Experience

Lanier Parking

• United States
• Facilities Services
• 200 - 300 Employee

• CPP

  • Nov 2018 - Present

• Manager Off Street Operations Park Wilmington

  • Sep 2009 - Present

  Daily, hands-on supervision, hiring and training of 20+ person staff, includes enforcement, administrative, cashier and maintenance staff. Monitor daily attendance and performance of staff to ensure that they are giving the highest level of customer service while performing their duties efficiently and accurately and processing schedule requests. Ensure compliance with all company standards and enforcement of City Ordinances; assist with handling performance and other disciplinary issues as they arise. Ensure that complaints, disagreements, or misunderstandings about parking rates or services are resolved diplomatically and fairly. Respond promptly to customer inquiries, complaints, or requests. Assist with the preparation of daily, weekly, and monthly operating and cash reports. Daily preparation of all Paris/DocStar accounting functions: payables/receivables and billing. Maintain inventory of all deck access cards and monthly hang tags including monthly reconciliation reports. Ensure that all information is reported accurately and within stated deadlines. Assist with office phone inquires and front desk duties. Supervise ticket inventory, cash flow, reports and audits to prevent loss through theft, error or carelessness. Complete projects for client, the City of Wilmington, involving collections and report generation. Daily preparation of deposits and verify cashier revenue. Work in partnership with City of Wilmington, Wave Transit and law enforcement agencies to organize and execute special event plans.