Driver Compliance Specialist

• Mar 2022 - Present

Lisenced State Farm Team Member

• May 2021 - May 2022

Customer Care Professional

• Jul 2020 - May 2021

Customer Service Representative

• Jan 2018 - Jan 2019

Career Services Representative

• Jun 2017 - Nov 2018

Assists students with setting career goals, learning and practicing job interview techniques, preparing resumes and cover letters for potential employers, and refining personal appearance and post-interview follow-up skills. Assists students with setting career goals, learning and practicing job interview techniques, preparing resumes and cover letters for potential employers, and refining personal appearance and post-interview follow-up skills.

Loaner Specialist/Cashier

• Nov 2015 - Jun 2017

Prepared documents for dealer rental program and completed follow through of customer contracts. Assembled paperwork for warranties and repairs on customer vehicles. Assisted customers with all monetary transactions including; cash, checks, credit cards, and charge accounts. Performed administrative duties; answer phones, copy/fax documents, and maintained organization and confidentiality of customer files. Managed two porters to make sure they were cleaning and transporting vehicles… Show more Prepared documents for dealer rental program and completed follow through of customer contracts. Assembled paperwork for warranties and repairs on customer vehicles. Assisted customers with all monetary transactions including; cash, checks, credit cards, and charge accounts. Performed administrative duties; answer phones, copy/fax documents, and maintained organization and confidentiality of customer files. Managed two porters to make sure they were cleaning and transporting vehicles timely and in accordance to company policy. Show less Prepared documents for dealer rental program and completed follow through of customer contracts. Assembled paperwork for warranties and repairs on customer vehicles. Assisted customers with all monetary transactions including; cash, checks, credit cards, and charge accounts. Performed administrative duties; answer phones, copy/fax documents, and maintained organization and confidentiality of customer files. Managed two porters to make sure they were cleaning and transporting vehicles… Show more Prepared documents for dealer rental program and completed follow through of customer contracts. Assembled paperwork for warranties and repairs on customer vehicles. Assisted customers with all monetary transactions including; cash, checks, credit cards, and charge accounts. Performed administrative duties; answer phones, copy/fax documents, and maintained organization and confidentiality of customer files. Managed two porters to make sure they were cleaning and transporting vehicles timely and in accordance to company policy. Show less

Manager Trainee

• Nov 2011 - Jun 2015

Coached and prepared 40 new employees for all new hire training. Assigned daily duties at morning meetings; prepared weekly schedules for 7 employees. Actively listened, assisted, and assessed customer needs to establish strong relationships through high level of consistent customer service. Applied appropriate rental charges; handled all forms of customer payments, billing and collections. Resolved customer conflicts fairly and promptly. Consistently invited to attend… Show more Coached and prepared 40 new employees for all new hire training. Assigned daily duties at morning meetings; prepared weekly schedules for 7 employees. Actively listened, assisted, and assessed customer needs to establish strong relationships through high level of consistent customer service. Applied appropriate rental charges; handled all forms of customer payments, billing and collections. Resolved customer conflicts fairly and promptly. Consistently invited to attend employee elite dinners for top sales performers. Show less Coached and prepared 40 new employees for all new hire training. Assigned daily duties at morning meetings; prepared weekly schedules for 7 employees. Actively listened, assisted, and assessed customer needs to establish strong relationships through high level of consistent customer service. Applied appropriate rental charges; handled all forms of customer payments, billing and collections. Resolved customer conflicts fairly and promptly. Consistently invited to attend… Show more Coached and prepared 40 new employees for all new hire training. Assigned daily duties at morning meetings; prepared weekly schedules for 7 employees. Actively listened, assisted, and assessed customer needs to establish strong relationships through high level of consistent customer service. Applied appropriate rental charges; handled all forms of customer payments, billing and collections. Resolved customer conflicts fairly and promptly. Consistently invited to attend employee elite dinners for top sales performers. Show less

Courier/Sales Lead Coordinator

• Jan 1997 - Apr 2011

Trained/developed 30 new couriers on driving methods, route structures, time management, and Department of Transportation (DOT) rules and regulations. Worked with management to improve employee motivation, performance and efficiency resulting in employees performing at or above their designated goals. Established strong relationships with customers by resolving conflicts and providing strong customer service skills. Promoted and obtained sales leads from station employees. Submitted… Show more Trained/developed 30 new couriers on driving methods, route structures, time management, and Department of Transportation (DOT) rules and regulations. Worked with management to improve employee motivation, performance and efficiency resulting in employees performing at or above their designated goals. Established strong relationships with customers by resolving conflicts and providing strong customer service skills. Promoted and obtained sales leads from station employees. Submitted to sales staff for follow-up. Show less Trained/developed 30 new couriers on driving methods, route structures, time management, and Department of Transportation (DOT) rules and regulations. Worked with management to improve employee motivation, performance and efficiency resulting in employees performing at or above their designated goals. Established strong relationships with customers by resolving conflicts and providing strong customer service skills. Promoted and obtained sales leads from station employees. Submitted… Show more Trained/developed 30 new couriers on driving methods, route structures, time management, and Department of Transportation (DOT) rules and regulations. Worked with management to improve employee motivation, performance and efficiency resulting in employees performing at or above their designated goals. Established strong relationships with customers by resolving conflicts and providing strong customer service skills. Promoted and obtained sales leads from station employees. Submitted to sales staff for follow-up. Show less