Experience

Marks, O'Neill, O'Brien, Doherty & Kelly, P.C.

• United States
• Legal Services
• 100 - 200 Employee

• Litigation Support and eDiscovery Eclipse Certified Specialist, Technology Instructor

  • Dec 2007 - Present

  • Serves as senior professional in the department reporting to the COO/Director of Information Systems. • Provides all levels of support to over 150 users in a law office environment spanning seven offices in five states to include desktop support, networking /data support, Phone support/administration, managing projects, overseeing focus groups, documentation, training users, support staff and managing user accounts. Directed helpdesk staff. • Primary support specialist in Litigation support of eDiscovery applications. Creating/maintaining numerous databases using firms eDiscovery applications. Importing and processing data. Documentation of processes performed. Assisting attorneys and staff - from start (eDiscovery document review) to finish (Producing documents for expert reviews, trial exhibits, etc.) Application installation and training for all attorneys/staff involved in review process including reviewing/searching, identifying/classifying documents reviewed, redacting, bates numbering (if applicable). Troubleshooting hardware/software issues involving eDiscovery applications. • Initially oversaw key aspects of migrating entire firm from WordPerfect to Word. Updated/trained entire firm from Windows XP and Office 2003 to Windows 7 and Office 2013. • Oversaw key aspects of other software deployments including timekeeping system, Workshare Protect metadata security, Payne Numbering, pdfDocs, Nuance PDF, Best Authority, etc. • Developed automated deployment and update solutions for software, computer configuration, printer installation, version control, and other repetitive tasks • Oversaw key aspects of relocating offices with minimal work production loss • Created over 2,000 custom forms/custom autotext entries specific to each office. • Conducted research and development to recommend and implement solutions. • Support Microsoft Office products to include firm/office location specific document layout, styles, autotext, macros and custom add-ins. Show less



Computer Consultants Network (CCN)

• Global Support

• President/Owner

  • Jan 1991 - Dec 2007

  • Supplied services to numerous Fortune 500 companies. These services included training, project management, team building, HR Management, Systems Analysis and Software installation and configuration support. • Training included in-house trainers, end user, help desk, project contract trainers • Supplied services to numerous Fortune 500 companies. These services included training, project management, team building, HR Management, Systems Analysis and Software installation and configuration support. • Training included in-house trainers, end user, help desk, project contract trainers