Experience

27 Club Coffee

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • May 2021 - Present

  Perform all pre-shift and post-shift duties, side-work, and related paperworkExposure to potential hazards exists with respect to cutting equipment, coffee makers, mixers and other work aids necessary to perform job dutiesProviding assistance by responding to customer questions in an effective and efficient mannerContributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store managerCommunicates information to manager so that the team can respond as necessary to create the Third Place environment during each shiftPerform work that is routine and organizedInvolves working with chemicals, heated equipment, steam and at other risk conditionsPerform opening and closing duties according to established side-work checklistPerform “other” job-related duties as assigned by management, which achieve the established goals of Aramark and the clientDemonstrates great teamwork by cooperating with and assisting co-workersAssists with new partner training by positively reinforcing alarms or changes in partner morale and performance and communicating them to the store managerServes as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making processMeet with manager upon arrival to discuss shift set-up, and check out with manager before leaving to ensure duties are completedAssisting in daily Food and Beverage inventory management & control



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Mail Clerk

  • Oct 2019 - Mar 2020

  Duties include one or more sortations of outgoing and/or incoming mail using appropriate sort programs or manual distribution schemes.On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment, monitors flow of mail to ensure continuous feed, sweeps separated mail from bins stackers, and stops equipment when distribution run or operation is completed.Runs machine reports, clears jams, and contacts maintenance for assistance when required.6Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules.Follows established safe work methods, procedures, and safety precautions while performing all duties.



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Hostess

  • Apr 2019 - Oct 2019

  Greets and seats guests, presents menus to guests, informs them of special catch and soupsTreats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectationsTakes names on a waiting listRuns the floor plan boardObserves tables and keeps track of clean, dirty, and occupied tablesTakes guest information and quotes wait times to guests accurately when tables are not immediately availableCleans organizes and stocks menus in the host areaAnswers phone and answers questions concerning the menu and restaurantInteracts with guests as they arrive and as they leave the restaurant to ensure a positive dining experienceFills to-go orders, if applicableMaintains restrooms throughout the shiftSweeps foyer and front entrance area frequentlyPerforms other duties as directed



Panini's Bar & Grill

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Sep 2018 - Mar 2019

  Greeted & presented menus, and daily specials to up to 60 guests per shift.Interact with all guests to take drink and food orders in a 55-seat section.Enter all orders into the POS system and communicate allergies/dietary restrictions to the chef as well as special requests.Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.Stayed up-to-date on menu changes to answer questions and help customers select optimal meal choices based on individual preferences/and or food sensitivities Clear and reset tables in between customers, before shift and after shift.Collected credit card, cash, and or gift certificates and accurately dispense change for cash transactions.Remain calm and friendly during high volume/stressful work environments.



Tilted Kilt Pub & Eatery

• United States
• Restaurants
• 200 - 300 Employee

• Server

  • Jul 2017 - Sep 2018

  Greeted & presented menus, and daily specials to up to 60 guests per shiftInteract with all guests to take drink and food orders in a 55-seat sectionEnter all orders into the POS system and communicate allergies/dietary restrictions to the chef as well as special requestsMaintained customer satisfaction with timely table check-ins to assess food and beverage needsStayed up-to-date on menu changes to answer questions and help customers select optimal meal choices based on individual preferences/and or food sensitivities Clear and reset tables in between customers, before shift and after shiftCollected credit card, cash, and or gift certificates and accurately dispense change for cash transactionsRemain calm and friendly during high volume/stressful work environments

• Bartender

  • Jul 2017 - Sep 2018

  Served bar and restaurant patrons ordered drinks which included: wine, beer, liquors, and mixed beverages.Delivered orders and drinks promptly.Upkeep of safety in the bar area as well as keeping the bar cleaned and well stocked throughout each working shift.Collected credit card, cash, and or gift certificates and accurately dispense change for cash transactions.Enter all drink and food orders into the POS system and communicate allergies/dietary restrictions to the chef as well as special requests.Performed daily inventory audits and weekly product and supply orders.Operated as sole bartender on weekday shifts and with one other bartender on busy nights or the weekends.Acted as security bouncer and kept watch for overly intoxicated customers and violent or untoward behavior.Key Achievement: Increased bar revenue by 5% by inventing 3 new cocktail recipes.

• Hostess

  • Jul 2017 - Sep 2018

  Greets and seats guests, presents menus to guests, informs them of special catch and soupsTreats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectationsTakes names on a waiting listRuns the floor plan boardObserves tables and keeps track of clean, dirty, and occupied tablesTakes guest information and quotes wait times to guests accurately when tables are not immediately availableCleans organizes and stocks menus in the host areaAnswers phone and answers questions concerning the menu and restaurantInteracts with guests as they arrive and as they leave the restaurant to ensure a positive dining experienceFills to-go orders, if applicableMaintains restrooms throughout the shiftSweeps foyer and front entrance area frequentlyPerforms other duties as directed



Renaissance Hotels

• United States
• Hospitality
• 700 & Above Employee

• Banquet Server

  • Jan 2016 - Oct 2017

  Skillfully anticipate and address guests’ service needsConsistently adhere to quality expectations and standardsAccurately record orders and partner with server and kitchen team members to serve food and beverages that exceed guests’ expectationsRoutinely clean table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigeratorsPromptly served all food courses and alcoholic beverages to guestsAnswered questions about food options and made recommendations when requestedEffectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requestsRegularly checked on guests to ensure satisfaction with each food course and beverageHelped set up banquets for diverse community and fundraising eventsEnsured all guest equipment was assembled and arranged correctlyMonitored temporary help and corrected mistakesFielded special food requests and relayed them to the kitchenDelivered courses and refilled drinks promptly



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Busser

  • Jan 2015 - Aug 2015

  Greeted newly seated guests and brought water and light appetizer to tableCleared dishes after guests departed and took tableware to washing stationSanitized each table area to prepare for next guestsMonitored guests area and responded to requests or cleaning needs promptlyAssisted servers with regular and large-partiesCompleted end-of-shift cleaning duties to maximize dining area cleanliness Greeted newly seated guests and brought water and light appetizer to tableCleared dishes after guests departed and took tableware to washing stationSanitized each table area to prepare for next guestsMonitored guests area and responded to requests or cleaning needs promptlyAssisted servers with regular and large-partiesCompleted end-of-shift cleaning duties to maximize dining area cleanliness