Experience

Asiatravel.com

• Hospitality
• 1 - 100 Employee

• Senior Sales Administration Executive

  • Dec 2014 - Present

  • Preparing and issuing invoices on weekly and bi-monthly basis for agents with credit facility and guarantee deposit.• Monitor payments from agents and recording payment in the system.• Following-up and ensuring collection of accounts receivables from agents.• Reconcile payments and invoices.• Monitor and maintain schedules of Guarantee Deposit of agents.• Answering e-mails and calls from member travel agents for quotation, amendment, cancellation and update on existing bookings made online.• Agent’s support on enquiries and assistance on agent website familiarization and exploration.• Liaising with other department and offices in other countries to facilitate accurate information for agent’s booking.• Prepare necessary reports and documents required by the Department Head.



Asiatravel.com Holdings Ltd.

• Senior Sales & Marketing Executive

  • Jul 2010 - Dec 2014

  - Responsible for billing and collecting receivables.- Answering agent's inquiries on the B2B website - Assists in agent's booking such as amendment, cancellation, re-booking and others.- Update on agent's profile in the system.- Visit agents from time to time in order for them to patronize our products.- Prepare reports to manager as requested - Responsible for billing and collecting receivables.- Answering agent's inquiries on the B2B website - Assists in agent's booking such as amendment, cancellation, re-booking and others.- Update on agent's profile in the system.- Visit agents from time to time in order for them to patronize our products.- Prepare reports to manager as requested



Zahra Tex Middle East LLC

• Personal Assistant cum Accounts

  • Sep 2004 - Sep 2010

  Reporting directly to the Managing Directors of the company. Managing their e-mails and fulfilling their requirements. Providing a sound judgement for the upcoming collection for Spring & Autumn. Also assisting in the financial reports and accounting matters. Reporting directly to the Managing Directors of the company. Managing their e-mails and fulfilling their requirements. Providing a sound judgement for the upcoming collection for Spring & Autumn. Also assisting in the financial reports and accounting matters.



Cable Box Office Shows & Systems

• Accounts Assistant

  • Jul 2006 - Aug 2010

  Reconciling and preparing bank reconciliation, cash flow and accounts payables for daily, weekly and monthly reports. Reconciling and preparing bank reconciliation, cash flow and accounts payables for daily, weekly and monthly reports.



ICT Marketing Services, Inc.

• Telephone Banker

  • Dec 2006 - Feb 2007

  • Handling and providing customers of Washington Mutual Bank of excellent customer service in a fast and efficient way.• Conduct financial transactions between customers and the Bank, handles routine customer inquiries and problems and maintain favorable customer and employee relations.• Follow customer service procedures to ensure they are met to the highest standard consistently.• Receive and process checking and savings account transactions; Mastercard/VISA transactions. Note and verify significant information as required by Bank policy/procedure. • Receive and answer questions on Bank transaction services and procedures, maintaining good customer relations at all times. Discuss routine problems related to checking and savings transactions or Bank services. Direct customers to appropriate employees for answers to only the most complex problems or inquiries. Refer difficult questions to the Supervisor.• Perform functions such as funds transfer, activating and closing cards, re-issuing new cards, filing ATM/electronic withdrawal disputes, scheduling payments in on-line banking, stop payments, check orders and others via the telephone.• Assist customers with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner providing positive customer relations.• Maintain confidentiality of customer account information. Follow established policies and procedures in responding to inquiries and requests.