Experience

GOLS - GO Logistics and Storage
• Hong Kong
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Operations Specialist

  • Sep 2022 - Present

The Royal Spirit Group
• Hong Kong
• Retail Apparel and Fashion
• 1 - 100 Employee
• Shipping Clerk

  • Jun 2022 - Sep 2022


Worldtrans Logistics Services Ltd

• Hong Kong
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Customer services office

  • Dec 2013 - Nov 2021

  *Direct report to General Manager and lead a team of 3 customer service officers to oversee the customer service function in the company *Collaborate with Sales and Warehouse teams in providing a full range of high standard logistics service on inbound/ outbound shipment, warehousing, local and final-miles deliveries for over 140 customers *Provide customer service and operation support to value-added services in the warehouse, such as pick and pack, labeling and quality inspection. *Administrate and coordinate e-commerce related projects, such as crowd funding, from pre-sales, contracting, shipment arrangement to fulfillment. *Ensure goods are kept in good condition including ambient and temperature-controlled cargo without damage and discrepancy *Establish standard operating procedure for local delivery as to align to industry practice *Proactively reach out to the customers via daily call and regular meeting that keeps customers satisfied and engaged *Worked closely with logistics partners such as DHL and FedEx for coordinating logistics arrangement *Perform daily communication forwarders, carrier, custom broker and other logistics partners on relevant issues and resolution *Develop an effective approach on monitoring and reporting operation performance and logistics costs *Consolidate data from various sources for preparing invoices, courier documents and management reports Show less



FINK-THE ART OF LIVING

• SALE ASSOCIATE

  • Sep 2010 - Sep 2013

  *Provide great customer service experience by greeting, listening, demonstrating an excellent knowledge of the products and assisting customers with product selection and purchases *Share advices with customer on general trends in home accessories and furniture *Assist with stocking to ensure always sufficient stock on-shelf *Work closely with managers and team members and develop customer relationship to achieve both individual and store sales goals *Provide great customer service experience by greeting, listening, demonstrating an excellent knowledge of the products and assisting customers with product selection and purchases *Share advices with customer on general trends in home accessories and furniture *Assist with stocking to ensure always sufficient stock on-shelf *Work closely with managers and team members and develop customer relationship to achieve both individual and store sales goals



Sixty Eight Ladies underwear company

• Sale man

  • Aug 2008 - Oct 2009

  -Meet up with different customer to provide suitable size for each customer -Sale floor and maintains -Meet up with different customer to provide suitable size for each customer -Sale floor and maintains