Experience

#HomelessEntrepreneur

• Spain
• Non-profit Organizations
• 1 - 100 Employee

• Local Angel

  • May 2017 - Present

  "We have the opportunity to do much more than consume; we can care and create change by volunteering and helping those who really want to leave the streets because giving some change or a little food only helps them maintain. Give them the opportunity to be a #HomelessEntrepreneur." "We have the opportunity to do much more than consume; we can care and create change by volunteering and helping those who really want to leave the streets because giving some change or a little food only helps them maintain. Give them the opportunity to be a #HomelessEntrepreneur."



Baldur & Co Journal

• Lisbon Area, Portugal

• CEO & Founder

  • Feb 2017 - Present

  Journal & Travel Blog More to come soon. Journal & Travel Blog More to come soon.



Beyond Frontiers Foundation

• Lisbon Area, Portugal

• CEO & Founder

  • Feb 2017 - Present

  Non-profit organization being developed to help others all around the world. More to come soon. Non-profit organization being developed to help others all around the world. More to come soon.



Geysir Kollektif

• Lisbon Area, Portugal

• CEO & Founder

  • Feb 2017 - Present

  Geysir Kollektif is the answer to all your arty needs. The core idea is to do art for fun and eventually become famous. Stay tuned for more! Geysir Kollektif is the answer to all your arty needs. The core idea is to do art for fun and eventually become famous. Stay tuned for more!



Baldur & Co

• Worldwide

• Chief Executive Officer

  • Jan 2017 - Present

  Developing a high-end leisure company Lifestyle management and beyond! Developing a high-end leisure company Lifestyle management and beyond!



Travelgenio.com

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Travel Agent

  • Jul 2015 - Jan 2016

  - Customer care via phone, mail, fax - Working with the leading GDS systems in the market - Amadeus, Galileo, Sabre - Creating PNR's, modification, cancellations, special requests, waiting lists - Involuntary Changes Management searching for the best option for each customer - Translation and navigability of the german version of Travelgenio.com - Direct contact with airlines and commercial representatives for OTA's - Customer care via phone, mail, fax - Working with the leading GDS systems in the market - Amadeus, Galileo, Sabre - Creating PNR's, modification, cancellations, special requests, waiting lists - Involuntary Changes Management searching for the best option for each customer - Translation and navigability of the german version of Travelgenio.com - Direct contact with airlines and commercial representatives for OTA's



Campofrio Food Group

• Spain
• Food and Beverage Services
• 500 - 600 Employee

• Executive Global Travel Services

  • Oct 2014 - Mar 2015

  -MICE -Hotel bookings -Cars, trains, flights bookings -Negotiation, relation with suppliers -MICE -Hotel bookings -Cars, trains, flights bookings -Negotiation, relation with suppliers



Banco Popular

• Spain
• Banking
• 700 & Above Employee

• Customer Care - International Target Markets (German + English)

  • Jan 2014 - Aug 2014

  Grupo Banco Popular, Madrid (Spain) - Management of private banking on-line - Account Management - Management of credit cards - Document management - Brokerage with branches Grupo Banco Popular, Madrid (Spain) - Management of private banking on-line - Account Management - Management of credit cards - Document management - Brokerage with branches



Destinia

• Spain
• Travel Arrangements
• 100 - 200 Employee

• Booking Agent

  • May 2013 - Sep 2013

  Destinia Global Travel S.A., Madrid (Spain) - Customer Care - Contact with the public - Telephone support - Mailing - Reservation management - Creation / follow up - Overbookings management - Modifications - Cancellations - Group rates - Contact with suppliers Destinia Global Travel S.A., Madrid (Spain) - Customer Care - Contact with the public - Telephone support - Mailing - Reservation management - Creation / follow up - Overbookings management - Modifications - Cancellations - Group rates - Contact with suppliers



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Booking agent in the Department of Large Accounts and Special customers

  • May 2012 - Nov 2012

  - Negotiation of special prices - Customer calls - Mailing - Reservations - Cancellations, modifications - Creation of waiting lists - Special requests - Continuous contact reservations departments of different hotels and target market managers. - Negotiation of special prices - Customer calls - Mailing - Reservations - Cancellations, modifications - Creation of waiting lists - Special requests - Continuous contact reservations departments of different hotels and target market managers.



Schauinsland-Reisen GmbH (Viajes Canarias Europa SL)

• Las Palmas de Gran Canaria y alrededores, España

• Chief Incoming Booking Agent

  • Feb 2009 - May 2010

  - Coordination with headquarters in Germany. - Daily control of volume and processing reservations. - Modification of reservations and cancellations. - Incident management. - Control of guarantees - Management of overbookings. - Negotiation of compensation for overbookings. - Negotiation of special rates. - Management of changes or extensions in situ. - Transfer management. - Coordination with headquarters in Germany. - Daily control of volume and processing reservations. - Modification of reservations and cancellations. - Incident management. - Control of guarantees - Management of overbookings. - Negotiation of compensation for overbookings. - Negotiation of special rates. - Management of changes or extensions in situ. - Transfer management.



Groundforce Portugal

• Portugal
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Oct 2008 - May 2009

  - Check-In - Boarding - Check-In - Boarding



Viajes Ruppel

• Las Palmas de Gran Canaria y alrededores, España

• Scholarship Holder

  • Jun 2008 - Sep 2008

  - Customer Care - Telephone support - Mailing - Airline tickets sales - Tour packages sales - Boat + train ticket sales - Customer Care - Telephone support - Mailing - Airline tickets sales - Tour packages sales - Boat + train ticket sales



Servatur Hotels & Resorts

• Spain
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Oct 2007 - May 2008

  - Customer Registration (chek-in, check-out), assigning room and proceeding to the blocking of rooms booked. - Identify and report the status, type and location of rooms, participating in the coordination and maintenance of the same. - Provide the customer with all the information and services required during the stay in the hotel (including outsourcing), according to the guidelines established by the organization. - Perform strong rental boxes to customers, as well as foreign exchange. Show less



Lopesan

• Spain
• Hospitality
• 500 - 600 Employee

• Front Desk Receptionist

  • Jun 2007 - Oct 2007

  - Perform customer registration , assigning and locking rooms. - Identify and report the status , type and location of rooms , participating in the coordination and maintenance. - Provide the customer with all the information and services required for their stay in the establishment (including outsourcing ) , in accordance with guidelines of the organization. - Safety box rentals. - Report of last minute changes , such as changing rooms, extensions of stay,failures, etc. departments affected by them. - Customer complaints support and solution according to the established rules by the organization. Show less



Iberostar Group

• Spain
• Hospitality
• 700 & Above Employee

• Scholarship Holder

  • Sep 2006 - Dec 2006

  - Attend and inform customers about the features of the hotel and its various services. - Assist in conducting customer reservations, depending on the commercial policy of the chain and the availability and characteristics of the rooms, by phone or in person. - Check the number of free rooms, across the information management systems with the available documentation relating to reservations. - Assist in the process of check in and check out of hotel guests, requesting the necessary information in each case. Show less