Customer Service Manager

• Nov 2021 - Present

Liaison Officer

• Oct 2016 - Nov 2021

Manages the customer service/experience, visits each tenant to explain the extent of work involved, ascertain his/her individual requirements. Ensures that all points discussed are documented. • Have the knowledge of Kitchen, Bathroom, Sheltered Accommodation, Heating, Electric, External Wall Insulation, Rendering and Roofing Works. • Liaise and negotiates with Private Owners regarding the works for any external works. • Works with the Site Manager to consult and explain scope and nature of intended works programme to the tenant. Arranges all appointments and monitors access arrangements to individual properties. • Visits the tenants daily to ensure they are happy with the works in progress and if they require any assistance. • Liaises with Housing Officers/Social Services with regards to any support that a tenant may require prior or during the works. • Attends clients and company meetings either on a weekly basis or monthly. • Attends resident and local meetings relating to the project including any resident associations as deemed necessary by the client and the project. Also carried out presentations relating to the Project. Organised Open Day Events prior to the Project starting. • Attends programming meeting to schedule properties available to be programmed in.

Tenant Liaison Officer

• Nov 2012 - Sep 2016

• Manages the customer service/experience, visits each tenant to explain the extent of work involved, ascertain his/her individual requirements. Ensures that all points discussed are documented.• Have the knowledge of Kitchen, Bathroom, Sheltered Accommodation, Heating, Electric, External Wall Insulation, Rendering and Roofing Works. • Liaise and negotiates with Private Owners regarding the works for any external works.• Works with the Site Manager to consult and explain scope and nature of intended works programme to the tenant. Arranges all appointments and monitors access arrangements to individual properties. • Visits the tenants daily to ensure they are happy with the works in progress and if they require any assistance.• Liaises with Housing Officers/Social Services with regards to any support that a tenant may require prior or during the works.• Attends clients and company meetings either on a weekly basis or monthly.• Attends resident and local meetings relating to the project including any resident associations as deemed necessary by the client and the project. Also carried out presentations relating to the Project. Organised Open Day Events prior to the Project starting.• Attends programming meeting to schedule properties available to be programmed in.

Tenant Liaison Officer

• Sep 2010 - Nov 2012

• Manages the customer service/experience, visits each tenant to explain the extent of work involved, ascertain his/her individual requirements. Ensures that all points discussed are documented.• Have the knowledge of Kitchen, Bathroom, Sheltered Accommodation, Heating, Electric, External Wall Insulation, Rendering and Roofing Works. • Liaise and negotiates with Private Owners regarding the works for any external works.• Works with the Site Manager to consult and explain scope and nature of intended works programme to the tenant. Arranges all appointments and monitors access arrangements to individual properties. • Visits the tenants daily to ensure they are happy with the works in progress and if they require any assistance.• Liaises with Housing Officers/Social Services with regards to any support that a tenant may require prior or during the works.• Attends clients and company meetings either on a weekly basis or monthly.• Attends resident and local meetings relating to the project including any resident associations as deemed necessary by the client and the project. Also carried out presentations relating to the Project. Organised Open Day Events prior to the Project starting.• Attends programming meeting to schedule properties available to be programmed in.

Tenant Liaison Officer

• Oct 2008 - Sep 2010

• Manages the customer service/experience, visits each tenant to explain the extent of work involved, ascertain his/her individual requirements. Ensures that all points discussed are documented. • Works with the Site Manager to consult and explain scope and nature of intended works programme to the tenant. Arranges all appointments and monitors access arrangements to individual properties. • Visits the tenants daily to ensure they are happy with the works in progress and if they require any assistance. • Carries out condition audits of occupied premises prior to commencement of works. • Liaises with Housing Officers/Social Services with regards to any support that a tenant may require prior or during the works. • Attends clients and company meetings either on a weekly basis or monthly. • Attends resident and local meetings relating to the project including any resident associations as deemed necessary by the client and the project. Also carried out presentations relating to the Project. Organised Open Day Events prior to the Project starting. • Deputises for Senior Residential Liaison Officer, I have had to familiarise myself with the attendance policy to enable me to carry out return to work interviews after sickness. • Conducted team meetings which includes Respect At Work and Works Progress presentations to all staff.