Janelle Bell
Client Relationship Manager at Ageless Men's Health- Claim this Profile
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Topline Score
Bio
Wendalyn Brooks
Janelle is extremely personable, showcase leadership skills, and extremely helpful. During the short-time frame we studied together throughout the rigorous Merit America program, she has extending herself greatly to help others with immense enthusiasm. She is an excellent communicator and leader, and any company that gains her as an asset to their team will receive a top performer guaranteed.
LinkedIn User
Janelle has the hard skills and expertise to wildly succeed in an operations or customer success role. Additionally, she's emotionally intelligent and a natural influencer. I can't wait to see where she takes her career.
Wendalyn Brooks
Janelle is extremely personable, showcase leadership skills, and extremely helpful. During the short-time frame we studied together throughout the rigorous Merit America program, she has extending herself greatly to help others with immense enthusiasm. She is an excellent communicator and leader, and any company that gains her as an asset to their team will receive a top performer guaranteed.
LinkedIn User
Janelle has the hard skills and expertise to wildly succeed in an operations or customer success role. Additionally, she's emotionally intelligent and a natural influencer. I can't wait to see where she takes her career.
Wendalyn Brooks
Janelle is extremely personable, showcase leadership skills, and extremely helpful. During the short-time frame we studied together throughout the rigorous Merit America program, she has extending herself greatly to help others with immense enthusiasm. She is an excellent communicator and leader, and any company that gains her as an asset to their team will receive a top performer guaranteed.
LinkedIn User
Janelle has the hard skills and expertise to wildly succeed in an operations or customer success role. Additionally, she's emotionally intelligent and a natural influencer. I can't wait to see where she takes her career.
Wendalyn Brooks
Janelle is extremely personable, showcase leadership skills, and extremely helpful. During the short-time frame we studied together throughout the rigorous Merit America program, she has extending herself greatly to help others with immense enthusiasm. She is an excellent communicator and leader, and any company that gains her as an asset to their team will receive a top performer guaranteed.
LinkedIn User
Janelle has the hard skills and expertise to wildly succeed in an operations or customer success role. Additionally, she's emotionally intelligent and a natural influencer. I can't wait to see where she takes her career.
Credentials
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Decision-Making Strategies
LinkedInApr, 2021- Oct, 2024 -
Innovative Customer Service Techniques
LinkedInApr, 2021- Oct, 2024 -
Customer Service Foundations
LinkedInMar, 2021- Oct, 2024 -
Developing Your Emotional Intelligence
LinkedInMar, 2021- Oct, 2024 -
The Data Scientist Toolbox
Coursera
Experience
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Ageless Men's Health
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Client Relationship Manager
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Jul 2022 - Present
Serving as the main point of contact between clients and employees Learning the needs of clients and developing plans to meet them Regularly checking in on clients to ensure they're satisfied with the company Addressing any concerns or issues a client may have and working with account managers or leadership to resolve them Presenting the client with a contract and setting any terms as agreed upon by both the company and client Researching competitors and learning how to stay ahead of the competition to recruit and keep new customers Onboarding new patients and verifying insurance/payment information Overseas inventory for office and office staff Show less
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VitalTalk
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Program Coordinator
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Sep 2021 - Jun 2022
Help build positive relations within the team and external parties Keep all members of the team up-to-date with relevant project information Communicate with team members to ensure maximum efficiency Schedule and organize meetings/events and maintain agenda Ensure technology is used correctly for all operations (video conferencing, presentations etc.) Prepare paperwork and order material Keep updated records and create reports or proposals Support growth and program development Show less
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Broad River Retail d/b/a Ashley HomeStore
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United States
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Retail Furniture and Home Furnishings
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1 - 100 Employee
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Customer Solutions Professional
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Jun 2021 - Aug 2021
Process orders, up-sell products, and help with invoicing Research/evaluate/document all service inquiries and inventory of merchandise within the warehouse Investigate customer complaints, provide recommendations for improvements from a user perspective, and quality checks content for accuracy Respond to Customer inquiries by phone and email in an inbound call center environment Research customer inquiries using the appropriate tools Complete the required number of case/ email/ phone quality reviews per teammate each month and work cases and escalations as required Know and support company and departmental procedures Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Customer Success Specialist
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Nov 2020 - Jun 2021
Build relationships with executive decision-makers. Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle. Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals. Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch. Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. Show less
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Synchrony
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Georgia
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Business Consulting and Services
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Special Project Coordinator
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Oct 2017 - Sep 2020
Monitoring project progress and creating project status reports for executive management Managing project management documents such as the project plan, schedule or scope statement, as directed by the executive leadership team Foster cross-team collaboration Demonstrate effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills Maintain and update existing content to ensure it is always current Work in conjunction with customer experience and facilitation teams to create impactful learning solutions that meet the needs of future agents Show less
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Education
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Merit America
IBM Customer Engagement Specialist Professional Certificate, Client Success
Community
