Janet Chang
CRM Manager at Inter - Continental Oils and Fats (ICOF)- Claim this Profile
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Bio
Kevin See
Janet was responsible for deploying Salesforce CRM to the Asia Pacific network of dealers. She was the subject matter expert and I supported her as part of the core team managing this project. Janet singlehandedly spearheaded the programme in AP, managing the deployment, planning and support of all 3 Clouds while aligning it with our Customer Contact Programme. Despite the many intricate challenges we faced, I always enjoyed working with Janet because she was always dependable and ever so patient with the daily demands of a system transition. Her dedication and passion was evident in the way she approached change and everyone who worked with her knew that Janet is someone who isn't afraid to get involved, to "get her hands dirty" in order to accomplish her objectives. It's quite a gift that she is meticulous with the finest details yet incredibly easy to work with, and that is probably why she has established such a strong rapport with everyone. I'm glad to have had the opportunity to work with Janet and I would gladly do so again. I'm confident she will be an asset wherever she puts her heart to and I'm happy to endorse her.
Kevin See
Janet was responsible for deploying Salesforce CRM to the Asia Pacific network of dealers. She was the subject matter expert and I supported her as part of the core team managing this project. Janet singlehandedly spearheaded the programme in AP, managing the deployment, planning and support of all 3 Clouds while aligning it with our Customer Contact Programme. Despite the many intricate challenges we faced, I always enjoyed working with Janet because she was always dependable and ever so patient with the daily demands of a system transition. Her dedication and passion was evident in the way she approached change and everyone who worked with her knew that Janet is someone who isn't afraid to get involved, to "get her hands dirty" in order to accomplish her objectives. It's quite a gift that she is meticulous with the finest details yet incredibly easy to work with, and that is probably why she has established such a strong rapport with everyone. I'm glad to have had the opportunity to work with Janet and I would gladly do so again. I'm confident she will be an asset wherever she puts her heart to and I'm happy to endorse her.
Kevin See
Janet was responsible for deploying Salesforce CRM to the Asia Pacific network of dealers. She was the subject matter expert and I supported her as part of the core team managing this project. Janet singlehandedly spearheaded the programme in AP, managing the deployment, planning and support of all 3 Clouds while aligning it with our Customer Contact Programme. Despite the many intricate challenges we faced, I always enjoyed working with Janet because she was always dependable and ever so patient with the daily demands of a system transition. Her dedication and passion was evident in the way she approached change and everyone who worked with her knew that Janet is someone who isn't afraid to get involved, to "get her hands dirty" in order to accomplish her objectives. It's quite a gift that she is meticulous with the finest details yet incredibly easy to work with, and that is probably why she has established such a strong rapport with everyone. I'm glad to have had the opportunity to work with Janet and I would gladly do so again. I'm confident she will be an asset wherever she puts her heart to and I'm happy to endorse her.
Kevin See
Janet was responsible for deploying Salesforce CRM to the Asia Pacific network of dealers. She was the subject matter expert and I supported her as part of the core team managing this project. Janet singlehandedly spearheaded the programme in AP, managing the deployment, planning and support of all 3 Clouds while aligning it with our Customer Contact Programme. Despite the many intricate challenges we faced, I always enjoyed working with Janet because she was always dependable and ever so patient with the daily demands of a system transition. Her dedication and passion was evident in the way she approached change and everyone who worked with her knew that Janet is someone who isn't afraid to get involved, to "get her hands dirty" in order to accomplish her objectives. It's quite a gift that she is meticulous with the finest details yet incredibly easy to work with, and that is probably why she has established such a strong rapport with everyone. I'm glad to have had the opportunity to work with Janet and I would gladly do so again. I'm confident she will be an asset wherever she puts her heart to and I'm happy to endorse her.
Experience
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Inter-Continental Oils and Fats (ICOF)
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Singapore
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International Trade and Development
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1 - 100 Employee
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CRM Manager
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Apr 2019 - Present
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JLR
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United Kingdom
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Motor Vehicle Manufacturing
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700 & Above Employee
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CRM Manager
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May 2016 - Mar 2019
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Caterpillar Inc.
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United States
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Machinery Manufacturing
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700 & Above Employee
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Customer Experience / Loyalty Consultant
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Jul 2002 - Nov 2015
Supporting Asia Pacific dealers in loyalty program and Customer Experience transformation • Point-of-contact for dealers and employees for all loyalty and Customer Experience related matters. • Point-of-contact for corporate and Asia Pacific matters on loyalty and Customer Experience. • Project leader in various projects such as Global Machine Delivery and Dealer’s Facility Project. • Work with all different internal business units (Engine and Transportation, Global Construction Industries, Marine etc) to analyse their loyalty result and customer comments to identify gaps in their products and service so that continuous improvement projects can be established for improvement. • Based on corporate strategic initiatives , work with district and dealers to meet their required level of assessment in Customer Experience section. • Participated as facilitator in district and dealer’s rapid improvement workshop to brain-storm and develop better solution for their sales and product support services. • Led many Customer Experience initiatives in Asia Pacific (as seen below) for employees and dealers. • Support company strategic requirement on foundational capability for all dealers named “Across the Table” (ATT) initiative working with dealers and districts on the Customer Experience assessment. • Led bi-monthly Customer Experience meeting for Asia District. • Customer Experience presentation to marketing trainees and Brand awareness week. • Overall administrator working with 3rd party vendors (ORC International based in Melbourne and RDA based in Detroit USA) and for survey program which runs on a daily basis. • Lead culture transformation to deliver new customer values and engage the employees Show less
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Sears Buying S
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Singapore
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Systems Administrator
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Apr 2001 - Jul 2002
Company is a buying house and I was taking care of the in house systems – 50 employees Company is a buying house and I was taking care of the in house systems – 50 employees
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Education
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Jurong Junior College
'A' Level Certificate -
Ngee Ann Polytechnic
Diploma, Centre for Computer Studies -
St. Margaret's Secondary School
'O' Level Certificate -
University of Wales
Bachelor of Science (BSc), Business Computing and Information Technology
Community
