / KPIs- Go-to person for cross-function communications & operations
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Customer Support Operations Specialist - Iberia & Nordics
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Jan 2019 - Apr 2019
- Customer Support for Iberia and Nordics markets- Tools: Zendesk, Slack, Stripe, Braintree, Sendgrid, Google Docs, Confluence, Trello
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CCG/ZGDV Institute
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Portugal
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IT Services and IT Consulting
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1 - 100 Employee
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Research Assistant
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Oct 2014 - May 2015
- Perception, Interaction and Usability Lab- Qualitative and Quantitative Research (Interviews, Usability Testing, Experimental Designs, A/B & Multivariate Testing)- Data analysis and scientific writing (Excel, SPSS, R and Origin)- Experience with Immersive Systems, CAVE, motion caption, and eye-tracking
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Student Intern
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Sep 2013 - Sep 2014
- Research on Experimental Psychology at Perception, Interaction & Usability Lab- Qualitative / Quantitative data collection, analysis, and interpretation- Data reporting, public speaking at conferences, and scientific writing
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Education
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Universidade do Minho
Master's degree, Experimental Psychology