Experience

Deployed Services

• United States
• Professional Services
• 200 - 300 Employee

• IT Specialist

  • Aug 2023 - Present



Blanco Tackabery

• United States
• Law Practice
• 1 - 100 Employee

• IT Specialist

  • Feb 2022 - Aug 2023

  Experience as second Admin for SaaS (Software as a service) platform. Experience with SharePoint. Experience with PDQ Inventory and PDQ Deploy. Experience with Microsoft Azure Tenant. Experience with Windows Local Active Directory. Experience with Cloud AD; Microsoft Azure Active Directory. Experience with Windows Server 2016. Experience with Microsoft Intune/Endpoint management. Experience with Windows PowerShell and CMD, for automating basic tasks, backups, updates, and deployments. Experience with Microsoft 365 for Business and Microsoft OneDrive for Business. Experience with Windows Imaging using Windows Deployment Image Servicing and Management (DISM) and Microsoft Deployment Toolkit (MDT). Experience with FortiGate firewall/Fortinet Tools. Experience with Mimecast e-mail management system. Experience troubleshooting, network, M365 applications, and printers' issues. Experience with Jira ticketing software. Show less



SMRT Systems

• United States
• Software Development
• 1 - 100 Employee

• Software Support Engineer

  • Sep 2021 - Feb 2022

  Experience with troubleshooting and resolving hardware, website, and networking issues. Experience with providing remote support using TeamViewer software. Experience with installing M365 applications. Experience with installing Smrt software, Experience with setting up desktop computers, Kiosk POS stations, and printers. Experience troubleshooting networking and application issues for iPads, Windows 7, and Windows 10 desktops. Experience with troubleshooting and resolving hardware, website, and networking issues. Experience with providing remote support using TeamViewer software. Experience with installing M365 applications. Experience with installing Smrt software, Experience with setting up desktop computers, Kiosk POS stations, and printers. Experience troubleshooting networking and application issues for iPads, Windows 7, and Windows 10 desktops.



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst

  • Sep 2020 - Sep 2021

  Experience with website migration project for LabCorp. Experience troubleshooting hardware, software, and networking issues in a corporate setting. Experience setting up VPNs using Cisco Meraki Tools. Experience with website support. Experience with Zendesk ticketing software. Experience working in a team environment. Experience with website migration project for LabCorp. Experience troubleshooting hardware, software, and networking issues in a corporate setting. Experience setting up VPNs using Cisco Meraki Tools. Experience with website support. Experience with Zendesk ticketing software. Experience working in a team environment.



Guilford Technical Community College

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Specialist

  • Aug 2017 - Sep 2020

  Experience with software installations and updates on laptops, desktops, and mobile devices. Experience with troubleshooting hardware, networking, and m365 application issues. Experience with migration project towards M365 cloud services and Windows 10. Experience with Windows imaging using Deployment Image Servicing and Management (DISM). Experience troubleshooting and de-bugging basic python, c++, Java, html, CSS programs. Experience with software installations and updates on laptops, desktops, and mobile devices. Experience with troubleshooting hardware, networking, and m365 application issues. Experience with migration project towards M365 cloud services and Windows 10. Experience with Windows imaging using Deployment Image Servicing and Management (DISM). Experience troubleshooting and de-bugging basic python, c++, Java, html, CSS programs.



Sears Home Services

• Consumer Services
• 700 & Above Employee

• Quality Analyst

  • Jun 2013 - Jul 2017

  Experience with Windows compatible monitoring software. Experience with Creating monthly and quarterly excel reports. Experience with working in a team setting in order to meet monthly and quarterly quotas. Experience with mass data entry into database system. Experience with Windows compatible monitoring software. Experience with Creating monthly and quarterly excel reports. Experience with working in a team setting in order to meet monthly and quarterly quotas. Experience with mass data entry into database system.



AmeriCorps Upstate

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Assistant, UNCG-thriving at three-non-profit access program

  • Aug 2010 - Aug 2013

  Experience managing office correspondence and administrative tasks. Experience with case management. Experience creating excel monthly and quarterly reports. Experience with Spanish translating and interpreting. Experience managing office correspondence and administrative tasks. Experience with case management. Experience creating excel monthly and quarterly reports. Experience with Spanish translating and interpreting.