Experience

Florida East Coast Realty, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Executive Assistant

  • Dec 2020 - Present

  Executive Assistant to Tibor Hollo. Responsible for attending clients in all matters, call and correspondence. In addition, Executive Assistant to Vice President of Property Management, which consist in assisting VP with all properties regarding all matters. Also, processing all move outs for residential properties which includes processing of Notice of Intention to Impose Claim, checks requests, and reviewing all documentation provided by both property and the accounting department to make sure refunds are processed accordingly. Provide input on processes and procedures. Interact with legal counsel regarding matters that are in legal process and/or collections. Approve leases in the absence of VP. Liaison to inhouse Counsel. Show less



SACHER, MARTINI & SACHER, P.A

• United States
• Legal Services

• Legal Assistant Paralegal

  • Mar 2019 - Jun 2020

  Collected information in order to draft pleadings, orders, inventory, and all other necessary documents. Order of public. Process publications as needed. Prepared and maintained calendar system. Apply for employer identification number. Correspond with debtors and creditors to obtain pertinent information. eFile, eCourtesy, CourtMap, Jaws and any other method used by the Court depending on the County. Worked and assisted Junior attorney, opposing counsel, vendors, staff, and any other individual that required assistance. Maintained and organized files, scanned documents to client’s electronic folder, sent documents for recording, mailing, copying, faxing, web search and all other Administrative duties as needed. Worked with Accounting Manager by assuming the responsibility of receiving and sorting incoming payments with attention to credibility, managed the status of accounts and balances and identify inconsistencies, issued and post bills, receipts and invoices, check the validity of debit accounts, update accounts receivable database with new accounts or missed payments, ensure all clients remain informed on their outstanding debts and deadlines, and provide assistance to any relative problems of clients. Show less



Machado and Herran, P.A.

• Miami, Florida

• Legal Assistant Paralegal/Pre & Post Closer

  • Jul 2015 - Mar 2019

  As a pre and post closer, my duties include but are not limited to opening of file and including all documents attorney might need in order to prepare Title Commitment documents (closing protection letter, wire instructions, professional liability insurance), ordering title searches, surveys, Estoppel letters, title commitments request, partial releases, payoffs, closing instructions, and handling any issues related to the same. Ensure that all information is accurate prior to funding as well as send documents for funding approval. Monitor and track all funding documentation to ensure that all necessary paperwork has been completed and received. Schedule loan closings and communicate proactively with all parties involved in the transaction to avoid and/or resolve problems prior to closing. Final review of all loan packages prior to their delivery to lender, prepare checks using QuickBooks and disbursing same. Scan all documents to client’s folder, send documents to be recorded, and prepares files for file storage. Also, other duties included Administrative duties, mailing, copying, scanning, faxing, web search, ordering office supplies, bill/invoice payment, balancing checking/escrow accounts, preparing deposits, receiving and sorting incoming payments, and any other accounting matter require, as well as assisting attorney. Show less



Health

• Miami, Florida

• Specialist

  • Nov 2014 - Feb 2015

  Responsible for working with managers and the QM Director to develop and maintain a system for managing day-to-day operations of the Plan’s Healthy Behaviors Programs (HBP), completed assigned tasks within the set deadlines to obtain customer satisfaction and compliance with state, federal, AAAHC, and Health Plan requirements. Assisted QM managers/Director in the development and implementation of the HBP, including assistance with development and implementation of all internal support and documentation systems. Provided effective linkage between managers and other departments within the organization that are involved in any aspects of the HBP. Implemented technical and business solutions and suggestions by the managers. Kept up-to-date records of Plan members’ completion of milestones as well as earned and dispensed rewards. Assure that Plan members have timely access to earned rewards. Reported performance and task completion to managers for final evaluation and acceptance. Promoted and enhanced team building by working with other members of the QM department team and other departments within the organization. Promoted professional image of Simply Healthcare Plans in all interactions with outside vendors and other non-employees/non-members involved in the HBP. Minimized and fully controlled errors in the HBP oversight and record keeping. Communicated and reported the project status through meeting and written status reports. Assisted managers in estimating project costs and containment of those. Assisted managers to identify resources and use them to the fullest. Show less



Fred E. Glickman, P.A.

• Miami, FL

• Paralegal

  • Mar 2012 - Nov 2014

  As a Legal Assistant/Paralegal I prepare legal documents, which include pleadings, wills, contracts, real estate closing statements, letters, etc. Direct and coordinate law office activities, including delivery of subpoenas. Appraise and inventory real and personal property for Estate planning in addition to the daily office’s duties of scheduling appointments, e-filing, organizing, and maintaining files, etc. Responsible for all accounting duties using QuickBooks, which included but were not limited to payment of invoices, collecting payments, preparing bank deposits, payroll, balancing accounts at the end of the month, issuing checks, etc.. Show less



Garrido & Rundquist, P.A.

