Digital Technologies and Robotics Teacher

• Jan 2020 - Present

Students Helping Students Online Adviser

• Feb 2017 - Present

Create manage and support multiple SharePoint sites Manage and Create SHS webpages Design, create and implement online training modules Advise team on online strategies and best practice Create manage and support multiple SharePoint sites Manage and Create SHS webpages Design, create and implement online training modules Advise team on online strategies and best practice

Application Support Engineer

• Jul 2015 - Feb 2017

Monitoring cheque processing systems for financial institutions. Testing new software releases Migrating new software releases into UAT, SIT, DR and PROD environments Performing daily processing tasks for financial institutions Investigating faults and errors within client environments and providing analysis and solutions Liaising with clients via email and phone Monitoring cheque processing systems for financial institutions. Testing new software releases Migrating new software releases into UAT, SIT, DR and PROD environments Performing daily processing tasks for financial institutions Investigating faults and errors within client environments and providing analysis and solutions Liaising with clients via email and phone

Casual Relief Teacher

• Jan 2011 - Dec 2013

Ably attended assigned schools as a replacement classroom teacher (both secondary and primary) Successfully supervised playground activities Competently provided teachers with a full report on each replacement class Skilfully provided acceptable and educational filler activities where students finished early or if work was not assigned for the class Effectively utilised classroom management for each class Adeptly followed the assigned teaching plan for each class Proactively participated in team teaching when required Show less

I.T. Consultant

• Mar 2003 - Dec 2005

Developing in house software jobs to process lockbox payments Testing new releases Writing documentation on job development Developing new reports through Crystal Reports Investigating errors and providing analysis and solutions Developing in house software jobs to process lockbox payments Testing new releases Writing documentation on job development Developing new reports through Crystal Reports Investigating errors and providing analysis and solutions

Webmaster

• Mar 2003 - Sep 2003

Skilfully updated and improved the Monash Residential Services (MRS) website Painstakingly ensured that the MRS website was accessible to those with a disability Enthusiastically promoted the use of the MRS website among the student residents Skilfully updated and improved the Monash Residential Services (MRS) website Painstakingly ensured that the MRS website was accessible to those with a disability Enthusiastically promoted the use of the MRS website among the student residents

Customer Support Representative

• May 1999 - Sep 2002

Professionally answered helpdesk calls from customers Meticulously documented and processed helpdesk calls Efficiently resolved software issues for customers Successfully trained customers in software use Expertly authored detailed user manuals Effectively developed and implemented new reports for customers and helpdesk team Accurately developed and configured software for customers Provided outstanding service while liaising between the customer and the development team Competently undertook and completed minor project management Provided professional and exceptional on-site resolution of customer issues Show less