Experience

Singapore Hai Di Lao Dining Pte Ltd

• Food and Beverage Services
• 1 - 100 Employee

• Management Trainee

  • Sep 2022 - Present

  - Receive training and perform duties in various sections of company’s operations. - Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position - Learn from experienced employees to acquire information about methods, procedures, and standards required - Progressively master the skills to run restaurant operations. - Acknowledge and achieve performance goals and objectives defined by management. - Consistently monitor individual performance and progression with your superior and management. - Set new goals and objectives with the management for your progression in the company. - Achieve targeted progress throughout the training, attend and pass management tests to complete the training program in time. - Provide support as needed in various departments - Perform ad-hoc duties as assigned Show less



Just Recruit Singapore Pte Ltd

• Singapore
• Human Resources Services
• 1 - 100 Employee

• Talent Acquisition Specialist

  • Nov 2021 - Present

  - To identify the job scope and requirement - Draft and post the job advertising in different job portals - Screening and filtering the suitable candidate - Submitting and arranging the interview - Conducting the briefing interview - Follow up and on boarding process - Often used DISC personality assessment tools and Numerology to identify the strength and weaknesses of the candidate - Brainstorm or creating/ suggesting to the internal employee improving the situation - Coordinate BOP event with our company partner - Admin ad-hoc if needed Show less



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2017 - Apr 2019

  • Replied emails with accuracy, clarity and simplicity in customer friendly as well as professional manner. • Handling inbound calls regarding general enquiries, complaint and feedback cases; the highest record is about 80 calls per day. • Dealing/ folllow up with potential client regarding the commercial sales and interact with the head quarter until the transaction accomplish. • Takes responsibility for call logs and documentation into the system. • Meet the KPI that set by management (Attendance, Punctuality, Quality of calls, Handling time, Customer Resolution) • No mobile phone is allowed on the call floor and paperless environment. Show less



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2014 - Oct 2016

  -one-stop service solution agent (Airline ticketing department - redemption/ commercial and membership program) -handle inbound and outbound call -follow up task with others department -assisted or direct members update their profile -explained the benefits of the different memberships tier -redeem award ticket or upgrade cabin class using air miles -assisted make revenue ticket by offline or online service -handling complaint call and escalate to Customer Affair for further action -offer alternative and do all possible to the caller -record down the conversation under member's profile Show less



MGM MACAU

• Macao
• Hospitality
• 700 & Above Employee

• Guset Service Agent

  • Aug 2012 - Aug 2014

  -answer internal and external call -transfer call to inter-department -prepare the Front Office Flash(FOF) -handle the complaint call -assist to check lost and found Co-task (Aspiring team leader) -update latest information for Hotel operation, F&B promotion & Extension list for internal use. -training the new agent in conversation skills. -able to use system Cisco, HotSOS, Swisscom, FCS WinSuite & FCS Winvoice -answer internal and external call -transfer call to inter-department -prepare the Front Office Flash(FOF) -handle the complaint call -assist to check lost and found Co-task (Aspiring team leader) -update latest information for Hotel operation, F&B promotion & Extension list for internal use. -training the new agent in conversation skills. -able to use system Cisco, HotSOS, Swisscom, FCS WinSuite & FCS Winvoice