Operations Specialist | Loan Portfolio Management- Team Lead.

• Jun 2021 - Present

1. Direct leadership and management of colleagues and activities. 2. Supervision of loan collectors. 3. Systematically and aggressively follow-up current non-performing and unsatisfactory accounts in order to reduce exposure and maintain loss experience to a minimum. 4. Strategically provide suggestions and ideas on how to improve operations. 5. Portfolio management. 6. Debt recovery agency supervision and management. 7. Increasing turnover and ensuring profitability. 8. Deep dive investigations into strategy and activation performances/Issues. 9. Ensure customer retention. 10. input in to intuitive decision engine applications. Show less

Assistant National Business Manager

• May 2021 - Present

1. Identifies training needs/development plan for employee and makes recommendation to Human Resources and also train new managers.2. Manages conflicts and ensures resolution amongst employees3. Conduct performance reviews and make recommendation for improvement.4. Quarterly training and retraining of store staff on Customer engagement, productknowledge, after sales service5. Work with Business Managers to devise appropriate strategies and sales plans for achievingtargets.6. Develop and implement appropriate marketing plans for the entire company and location wise to drive brand visibility and sales7. Develop and drive periodic promotions (Sales, discounts, special offers and schemes) inorder to increase sales in all stores/outlets nationwide Show less

Business Manager

• Mar 2019 - Present

Develop goals and objectives that tend to growth and prosperityDesign and implement business plans and strategies to promote the attainment of goalsEnsure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)Organize and coordinate operations in ways that ensure maximum productivitySupervise the work of employees and provide feedback and counsel to improve efficiency and effectivenessMaintain relationships with clients, Gather, analyze and interpret external and internal data and write reportsAssess overall company performance against objectives Show less

Cinema Business Manager

• Jan 2018 - Mar 2019

Ensure successful daily Cinema operations by executing the following essentials: Providing service that is friendly, helpful and efficient Maintaining facilities that are clean, safe and in good repair Providing an experience that is comfortable, exclusive and picture-perfect Encourage the team to maximize their personal growth and development by: Guaranteeing the cinema team meet and exceed guest-service standards Ensuring proper staffing in each area of the cinema Performing daily opening and closing operational duties, with an eye for detail Take responsibility for an individual cinema department, as assigned by cinema General Manage Proven performance management skills. Actively helps others to improve their performance and clarifies expectations of employees’ performance and provides constructive feedback and advice Assisting the Cinema General Manager to maximize revenue and meet financial targets: Driving daily retail profitability by maximizing RPH and minimizing Shrinkage & Damages Pro-actively manage operational costs on a day-to-day basis, through effective management of controllable costs To manage and operate security systems and procedures to prevent loss and to ensure the security of cinema assets Reviewing financial numbers on a regular basis and make operational adjustments, as necessary Adaptability, able to modify style in order to reach goals and to maintain effectiveness within changing environments. Show less

Retail Manager

• Jan 2016 - Jan 2018

Interacting with clients in order to make sure that satisfaction and promotion of facilities and services are adequately met. in-charge of performance and ensuring that the company’s profits and goals are met. Taking monthly inventories with our supplies and maintain an optimum stock level so as to meet our customer’s demand. avoiding excess and detect waste for optimum profit without affecting the company’s performance. Interacting with clients in order to make sure that satisfaction and promotion of facilities and services are adequately met. in-charge of performance and ensuring that the company’s profits and goals are met. Taking monthly inventories with our supplies and maintain an optimum stock level so as to meet our customer’s demand. avoiding excess and detect waste for optimum profit without affecting the company’s performance.

Client Relationship Manager

• Sep 2014 - Jan 2016

Customer Service Personnel

• Jan 2011 - Dec 2013

Enlightening pupils on the basic importance of hygiene Evaluation of pupils data Portrayed a friendly attitude to customers Reached target through the means of exceptional customers service Enlightening pupils on the basic importance of hygiene Evaluation of pupils data Portrayed a friendly attitude to customers Reached target through the means of exceptional customers service