• Miami, Florida

• Paralegal

  • Jan 2011 - Jan 2012

  As a Foreclosure Paralegal some of my daily duties included but are not limited to the following, order foreclosure report, review foreclosure report with respect to priority of lienholders and determine parties to be served, draft foreclosure complaint and summons, draft motion and support documents for summary judgment, draft motion and order for default, draft decree of foreclosure, record all proofs of service, affidavits of mailing, and publication prior to sale, schedule appointments and court appearances, track and record all billable hours for each client, maintain a calendaring tickler using Outlook, file maintenance, organize and maintain files, correspond with clients, counsel and others on factual matters, inform client periodically of case/matter status, draft pleadings and documents, organize and maintain forms and client files, etc. Maintained hours worked on matters using PC Law, reviewed and approved any invoice pertaining to the handling of each matter. Show less



11th Judicial Circuit Court

• Case Manager

  • Jan 2011 - May 2011

  Provided support to the Foreclosure Master Calendar Unit on the day to day operations in order to meet the department’s goals of closing 60% of opened cases within one year. Within the first week and after going through the necessary training assisted a Scheduler in Section 85 in processing over 100 pending cases in order to bring her up to date. Processed over 238 cases in the Intake Department and 121 cases as a Scheduler within the first month of employment. Assisted Department’s Executive Assistant in creating a contact list of all new and current employees. Created Department’s Schedules in order to have coverage during Court sessions, lunches and reception area. In Section 50 I implemented the Summary Judgment process in order to meet the unique needs to this section, which included scheduling of hearings, the intake of the Summary Judgment packages or any other documentation that would trigger the process, case management and attending court, which included assisting the Judge, lawyers and Country Clerk. Assisted the Department’s Manager in handling all her call and proving assistance with issues, procedures, reviewing files when issues arise, research databases and identifying and assisting of problems and needs of the program, to mentioned some. Show less



Humana

• United States
• Insurance
• 700 & Above Employee

• Supervisor - Grievance and Appeals Department

  • Jun 2006 - Nov 2009

  Supervised day-to-day operations. Coordinated grievance and appeals resolution process by gathering information related to subscriber, provider or group complaints and facilitated resolution within designated timeframe. Directly responsible for 6 - 8 associates. Assumed day-to-day managerial responsibilities in absence of department manager. Handled all escalated calls and complaints. Responsible for all human resource functions. Negotiated settlements up to $500.00 between members, participating providers and Humana achieving greater customer satisfaction. Designed and maintained forms, sample letters and supporting documentation for use by associates which provided accurate and complete information to customers and facilitated resolution process. Mentored and motivated associates to consistently achieve performance goals. Provided guidance and interpretation related to administrative and operational procedures which enabled accurate determinations to be made for customers. Created step-by-step manual for all new systems used to train associates, ensuring all policies and procedures were standardized and followed. Monitored production of associates through use of weekly, by-weekly, monthly and quarterly reports, shared with upper management and other departments to avoid errors and reduce grievances. Show less



TracFone Wireless, Inc.

• United States
• Telecommunications
• 500 - 600 Employee

• Supervisor - Executive Retention Department

  • 2006 - 2006

  Supervised staff of 13 – 15 associates responsible for dealing with complaints received by Federal Communications Commission (FCC), Attorney General’s Office and Better Business Bureau (BBB). Responsible for all human resources issues related to reporting associates.and company.

• Executive Assistant

  • 2005 - 2006

  Maintained calendar for Chief Financial, coordinated meetings and travel plans. Responsible for processing all confidential information which included personnel files, emails, faxes and letters.Prepared monthly reports in Spanish which facilitated understanding of production and status of TracFone to parent company. Served as liaison



ADP TotalSource

• Executive Assistant of Chief Executive Officer / President

  • 2004 - 2005

  One of the world's largest providers of business outsourcing solutions with nearly $9B in revenue and 570,000 clients. Offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. One of the world's largest providers of business outsourcing solutions with nearly $9B in revenue and 570,000 clients. Offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Training Coordinator and Administrator

  • Jan 1998 - Jan 2004

  Provided support to Client Training Service Trainers and Designers related to all training materials and reports. Implemented training seminars for clients and associates. Responsible for all client and associate seminar registration, materials which included video library, announcement distribution, calendars, shipping materials and generation of certificates.Executed direct billing with hotels to streamline processes and provide improved booking rates and lower audio-visual equipment rental and food and beverage costs. Maintained reports and databases which included accounting analysis, trainer evaluations, monthly training summaries, cancellation reports and departmental cross charges which were used by department manager for weekly meetings with department heads. Show less

• Senior Executive Assistant to President of Technology for Latin America / Caribbean

  • 1998 - 2004

  US mainly known for credit and charge card business. Large player in travel services, mutual funds, brokerage and insurance businesses.; Arranged and maintained sensitive documents in compliance with security procedures. Screened all worldwide intercompany communications. Prepared reports and maintained travel schedule, calendar, meetings and conferences. Provided administrative support to 5 direct reports. Planed and coordinated corporate luncheons and developed presentations for related on-site and offsite meetings.Mentored Administrative Assistant to assist in achievement of business goals. Processed, created and maintained Business Continuation Plan for technology area which served as guide to follow in case of natural disaster.Coordinated events, such as, Take Your Children To Work Day, United Way Fund Raising, Blood Drives, Annual Employee Survey, Diversity Activities, Annual Company Picnic and Holiday Celebration Party. Show less



Sabre Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Administrative Assistant

  • Jan 1996 - Jan 1998

  System use by American Airlines System use by American Airlines



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Report Administrator

  • Jan 1992 - Jan 1996



Sunglass Hut

• Real Estate Administrator

  • Jan 1991 - Jan 1992



Republic National Bank

• Banking
• 1 - 100 Employee

• Executive Assistant

  • Jan 1989 - Jan 1990



Mercantil Banco

• Venezuela
• Banking
• 700 & Above Employee

• Private Banking Officer

  • 1985 - 1989