Project Lead

• Mar 2021 - Present

- Oversee and facilitate 80+ projects/year spanning diverse industries for eLearning - Lead and manage cross-functional teams of 15+ from pre to post-production: sales, project coordination, content coaching, copywriting, marketing, filming, video editing, graphic design, web design/development, and LMS product front/backend setup - Established company workflows and created SOPs: successfully closed out 1/3 of all projects from the past 7 years within 1.5 as a result - 3x more projects closed out in 2022 than preceding year Show less

Project Manager

• Oct 2022 - May 2023

- Apply scrum and agile methodologies to lead $200k budget project and manage Samsung's Sales Training & Enablement team in updating its Knox Security Platform/Knox Cloud Solutions eLearning certifications for B2B networks - Plan, design, source, perform QA/QC, and provide weekly status updates to meet strict timeframes - Modify and direct project plans to meet organizational needs - Apply scrum and agile methodologies to lead $200k budget project and manage Samsung's Sales Training & Enablement team in updating its Knox Security Platform/Knox Cloud Solutions eLearning certifications for B2B networks - Plan, design, source, perform QA/QC, and provide weekly status updates to meet strict timeframes - Modify and direct project plans to meet organizational needs

Clinical Processor

• Dec 2020 - Apr 2021

Editor

• Oct 2018 - Dec 2019

Logistics Coordinator

• Dec 2018 - Mar 2019

Intern

• Jan 2018 - Jul 2018

- Received HIV/AIDS and cultural training from 01-05/2018 - Taught 10,000 students collectively with the IAPA team in India from 05-07/2018, highlighting importance of HIV/AIDS education and prevention to provide free resources and help reduce fear and stigma associated with disease - Received HIV/AIDS and cultural training from 01-05/2018 - Taught 10,000 students collectively with the IAPA team in India from 05-07/2018, highlighting importance of HIV/AIDS education and prevention to provide free resources and help reduce fear and stigma associated with disease

Shift Supervisor

• Apr 2016 - May 2018

- Oversaw store in absence of manager, led a team of 20, and coordinated with management for training partners - Managed cash handling policies and procedures - Monitored compliance with safety guidelines and practiced food safety/sanitation in accordance to health department rules and regulations - Oversaw store in absence of manager, led a team of 20, and coordinated with management for training partners - Managed cash handling policies and procedures - Monitored compliance with safety guidelines and practiced food safety/sanitation in accordance to health department rules and regulations

Administrative Assistant

• Jan 2015 - Feb 2016

- Developed patient filing system/spreadsheets to track, analyze, and report on scheduled visits/patient attendance and deadlines for pre-certifications, insurance claims, appeals, and itemized bills - Helped increase company revenue and patient attendance by more than 50-100% during tenure - Worked in close liaison between patients, lawyers, insurance companies, and other medical specialty offices - Developed patient filing system/spreadsheets to track, analyze, and report on scheduled visits/patient attendance and deadlines for pre-certifications, insurance claims, appeals, and itemized bills - Helped increase company revenue and patient attendance by more than 50-100% during tenure - Worked in close liaison between patients, lawyers, insurance companies, and other medical specialty offices

Barista/Cashier

• Mar 2013 - Mar 2014

Physical Therapy Aide

• Jul 2012 - Jan 2013

Museum Assistant

• Jan 2011 - May 2011

Barista/Cashier

• May 2008 - Jan 2011

Call Center Support Representative

• Sep 2010 - Dec 2010