Experience

Orbit Housing

• Pakistan
• Real Estate
• 1 - 100 Employee

• Lettings Officer

  • Jul 2020 - Present

  I am currently employed as a Lettings Officer, working 21.75 hours per week. I work within a team that are responsible for the prompt allocation of void properties and new build schemes. I am also responsible for the processing of mutual exchange applications and aim to provide a decision on the application within the statutory 42 days deadline. I provide a customer focussed service whilst ensuring compliance to Orbit’s policies and procedures. I am currently employed as a Lettings Officer, working 21.75 hours per week. I work within a team that are responsible for the prompt allocation of void properties and new build schemes. I am also responsible for the processing of mutual exchange applications and aim to provide a decision on the application within the statutory 42 days deadline. I provide a customer focussed service whilst ensuring compliance to Orbit’s policies and procedures.



Shelter

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Paralegal

  • Mar 2019 - Jun 2020

  I was employed as a Paralegal with Shelter UK, working just 15 hours per week. I assisted the Solicitors in cases of homelessness appeals and families facing eviction from their homes. I represented the clients in court and prepared all the necessary documentation for presentation to the District Judge. Accurate interpretation of all information was essential to ensure a successful result. I was employed as a Paralegal with Shelter UK, working just 15 hours per week. I assisted the Solicitors in cases of homelessness appeals and families facing eviction from their homes. I represented the clients in court and prepared all the necessary documentation for presentation to the District Judge. Accurate interpretation of all information was essential to ensure a successful result.



Lovell Partnerships Ltd

• United Kingdom
• Construction
• 700 & Above Employee

• Customer Services Manager

  • Nov 2018 - Mar 2019

  I was employed as a Customer Care Supervisor, managing a team that respond to complaints and issues relating to their new property. I ensured the recording of all customer contact on the CRM system and that all customer complaints and issues were dealt with in a timely and efficient manner, as per the company’s policies and procedures. I regularly conducted property inspections, snagging, new build home acceptances and undertaking Home Demonstrations with the prospective owners prior to legal completion. Show less



Orbit Housing Association

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Income Recovery Officer

  • Nov 2017 - Jun 2018

  I was employed on a temporary basis within the Income Services Team responsible for providing advice and assistance on all areas relating to income recovery and having responsibility for maximising income through tenancy enforcement and negotiation. I represented the Association in court and provided advice on entitlements to housing and welfare benefits and debt management and made appropriate referrals in complex cases. I was employed on a temporary basis within the Income Services Team responsible for providing advice and assistance on all areas relating to income recovery and having responsibility for maximising income through tenancy enforcement and negotiation. I represented the Association in court and provided advice on entitlements to housing and welfare benefits and debt management and made appropriate referrals in complex cases.



Victory Housing Trust

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Housing Operations Manager

  • Feb 2006 - Oct 2017

  I managed a team of up to 12 Housing Officers who were responsible for allocation of tenancies, with overall responsibility for void turnaround time and reporting of stats to the Board on a monthly basis. I was responsible for authorising all allocations to ensure compliance with Victory Housing’s allocations policy and responding to all challenges on decisions made. I also had responsibility for tenancy management queries, successions, assignments, estate management and income collection including, attendance at court and execution of Warrants. I was also responsible for managing, monitoring and reviewing budgets to ensure maximum value for money in relation to each role. Performance management was a key part of my role and I was required to ensure operational and corporate targets were met whenever possible. I was also lead officer on adult safeguarding and was responsible for ensuring all identified cases were referred and followed up. Show less



North Norfolk District Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Area Housing Manager

  • Sep 1999 - Feb 2006

  Originally employed as Area Housing Officer managing a patch of 650 properties across North Norfolk. This was a fully generic role and included income collection, allocation of void properties, antisocial behaviour, mutual exchanges, assignments and succession applications. Secured promotion to Area Housing Manager in September 2005, managing a team of 9 officers. I was heavily involved in the housing stock transfer to Victory Housing Trust the following year. Originally employed as Area Housing Officer managing a patch of 650 properties across North Norfolk. This was a fully generic role and included income collection, allocation of void properties, antisocial behaviour, mutual exchanges, assignments and succession applications. Secured promotion to Area Housing Manager in September 2005, managing a team of 9 officers. I was heavily involved in the housing stock transfer to Victory Housing Trust the following year.



Broadland Housing Group

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Housing Officer

  • Jun 1997 - Sep 1999

  I was responsible for a generic housing management service within a designated patch across East Anglia. This included rent collection, attendance at court, execution of Warrants, allocation of void properties, dealing with antisocial behaviour and general housing management enquiries. I was responsible for a generic housing management service within a designated patch across East Anglia. This included rent collection, attendance at court, execution of Warrants, allocation of void properties, dealing with antisocial behaviour and general housing management enquiries.



Anglia Housing Group

• United Kingdom
• Real Estate

• Income Officer - Sundry Debts

  • Apr 1993 - May 1997

  Responsible for the collection of sundry debt monies and the correct allocation of payments. I was part of an Income Management team and was regularly involved in payment runs, allocation of rent debits and dealing with customer enquiries. Responsible for the collection of sundry debt monies and the correct allocation of payments. I was part of an Income Management team and was regularly involved in payment runs, allocation of rent debits and dealing with customer enquiries.