Experience

Sunda International Company, Ghana

• Ghana
• Manufacturing
• 1 - 100 Employee

• Customer Service Supervisor

  • Sep 2023 - Present



UBA Ghana Ltd

• Ghana
• Banking
• 200 - 300 Employee

• Customer Experience Expert

  • Mar 2022 - Sep 2023

  •Collaborate with internal team members to address more than 80 complaints from customers each shift in an endeavor to deliver improved customer experiences. •Provide exceptional customer service through telephone, online chat, and email, exceeding performance goals of 86% and reaching 90% customer satisfaction rates. •Increase daily revenue by 80% by engaging in cross-selling and up-selling activities while improving consumers' experiences. •Recommend items that best meet customers' demands by staying up to date on product and service changes and informing them daily. Show less



Neuseite Meditek and Konsult

• Accra, Greater Accra Region, Ghana

• Logistics and Performance Auditor

  • Jul 2021 - Feb 2022

  •Major performance indicators were analyzed to assess and improve the supply chain strategy; they revealed 15% lower warehouse operational expenses and 25% higher inventory turnover. •90% more productivity was achieved by evaluating the performance of the warehouse personnel and implementing programs to ascertain their efficacy and implement changes as necessary. •By assessing whether programs and procedures were operating efficiently achieving the targeted goals, and adhering to laws and regulations, a 100% result-driven culture was created. Show less



CalBank PLC

• Ghana
• Financial Services
• 700 & Above Employee

• Customer Service Representative and Financial Inclusion , National Service Personnel

  • Sep 2019 - Aug 2020

  •Working with partners and organizations, we co-developed and applied three financial inclusion techniques to increase customer income by 80%. •As a result of assisting customers with complaints, enquiries, and information about the bank's goods and services, customer satisfaction reached an all-time high, rising by a margin of 85% and complaints falling to 15%. •Handled customer accounts, maintained track of more than 50 daily customer interactions, and stored pertinent paperwork. •Working with partners and organizations, we co-developed and applied three financial inclusion techniques to increase customer income by 80%. •As a result of assisting customers with complaints, enquiries, and information about the bank's goods and services, customer satisfaction reached an all-time high, rising by a margin of 85% and complaints falling to 15%. •Handled customer accounts, maintained track of more than 50 daily customer interactions, and stored pertinent paperwork.



PwC

• Professional Services
• 700 & Above Employee

• Human Resource and Audit Assistant (Intern)

  • Jun 2017 - Sep 2017

  •Compiled and maintained over 50 employee records, including holidays and sickness leaves. •Assisted with the documentation of employee complaints, handled payroll, and prepared wages, resulting in an unbeatable 95% increase in employee satisfaction. •Compiled and maintained over 50 employee records, including holidays and sickness leaves. •Assisted with the documentation of employee complaints, handled payroll, and prepared wages, resulting in an unbeatable 95% increase in employee satisfaction.